the workplace (causes of stress) Flashcards
1
Q
role conflict (psychological)
A
- exists when two or more social roles overlap and are incompatible
2
Q
intra-role conflict
A
- occurs when an employee’s role in the workplace presents competing demands
3
Q
inter-role conflict
A
- occurs when a person has two roles with competing demands
4
Q
effects of the work environment (physiological)
A
- two common stressors are temperature and noise
5
Q
temperature
A
- hot workplaces are associated with negative outcomes such as stress and aggressive behaviour
6
Q
sound
A
- workplaces full of load sounds can be stressful because noise is unpleasant
7
Q
level of control
A
- having control of a situation allows a person to feel they have a choice
8
Q
strength (eval)
A
- research confirms job control’s importance in the experience of stress
- findings show that lacking job control is a significant stressor that can lead to serious stress-relates illnesses
9
Q
weakness (eval)
A
- the role of job control depends on culture
- suggests that lack of control is not a universally undesirable feature of the workplace that contributes to stress in all circumstances
10
Q
brady’s monkey study
A
- contradicts johnson
- the added responsibility of being ‘on alert’ for shocks increased stress levels and so lead to stress-related illness
10
Q
johansson et al (key study)
A
- researched whether people experience stress when they believe that they have little or no concept over a situation
- found that the higher level of stress-related illnesses showed that the lack of control caused them to suffer more stress
11
Q
strength (key study: johansson)
A
- the research can help reduce stress in the workplace
- this shows how research can lead to change that improve the well being and quality of life of employees
12
Q
weakness (key study: johansson)
A
- it was not a ‘true’ experiment
- this means that the validity of the study is low because the findings may be explained by factors other than lack of job control
