The Travel Professional Flashcards
A Profession
By definition, is an occupation requiring a specialized body of knowledge
GDSs - Global Distribution Systems
Global Distribution Systems- An electronic system that links distributors and suppliers to a central database and is set up for making reservations.
TICO - Travel Industry Council of Ontario - Ontario
Travel Industry Council of Ontario - Consumer protection/regulatory body in Ontario, Canada.
OPC -Office of Consumer Protection
Office of Consumer Protection - Consumer protection/regulatory body in Quebec, Canada.
B.C.
Consumer Protection B.C. - Consumer protection/regulatory body in British Columbia, Canada.
ASTA
American Society of Travel Advisors - A trade association that lobbies governments, presents educational programs and speaks to the public on behalf of its members, including travel counselors and others in the travel industry.
Travel Retailer Universal Enumeration (TRUE) code
Code created by CCRA and designed to allow a travel agent or agency to book travel products and services directly with thousands of suppliers.
Airlines Reporting Corporation (ARC)
Airlines Reporting Corporation (ARC) - A group owned by major U.S. airlines that regulates the distribution of airline tickets; it accredits agencies that sell tickets; supplies documents used in selling airline tickets, rail transportation, and related services; and provides a central sales-processing system.
A-B-C Method
A time management strategy that allows you to arrange your daily tasks according to priority.
CCRA Travel Commerce Network (CCRA)
CCRA Travel Commerce Network (CCRA)
A network that facilitates commerce between travel professionals and suppliers.
Doublebooking/Trip Stacking
Doublebooking/Trip Stacking
An unethical reservations practice of booking two reservations for an individual at the same time; also known as trip stacking.
Errors and Omissions Insurance
Errors and Omissions insurance
A type of insurance that can protect travel consultants and their businesses in cases where clients feel a travel advisor has misrepresented a product or service or has been negligent in planning the client’s travel; it provides coverage for mistakes that happen.
Ghost Booking
Ghost booking
Taking advantage of a flexible cancellation policy to book a trip that clients have no intention of actually taking.
Card mills
Organization that sells travel agent identification cards to the public, under the guise of bona fide employment in the travel industry, promoting access to travel industry discounts.
Back-to-back ticketing
An unethical ticketing practice in which clients buy two round- trip discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing certain restrictions on the discount tickets by rearranging departures and returns.
