The SLE Maintenance Model

Question 1

What are the 3 subscription levels for SUSE Support?

Answer 1

Standard, Priority and Premium

Question 2

Standard Support is for what type of installations?

Answer 2

There is Standard, available 12 hours, good for test environments or small installations

Question 3

Priority Support is for what type of installations?

Answer 3

Priority for 24/7 support, good for production environments

Question 4

Premium Support is for what type of installations?

Answer 4

Premium support for large organizations, has dedicated engineers

Question 5

How many VMs are covered per subscription in SUSE Support?

Answer 5

Suse does not count/care how many VMs you have spawned from a physical machine. Subscriptions cover a physical machine.

Question 6

What is the support timeline for General Availability?

Answer 6

general support is for 10 years

Question 7

How often do Service Packs come out?

Answer 7

Service Packs come out every 12-18 months, they overlap among them for about 6 months, so you have a window of 6 months to upgrade

Question 8

What is elongated with a LTSS?

Answer 8

SPs can be elongated with a LTSS

Question 9

What is LTSS for General Support and for Service Packs?

Answer 9

Long Term Service-pack Support. if on general support, it extends it by 3 extra years, if applied on a SP, it can extend it for 12 to 36 months.

Question 10

What is RMT?

Answer 10

RMT: Repo Management tool, it is a proxy for the SUSE Customer Center, it is free to use, it allows for local repos behind corporate firewalls.

Question 11

To find a product’s life cycle use this website:

Answer 11

www.suse.com/lifecycle