The Sales Process

Question 1

What are the 5 parts of the Sales Process?

Answer 1

Customer Interest, Speed and efficiency of service, Customer engagement, Response to customer service, Post-sales service.

Question 2

What is Customer Interest?

Answer 2

-Attract the attention of potential customers -Hard and soft sales approach
-Product knowledge builds trust and is important for techincal products (as they may be expensive)

Question 3

What is Speed and efficiency of service?

Answer 3

-Vital now as theres same/next day delivery
-Customers pay more for a product if they know the quality of service is good
-Online stores are easy to navigate

Question 4

What is Customer engagement?

Answer 4

-Interactions between customers and the business
-Some products require high levels of customer engagements and some, little to non
-Social media is often used to interact

Question 5

What is Response to customer service?

Answer 5

-Building positive customer relationships by responding to both positive and negative feedback

Question 6

What is Post-sales service?

Answer 6

-Providing support for customers after hey have purchased a product or service
-Online chat facilities are often used to provide convenience