The revision Flashcards
What is a Managed Apple ID in Apple Business Manager?
A. An email address used solely for Apple’s internal communication.
B. A user-created ID for accessing public Apple services like the App Store.
C. An ID owned and managed by the user’s organization, providing access to iCloud and other services for work.
D. A special type of Apple ID that gives users enhanced privileges across all Apple devices.
C. An ID owned and managed by the user’s organization, providing access to iCloud and other services for work.
What should an Administrator do if a Managed Apple ID needs to be reset due to suspected fraudulent activity?
A. Change the Managed Apple ID directly in Apple Business Manager.
B. Contact Apple to have the account unlocked and then reset the user’s password.
C. Allow the user to reset their own password after verifying their identity.
D. Delete the Managed Apple ID and create a new one for the user.
B. Contact Apple to have the account unlocked and then reset the user’s password.
What is the purpose of configuration profiles on Mac computers?
A. To increase the graphical performance of Mac computers.
B. To standardize settings such as Mail accounts, Wi-Fi, and VPN configurations.
C. To track user activity and data usage.
D. To encrypt the entire system disk.
B. To standardize settings such as Mail accounts, Wi-Fi, and VPN configurations.
How can you remove a configuration profile from your Mac?
A. Reset the Mac to its factory settings.
B. Uninstall the application that installed the profile.
C. Select the profile in the Profiles list in System Settings and click the Remove button.
D. Configuration profiles cannot be removed once installed.
C. Select the profile in the Profiles list in System Settings and click the Remove button.
What are configuration profiles used for on an iPhone?
A. To enhance the camera and photo settings exclusively.
B. To define settings for using iPhone with corporate or school networks or accounts.
C. To increase the storage capacity of the iPhone.
D. To install automatic updates for iOS without user permission.
B. To define settings for using iPhone with corporate or school networks or accounts.
Where can you find installed configuration profiles on an iPhone?
A. In Settings > Privacy & Security > Configuration Profiles.
B. In Settings > Control Center > Customize Controls.
C. In Settings > General > VPN & Device Management.
D. In Settings > Mail > Accounts.
C. In Settings > General > VPN & Device Management.
What should you do if the image on your Mac display is too large or too small?
A. Replace the display with a larger one.
B. Adjust the screen’s physical position.
C. Change the display’s resolution.
D. Restart the Mac in Safe Mode.
C. Change the display’s resolution.
What step should be taken if your Mac display is flickering?
A. Increase the display’s brightness to the maximum.
B. Ensure the Mac and display are connected with high-quality cables and check for interference from nearby electronic devices.
C. Change the display to a different brand.
D. Update the Mac’s operating system to the latest version.
B. Ensure the Mac and display are connected with high-quality cables and check for interference from nearby electronic devices.
What is required to use Sidecar wirelessly between a Mac and an iPad?
A. Both devices must be within 10 metres of each other with Bluetooth, Wi-Fi, and Handoff enabled.
B. The iPad must be connected to a power source.
C. The Mac should have an external Wi-Fi adapter installed.
D. Sidecar requires an Ethernet connection between the Mac and iPad.
A. Both devices must be within 10 metres of each other with Bluetooth, Wi-Fi, and Handoff enabled.
Which setting adjustment is necessary to display the Touch Bar on the iPad when using Sidecar, if it’s not showing up?
A. In macOS Ventura or later, go to System Settings > Desktop & Dock and turn on “Displays have separate Spaces.”
B. Update the iPadOS to the latest version available.
C. Enable Touch ID on the Mac.
D. Restart the Mac and iPad to reset the Sidecar connection.
A. In macOS Ventura or later, go to System Settings > Desktop & Dock and turn on “Displays have separate Spaces.”
What is the primary function of Wireless Diagnostics on a Mac?
A. To increase the Wi-Fi signal strength.
B. To analyze the network’s connection to the internet and identify issues.
C. To change the network settings automatically.
D. To delete unused Wi-Fi networks from the list of known networks.
B. To analyze the network’s connection to the internet and identify issues.
Where does Wireless Diagnostics save the generated report file on a Mac?
A. In the user’s Documents folder.
B. On the Desktop.
C. In the /var/tmp folder.
D. In the Downloads folder.
C. In the /var/tmp folder.
What happens to managed app data during a backup and restore process using MDM?
A. Managed app data is always backed up and restored, regardless of the MDM enrolment method.
B. Managed app data can be restored only if the app is also reinstalled during the restore process.
C. Managed app data is not included in backups and must be manually backed up.
D. If the MDM defines that the app should be removed upon unenrolment, the managed app data is not restored.
D. If the MDM defines that the app should be removed upon unenrolment, the managed app data is not restored.
What is required to restore a backup to a different device in a managed environment?
A. The device must be restored from a backup taken from the same device.
B. The restored device automatically deletes the management configuration and MDM enrolment during the restore.
C. A hardware-bound key must be present in the backup for the restore to be successful.
D. The device must be connected to the same network as the original device during the backup.
B. The restored device automatically deletes the management configuration and MDM enrolment during the restore.
What allows an organization to skip all Setup Assistant panes for Apple devices?
A. User’s personal choice during the initial setup
B. The device being connected to a power source during setup
C. Enrollment in an MDM solution and assignment in Apple School Manager, Apple Business Manager, or Apple Business Essentials
D. Having the device updated to the latest iOS or macOS version
C. Enrollment in an MDM solution and assignment in Apple School Manager, Apple Business Manager, or Apple Business Essentials
Which condition is required for the Touch ID setup pane to appear during the Setup Assistant process?
A. The device must be using iOS 15 or later
B. The device must be connected to a Wi-Fi network
C. The device must support the feature and be enrolled in an MDM solution
D. The user must have an Apple ID set up prior to the Setup Assistant
C. The device must support the feature and be enrolled in an MDM solution
What should you do if your iPhone or iPad does not have enough space to update wirelessly?
A. Reset the device to factory settings.
B. Connect the device to a computer to update manually.
C. Tap Continue to temporarily remove apps and make space for the update.
D. Ignore the message and restart the device.
C. Tap Continue to temporarily remove apps and make space for the update.
How can you receive Rapid Security Responses on your iPhone or iPad?
A. By enabling them in Settings > General > Software Update > Automatic Updates.
B. Through a manual download from the Apple website.
C. Rapid Security Responses are only available for Mac computers, not iOS devices.
D. By visiting an Apple Store and requesting the update from a technician.
A. By enabling them in Settings > General > Software Update > Automatic Updates.
What should you do before installing new software updates on your Mac?
A. Disconnect from the Internet to prevent interference.
B. Back up your Mac and ensure it is connected to the Internet.
C. Delete old software versions to make space for new updates.
D. Change the administrator password.
B. Back up your Mac and ensure it is connected to the Internet.
What is the difference between an update and an upgrade in macOS?
A. An update and an upgrade are the same and the terms can be used interchangeably.
B. An update provides minor bug fixes, while an upgrade changes the operating system to a newer version.
C. An update adds new features to an app, and an upgrade installs new apps.
D. An update is for Mac hardware, while an upgrade is for software only.
B. An update provides minor bug fixes, while an upgrade changes the operating system to a newer version.
How can system administrators delay software updates in macOS Big Sur and later using MDM?
A. By setting a custom software update server URL.
B. By using the softwareupdate –ignore command.
C. Through the Restrictions payload to delay updates for up to 90 days.
D. By manually updating each client device.
C. Through the Restrictions payload to delay updates for up to 90 days.
What new update management feature is available in macOS Big Sur and later for MDM administrators?
A. The ability to ignore updates permanently.
B. Commands to download and install specific updates on demand.
C. The option to use a custom software update server URL.
D. Restrictions on user access to update settings only.
B. Commands to download and install specific updates on demand.
Where in macOS Sonoma 14 can you find detailed system information, including hardware and network connections?
A. In the Activity Monitor under the Memory tab.
B. In the System Settings under General, then About.
C. In the Finder under the Applications folder.
D. In the Dock, by right-clicking on the System Preferences icon.
B. In the System Settings under General, then About.
What actions can you perform with the system report in macOS Sonoma 14?
A. Upgrade the macOS version and increase storage capacity.
B. Change the Mac’s name and modify kernel extensions.
C. Print, save, or send the system report to Apple.
D. Install new hardware and configure network settings.
C. Print, save, or send the system report to Apple.
What should you do if there isn’t enough space to download and install an iOS or iPadOS update?
A. Delete the iOS or iPadOS update from Settings and then download it again.
B. Use your computer to update your device if there isn’t enough space to update wirelessly.
C. Ignore the update notification and wait for the device to update automatically.
D. Reset your device to factory settings to free up space.
B. Use your computer to update your device if there isn’t enough space to update wirelessly.
If your iPhone or iPad won’t finish updating and seems to be stuck, what is a recommended step?
A. Keep the device connected to a power source and let the update complete.
B. Immediately force restart your device to initiate the update again.
C. Remove the SIM card and try updating again.
D. Change your Apple ID password and attempt the update once more.
A. Keep the device connected to a power source and let the update complete.
What is the purpose of deferring software updates and upgrades in an MDM environment?
A. To allow all users to install updates at their convenience.
B. To ensure all apps work properly with the update or upgrade before deployment.
C. To prevent devices from connecting to the internet until updates are tested.
D. To save on internet bandwidth by limiting the number of updates.
B. To ensure all apps work properly with the update or upgrade before deployment.
How can an MDM administrator manage the timing of software updates and upgrades on Apple devices?
A. By using the forceDelayedSoftwareUpdates key to delay updates for up to 90 days.
B. By manually updating each device after a set period.
C. Through user settings on each device, allowing individuals to choose their update timing.
D. By disabling all software updates and upgrades permanently.
A. By using the forceDelayedSoftwareUpdates key to delay updates for up to 90 days.
How can you manually check for and install macOS software updates?
A. Go to System Settings > General > Software Update on your Mac.
B. Wait for an automatic notification to download and install updates.
C. Check the System Preferences panel on another connected device.
D. Send a request to Apple Support to initiate the update process.
A. Go to System Settings > General > Software Update on your Mac.
What setting must be enabled for a MacBook, MacBook Pro, or MacBook Air to automatically download updates?
A. The device must be in sleep mode.
B. The power adapter must be plugged in.
C. The device must be connected to a mobile hotspot.
D. Automatic updates must be disabled in System Settings.
B. The power adapter must be plugged in.
What are Rapid Security Responses in macOS, and how are they installed?
A. Software upgrades that require user approval and manual installation.
B. Major macOS version updates that are automatically installed overnight.
C. Security improvements installed automatically between regular software updates.
D. Optional security updates that users can install from the App Store.
C. Security improvements installed automatically between regular software updates.
How can you ensure your Mac receives background updates for security responses and system files promptly?
A. By manually checking for updates daily in the App Store.
B. By setting up automatic downloads and installations for security responses and system files in Software Update settings.
C. By subscribing to Apple’s security newsletter for updates.
D. By downloading and installing a third-party security tool.
B. By setting up automatic downloads and installations for security responses and system files in Software Update settings.
What actions does safe mode perform on a Mac when it starts up?
A. Installs the latest macOS and app updates.
B. Prevents certain software from loading and checks the startup disk.
C. Resets the Mac’s password and user settings.
D. Backs up all data to iCloud.
B. Prevents certain software from loading and checks the startup disk.
What should you do if an issue persists while your Mac is in safe mode?
A. Immediately take your Mac to an Apple Store for a hardware check.
B. Reinstall macOS to resolve the software issue.
C. Delete all files from the startup disk.
D. Increase the RAM in your Mac.
B. Reinstall macOS to resolve the software issue.
What does it mean when a Mac starts up to a question mark folder?
A. The Mac is running a diagnostic test.
B. The startup disk is not found or the Mac can’t boot from the startup disk.
C. The Mac is in target disk mode.
D. There’s an update available for macOS.
B. The startup disk is not found or the Mac can’t boot from the startup disk.
What should you do if your Mac displays a globe with a warning symbol during startup?
A. Enter your firmware password to unlock the Mac.
B. Reconnect any disconnected hardware devices.
C. Attempt to start up from macOS Recovery over the internet again.
D. Wait for the battery to recharge fully before starting the Mac again.
C. Attempt to start up from macOS Recovery over the internet again.
What is the purpose of the Startup Security Utility on a Mac with Apple silicon?
A. To set a firmware password that restricts booting from external media.
B. To indicate the user-configured security state and manage settings like SIP and booting of kernel extensions.
C. To enable the user to install third-party operating systems.
D. To update the macOS to the latest version automatically without user intervention.
B. To indicate the user-configured security state and manage settings like SIP and booting of kernel extensions.
How is the recoveryOS password related to startup security on a Mac with Apple silicon?
A. It allows users to bypass the startup security settings and boot any operating system.
B. It is set and managed via MDM to prevent unauthorized access to the recovery environment.
C. It is used to enable Full Security mode and disable System Integrity Protection (SIP).
D. It is the default password for all users to access the startup options screen.
B. It is set and managed via MDM to prevent unauthorized access to the recovery environment.
How does Profile Manager handle Activation Lock on supervised Apple devices?
A. It allows Activation Lock to be enabled only after a user manually sets it up on each device.
B. It automatically sends an Activation Lock command after enrollment, allowing management of the lock.
C. It prevents Activation Lock from being activated on any device enrolled in Profile Manager.
D. It requires a physical connection to the device to configure Activation Lock settings.
B. It automatically sends an Activation Lock command after enrollment, allowing management of the lock.
What is the purpose of the Activation Lock bypass code in Profile Manager?
A. To enable Activation Lock on devices without needing the user’s Apple ID and password.
B. To clear Activation Lock from a device without the user’s Apple ID, using the bypass code as the password.
C. To bypass the device’s passcode and gain immediate access to its contents.
D. To generate a new Apple ID automatically for devices under Profile Manager.
B. To clear Activation Lock from a device without the user’s Apple ID, using the bypass code as the password.
What is the primary function of Activation Lock on an iPhone or iPad?
A. To encrypt all data on the device for security.
B. To prevent unauthorized use of the device if it’s lost or stolen by linking it to your Apple ID.
C. To automatically backup device data to iCloud.
D. To lock the device when the battery level is too low.
B. To prevent unauthorized use of the device if it’s lost or stolen by linking it to your Apple ID.
How can you ensure a used iPhone or iPad is not under Activation Lock before purchasing it from someone else?
A. Check that the device can be powered on and accesses the internet.
B. Ensure the device shows the Hello screen, indicating it has been erased and is not linked to the previous owner’s Apple ID.
C. Connect the device to iTunes and look for a confirmation message.
D. Reset the device using the buttons on the exterior of the iPhone or iPad.
B. Ensure the device shows the Hello screen, indicating it has been erased and is not linked to the previous owner’s Apple ID.
What features does Find My provide for locating and securing a lost iPhone or iPad?
A. View location, play a sound, mark as lost, remote erase, notify when found, and notify when left behind.
B. Only play a sound and view location, without the ability to lock or erase the device.
C. Track the device in real time and automatically alert local authorities.
D. Lock the device with a passcode and display a custom message without location services.
A. View location, play a sound, mark as lost, remote erase, notify when found, and notify when left behind.
How can you erase a lost Apple device if you cannot find it using Find My?
A. You can’t erase a device remotely; it must be done manually on the device.
B. By selecting the device in Find My and choosing the ‘Erase This Device’ option.
C. Sending a special erase command via email to the registered Apple ID.
D. Calling Apple Support to request a remote erase of the device.
B. By selecting the device in Find My and choosing the ‘Erase This Device’ option.
How can you view or update a saved password or passkey on your iPhone?
A. Open Settings, go to Passwords, authenticate if required, and then select the website or app to view or edit its password or passkey.
B. Connect the iPhone to a computer and use iTunes to access the saved passwords and passkeys.
C. Send a request to Apple Support to retrieve your saved passwords and passkeys.
D. Use the Notes app to find and edit saved passwords and passkeys.
A. Open Settings, go to Passwords, authenticate if required, and then select the website or app to view or edit its password or passkey.
What should you do if you cannot find a saved password or passkey on your iPhone?
A. Reset your iPhone to its factory settings to recover all saved passwords and passkeys.
B. Check the Recently Deleted folder in the Passwords settings and ensure iCloud Keychain is turned on.
C. Manually re-enter and save all passwords and passkeys.
D. Contact the website or app provider to request password recovery.
B. Check the Recently Deleted folder in the Passwords settings and ensure iCloud Keychain is turned on.
How do you view and manage saved passwords and passkeys on a Mac?
A. Open System Settings, go to Passwords, authenticate, and then select a site to show details, delete, or edit the password.
B. Use the Finder to locate and open the passwords file, then edit or delete as needed.
C. Download a third-party application designed to manage passwords and passkeys on macOS.
D. Send an email to Apple Support requesting access to your saved passwords and passkeys.
A. Open System Settings, go to Passwords, authenticate, and then select a site to show details, delete, or edit the password.
What steps should you take if you cannot find a saved password or passkey on your Mac?
A. Restart your Mac and try to remember the password without any digital assistance.
B. Check the Recently Deleted section in the Passwords settings and ensure iCloud Keychain is enabled.
C. Contact the website or service directly to reset your password.
D. Reinstall macOS to recover all previously saved passwords and passkeys.
B. Check the Recently Deleted section in the Passwords settings and ensure iCloud Keychain is enabled.
What criteria does iOS, iPadOS, and macOS use to mark passwords as weak?
A. Passwords that are too long and complex to remember without assistance.
B. Passwords using personal information like birthdates or names.
C. Passwords that are easily guessed, such as common words, character substitutions, keyboard patterns, or repeated sequences.
D. Passwords created more than a year ago, regardless of their complexity.
C. Passwords that are easily guessed, such as common words, character substitutions, keyboard patterns, or repeated sequences.
How can users upgrade their account security for password-based accounts in iOS and iPadOS?
A. By manually changing their passwords to something more complex at regular intervals.
B. Through Account Authentication Modification Extensions, allowing upgrades to Sign in with Apple or an automatic strong password.
C. By enabling two-factor authentication for all apps, which overrides the need for strong passwords.
D. By using a third-party app to manage and automatically update all saved passwords.
B. Through Account Authentication Modification Extensions, allowing upgrades to Sign in with Apple or an automatic strong password.
Why might a previously trusted Mac app ask for keychain access again?
A. The app has been updated or the system software has changed.
B. The app is damaged or infected with a virus.
C. Keychain Access settings have been reset.
D. User permissions have changed.
A. The app has been updated or the system software has changed.
What should you do if a trusted app asks for keychain access and you have not updated any software recently?
A. Grant access immediately to ensure app functionality.
B. Ignore the request and continue using the app.
C. Click Don’t Change and check the software for malware.
D. Uninstall and reinstall the app.
C. Click Don’t Change and check the software for malware.
What should you do if a Mac app you’ve previously trusted asks for keychain access again?
A. Reauthorize it without verification.
B. Click Don’t Change and check for malware if you haven’t updated software recently.
C. Always grant access automatically to avoid interruptions.
D. Delete the app and reinstall it from the App Store.
B. Click Don’t Change and check for malware if you haven’t updated software recently.
How can certificates be distributed to Apple devices using MDM payloads?
A. Only through physical device handling and manual setup.
B. By using payloads like Active Directory Certificate, ACME, SCEP, and PKCS #12 identity certificate.
C. Through email attachments exclusively.
D. By user request and manual download from a web portal.
B. By using payloads like Active Directory Certificate, ACME, SCEP, and PKCS #12 identity certificate.
What should you check first if Face ID isn’t working on your iPhone or iPad Pro?
A. Ensure no smudge, case, or screen protector is covering the TrueDepth camera.
B. Immediately reset Face ID in settings.
C. Contact Apple Support for a hardware check.
D. Replace the device if Face ID fails to work after one attempt.
A. Ensure no smudge, case, or screen protector is covering the TrueDepth camera.
If Face ID continues to fail after ensuring the TrueDepth camera is unobstructed, what is the next best step?
A. Jailbreak the device to modify Face ID settings.
B. Add an alternative appearance in Face ID settings.
C. Keep the device in landscape orientation and try again.
D. Use a strong light source directly on your face to improve recognition.
B. Add an alternative appearance in Face ID settings.
When is a passcode or password always required, even if Face ID or Touch ID is set up?
A. When using the device in low light conditions.
B. When updating the software or changing passcode settings.
C. After every ten successful Face ID or Touch ID unlocks.
D. When connecting the device to a computer.
B. When updating the software or changing passcode settings.
Under which condition will Face ID on an iPhone require the passcode after a successful biometric unlock?
A. Immediately after every successful unlock with Face ID.
B. If the device hasn’t been unlocked with a passcode in 6.5 days and no biometric unlock in 4 hours.
C. After every successful Face ID unlock, regardless of the time.
D. Only if Face ID fails to recognize the user more than three times consecutively.
B. If the device hasn’t been unlocked with a passcode in 6.5 days and no biometric unlock in 4 hours.
What are the requirements for using the Kerberos Single Sign-on extension on Apple devices?
A. Any Wi-Fi or Ethernet connection, no specific Active Directory domain required.
B. Devices managed with an MDM solution and access to the network where the Active Directory domain is hosted.
C. Only a local account on the device, no need for network connectivity.
D. Azure Active Directory and Windows Server 2012 or later.
B. Devices managed with an MDM solution and access to the network where the Active Directory domain is hosted.
Which of the following features is included in the Kerberos Single Sign-on extension for macOS?
A. Automatic sign-in with no user interaction required.
B. Proactive acquisition of a Kerberos TGT upon any network change.
C. Use of Azure Active Directory for authentication.
D. Support for password sync only with mobile accounts.
B. Proactive acquisition of a Kerberos TGT upon any network change.
How can you quickly navigate to a specific folder on a Mac using the Go menu?
A. Open System Preferences and search for the folder
B. Use Spotlight to search for the folder name
C. In the Finder, choose the Go menu and select a listed folder or use Go to Folder to enter the pathname
D. Right-click on the desktop and select the folder from the context menu
C. In the Finder, choose the Go menu and select a listed folder or use Go to Folder to enter the pathname
What should you do if a Mac app previously trusted asks again for keychain access and you haven’t updated any software recently?
A. Grant access again without any checks
B. Click Don’t Change and check the software for malware
C. Delete the app immediately
D. Ignore the request and continue working
B. Click Don’t Change and check the software for malware
How can you hide a user account in the macOS login window?
A. Log in with an administrator account and use the Terminal command sudo dscl . create /Users/hiddenuser IsHidden 1, replacing “hiddenuser” with the user’s short name.
B. Use the System Preferences to navigate to Users & Groups, then right-click on the user and select “Hide”.
C. In Finder, open the user’s home folder and select “Hide” from the File menu.
D. Access the user’s account settings in Mail and select “Hide this account”.
A. Log in with an administrator account and use the Terminal command sudo dscl . create /Users/hiddenuser IsHidden 1, replacing “hiddenuser” with the user’s short name.
What should you do if a hidden user still appears at the login window due to FileVault being enabled?
A. Restart the Mac in Recovery Mode and disable FileVault.
B. Use the Terminal command sudo dscl . create /Users/hiddenuser IsHidden 0 to make the user visible and then hide again.
C. There is no way to hide users when FileVault is enabled; the setting must be disabled.
D. Use the Terminal command sudo dscl . delete /Users/hiddenuser IsHidden to remove the hidden attribute.
B. Use the Terminal command sudo dscl . create /Users/hiddenuser IsHidden 0 to make the user visible and then hide again.
How can a local administrator account be configured on Mac computers using MDM during Automated Device Enrollment?
A. By manually creating the account on each Mac after enrollment.
B. Through Apple School Manager, Apple Business Manager, or Apple Business Essentials, where the user creates the account during the macOS Setup Assistant.
C. By setting up the account directly in the macOS System Preferences without MDM.
D. Through a direct command issued from the Mac’s Terminal application.
B. Through Apple School Manager, Apple Business Manager, or Apple Business Essentials, where the user creates the account during the macOS Setup Assistant.
What happens if you set up a managed administrator account on a Mac using MDM?
A. The managed administrator account is visible to all users and cannot be hidden.
B. The password for the managed administrator account cannot be changed remotely using MDM.
C. The managed administrator account can be hidden in the Users & Groups pane to prevent interference from users.
D. The managed administrator account automatically disables all standard accounts on the Mac.
C. The managed administrator account can be hidden in the Users & Groups pane to prevent interference from users.
