The Principles of Software Quality Assurance Flashcards
Organizations depend on their customers, and thus need to understand their current and future needs, fulfill their requirements, and achieve their satisfaction.
Customer Focus
An organization’s leader should create internal environment in which employees are involved in achieving quality targets. Mark Zuckerberg is one of the most successful leaders in the world. One of his keys to success? Passion.
Leadership
The … at all levels enable benefitting from their capabilities to promote software quality issues.
Enterprises have now realized that they are nothing without their employees. This is why in the past few decades, entire departments and teams have been set-up to ensure employee involvement and participation in the company.
Involvement of People-employees
(Take Human Resources, for example. From being a purely transactional entity focuses solely on administration, HR has now taken on a more transformational role)
Managing activities and resources as processes results in their improve efficiency.
The … approach includes establishing the organization’s processes to operate as an integrated and complete system.
Process Approach
(If you have a good process, you’ll have good results)
Process management achieves higher effectiveness and efficiency through identification, analysis, and understanding of interrelated processes.
System Approach to Management
(system-oriented manager would only make decisions after they have identified the impact of these decisions on all other departments)
Continual combined improvement of quality and processes’ effectiveness and efficiency performance are a permanent objective of the organization.
It is also called … which is an ongoing effort to improve products, services, or processes.
Continual Improvement
(For instance, Brainstorming sessions or think tanks open the door to continuous workplace improvements by bringing members of management together to resolve problems.)
Decisions should be based on data and information. This allows for objective decision making that will lead to positive actions.
Factual Approach of Decision-making
(Take example, hiring a new employee to the company - HR and heads should have enough information about the candidate and decide whether it would be helpful to the company.)
Understanding that an organization’s supplier relationships based on mutual benefits contributes to improve performance of the organization with regard to quality, efficiency, and effectiveness.
Mutually Beneficial Supplier Relationships
(Today, businesses are very interdependent on each other, their suppliers and their customers. Decisions should not be made in isolation, as they can have impact on others in the marketplace and may have a harmful effect on the organization)
