The nature of operations Flashcards

1
Q

What are the 4 factors of production? (Define them)

A
  1. Land: Place of operation.
  2. Labour: Workers.
  3. Capital: Tools, machinery, computers and other equipment that businesses use to produce the goods and services they sell.
  4. Enterprise: The decision-making skills and risk-taking qualities of
    entrepreneurs are essential for new business formation.
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2
Q

State ways operation managers can increase added value by effectively managing.

A
  1. Efficiency of production is crucial for gaining a competitive advantage by minimizing costs.
  2. Quality: Goods or services must be suitable for the purpose intended.
  3. The design of the product.
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3
Q

What are the 4 main ways in which productivity could be increased?

A
  1. Enhance employee training to boost skill levels and productivity, but costly and time-consuming, as highly qualified workers may leave to join another business.
  2. Utilizing both financial and non-financial motivation methods can enhance worker motivation, leading to increased efficiency and productivity, ultimately resulting in lower production costs.
  3. Invest in advanced machinery for increased output with fewer workers, but maintain high output levels, retrain workers, and address job loss and employment security concerns.
  4. Ineffective management can decrease a business’s productivity by causing issues like incorrect material purchases, poor machine maintenance, and demotivating employee management methods.
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4
Q

What are benefits of increasing sustainability?

A
  1. Reducing energy use can reduce energy costs.
  2. Reducing waste from operations will also reduce production costs.
  3. Making recyclable products reduces the cost of waste disposal.
  4. Reducing use of plastic and non-biodegradable materials will attract more demand from green consumers.
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5
Q

What are limitations and costs of increasing sustainability?

A
  1. Might require capital investment.
  2. Recycled materials might need to be cleaned/processed before use.
  3. Development of recyclable products can be expensive and time-consuming.
  4. Might need investment in worker training and more accurate equipment.
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6
Q

What are advantages of labour intensive?

A
  1. Interesting and varied work.
  2. Low machine costs.
  3. One-off designs meet customer requirements such as exclusive furniture.
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7
Q

What are limitations of labour intensive?

A
  1. Low output levels.
  2. Skilled, high-paid workers required.
  3. Product quality depends greatly on the skill and experience of each worker.
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8
Q

What are advantages of capital intensive?

A
  1. Economies of scale.
  2. Consistent quality.
  3. Low unit costs of production.
  4. The ability to supply the mass market.
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9
Q

What are limitations of capital intensive?

A
  1. High fixed costs.
  2. Cost of financing the equipment.
  3. High maintenance costs and the need for skilled workers to do repairs.
  4. Quick pace of technological change, making latest production equipment and computer systems obsolete and relatively inefficient.
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10
Q

What is required of job production?

A

Highly skilled workers

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11
Q

What are advantages of job production?

A
  1. Allows for specialist projects or jobs, often with high added value.
  2. High levels of worker motivation.
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12
Q

What are disadvantages of job production?

A
  1. High unit production costs.
  2. Time-consuming.
  3. Wide range of tools and equipment needed.
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13
Q

What is required of batch production?

A

Labour and machines must be flexible to switch to making batches of other designs.

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14
Q

What are advantages of batch production?

A
  1. Some economies of scale.
  2. Faster production with lower unit costs than job production.
  3. Some flexibility in design of product in each batch.
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15
Q

What are disadvantages of batch production?

A
  1. High levels of inventory at each production stage.
  2. Unit costs likely to be higher than with flow production.
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16
Q

What are the requirements for flow production?

A
  1. Specialised, expensive capital equipment.
  2. High steady demand for standardised products.
17
Q

What are advantages of flow production?

A
  1. Low unit costs due to constant working of machines.
  2. High labour productivity and economies of scale.
18
Q

What are disadvantages of flow production?

A
  1. Often challenging and time-consuming to switch from one type of product to another.
  2. Expensive to set up flow-line machinery.
19
Q

What are the requirements for mass customisation?

A
  1. Many common components.
  2. Flexible and multi-skilled workers.
  3. Flexible equipment allows variations in the product.
20
Q

What is the advantage of mass customisation?

A

Combines low unit costs with flexibility to meet customers’ individual requirements.

21
Q

What are disadvantages of mass customisation?

A
  1. Expensive product re-design may be needed to allow key components to be switched to allow variety.
  2. Expensive flexible capital equipment needed.
22
Q

What are the factors that influence which production method is used?

A
  1. Size of market.
  2. The capital available.
  3. Other resources.
  4. Customers demand products adapted to specific requirements.
23
Q

What are the problems that result from changing from job to batch production?

A
  1. Cost of equipment needed to handle large numbers in each
    batch.
  2. Additional working capital needed to finance stocks and
    work in progress.
  3. Staff demotivation – less emphasis placed on an individual’s craft skills.
24
Q

What are the problems that result from changing from job or batch to flow production?

A
  1. Cost of capital equipment needed for flow production.
  2. Staff training to be flexible and multiskilled – if this
    approach is not adopted, then workers may end up on one
    boring repetitive task, which could be demotivating.
  3. Accurate estimates of future demand to ensure that output
    matches demand.