the limits of own authority

Question 1

What is the limits of own authority

It is important that the service provider knows the limit of his or her own authority because this has a bearing on what he or she can do for a customer. e.g. the supervisor’s responsibility to inform each service producer of what they can or cannot do for a customer. if the supervisor fails to do this, then it is responsibility of the service provider to seek clarification with respect to his or her empowerment or lack of it.

Question 2

Name the two empowerment options

Answer 2

“structured empowerment and “unstructured empowerment”

Question 3

What is “structured empowered”?

Answer 3

for each situation there is a different set of rules. Let’s take a restaurant as an example. A dissatisfied customer may be offered a discount on the price of a meal; a voucher worth a certain amount to use on his next trip to the restaurant, or a bottle of red wine. the service provider is empowered to choose the best option; the one that he or she thinks will provide the greatest benefit to the customer.