THE LEGAL OMBUDSMAN Flashcards
1
Q
describe the legal ombudsman
A
-Was set up by the Office of Legal Complaints
-Deals with complaints against the legal professionals
-Also deals with complaints about actions taken by the Bar Standards Board, the Solicitors Regulatory Authority, or CILEx.
2
Q
what can the legal ombudsman order a legal professional to do?
A
-apologize to the client
-give back any documents the client may need
-put things right if more work can correct what went wrong
-refund or reduce any legal fees paid
- pay compensation of up to 30 000 pounds
