The Internal Organization Environment(Chapter 2) Flashcards
All managers must use
S~ Specific
M~ Measurable
A~ Attainable
R~ Relevant
T~ Time based
Functions of Management
Planning
Organising
Directing
Controlling
Co-ordinatiing
Delegating
Staffing
Communicating
Motivating
What is an Organizational Chart?
Is a pictorial representation that reports relationship within a business
What are the difference types of Leadership?
~ Autocratic
~ Democratic
~ Laissez-faire
~ Charismatic
What is Autocratic leadership?
Is when all decisions are made by the leader with no communication with subordinates
What is a Democratic leadership ?
Is when employees are encouraged to participate in the decision making process
What is a Laissez-faire leadership?
Is when employees are left to make decisions on their own and the leader is hardly involved in the decision making process
What is Charismatic leadership?
Is when the leader inspires and motivates subordinates to comply by using their strong personality
What is teamwork?
Is where people in an organization come together to pool ideas, to cooperate in order to accomplish certain task
What are the stages in group development?
Stage 1~ Forming
Stage 2~ Storming
Stage 3~ Norming
Stage 4~ Performing
Stage 5~ Re-forming
Stage 1 of developing a group is where?
~ members get yo know each other
~Leaders emerged
~ Emotion(fear, confusion)
~Conflict emerged
~”Why are we here”
Stage 2 of developing a group is where
~More conflict emerged
~ Conflict brought to stop
~ Change in emotion
~ “Can we work together”
Stage 3 of developing a group is where
~ Everyone understand each other
~ Team pride develop
~ Members learn to work with together to achieve the goal
~ “How will we work together”
Stage 4 in developing a group is where
~ Task are assigned to members
~ Self-confidence builds
~ Leaders start to take charge of the group
~ “ How can we work smarter “
Stage 5 in developing a group is where
~ The goals are achieved
~Group celebrates
~Group comes to an end
What is Conflict?
Is the a clash of interest, ideas and object between one or more individuals within an organization
What are the two types of Conflict?
Positive Conflict and Negative Conflict
What is Positive Conflict ?
Is where there are disagreements about how a business should progress with clear and open communication channels
What can Positive Conflict lead to
~Growth and Innovation
~ New ways of thinking
~ Additional Management options
What is Negative Conflict?
Is where there are open disagreements that lead to unpleasantness with failure to arrive at commonly shared plan for achieving an organization goals
Negative Conflict can led to
~ Increasd tensions
~ Anger and stress
~ Organization will tend to struggle
~ Failure to arrive at agreed decisions
What are some sourse of Conflict?
~ Poor Leadership
~ Favoritism
~ Poor work ethic
~ Poor working environment
~ Bullying and harassment
~ Unfair treatment
~ Discrimination
What are some employers strategies?
~ Union Busting
~ Short term contract
~ Scab Labour
~ Withdrawal of overtime
~ Lockout
What are some employees strategies?
~ Sick out
~ Work to rule
~ Down tool
~ Industrial sabotage
~ Overtime ban
~ Picketing
~ Go slow
~ Sit in
~ Strikes
In the Hierarchy of Needs what are the Physiological needs?
Food, Clothing, Shelter, Sleep
Breathing
Eg~ Basis Salary
In the Hierarchy of Needs what are the Safety and Security needs?
~ Health
~ Employment
~ Property
~ Family
~ Social Stability
Eg~ Heath insurance, pension, Permanent job
In the Hierarchy of Needs what are the Love and Belonging needs?
~ Friendship
~ Family
~ Intimacy
~ Sense of connection
Eg~ Social events, teamwork, Gym membership
In the Hierarchy of Needs what are the Self- Esteem needs?
~ Achievement
~ Confidence
~ Respect of others
Eg Praise, Raise, Employee of the month, Awards
In the Hierarchy of Needs what are the Self Actualization need’s ?
~ Creativity
~ Acceptance
~ Experience purpose
~ Mortality
~ Meaning
What is Organising in Functions of Management.?
Is the process of bringing together factors of production for the achievement of the organisational goals
