Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Pob > The Internal Organization Environment(Chapter 2) > Flashcards

The Internal Organization Environment(Chapter 2) Flashcards

1
Q

All managers must use

A

S~ Specific
M~ Measurable
A~ Attainable
R~ Relevant
T~ Time based

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Functions of Management

A

Planning
Organising
Directing
Controlling
Co-ordinatiing
Delegating
Staffing
Communicating
Motivating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is an Organizational Chart?

A

Is a pictorial representation that reports relationship within a business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are the difference types of Leadership?

A

~ Autocratic
~ Democratic
~ Laissez-faire
~ Charismatic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is Autocratic leadership?

A

Is when all decisions are made by the leader with no communication with subordinates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is a Democratic leadership ?

A

Is when employees are encouraged to participate in the decision making process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is a Laissez-faire leadership?

A

Is when employees are left to make decisions on their own and the leader is hardly involved in the decision making process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is Charismatic leadership?

A

Is when the leader inspires and motivates subordinates to comply by using their strong personality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is teamwork?

A

Is where people in an organization come together to pool ideas, to cooperate in order to accomplish certain task

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the stages in group development?

A

Stage 1~ Forming
Stage 2~ Storming
Stage 3~ Norming
Stage 4~ Performing
Stage 5~ Re-forming

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Stage 1 of developing a group is where?

A

~ members get yo know each other
~Leaders emerged
~ Emotion(fear, confusion)
~Conflict emerged
~”Why are we here”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Stage 2 of developing a group is where

A

~More conflict emerged
~ Conflict brought to stop
~ Change in emotion
~ “Can we work together”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Stage 3 of developing a group is where

A

~ Everyone understand each other
~ Team pride develop
~ Members learn to work with together to achieve the goal
~ “How will we work together”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Stage 4 in developing a group is where

A

~ Task are assigned to members
~ Self-confidence builds
~ Leaders start to take charge of the group
~ “ How can we work smarter “

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Stage 5 in developing a group is where

A

~ The goals are achieved
~Group celebrates
~Group comes to an end

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is Conflict?

A

Is the a clash of interest, ideas and object between one or more individuals within an organization

17
Q

What are the two types of Conflict?

A

Positive Conflict and Negative Conflict

18
Q

What is Positive Conflict ?

A

Is where there are disagreements about how a business should progress with clear and open communication channels

19
Q

What can Positive Conflict lead to

A

~Growth and Innovation
~ New ways of thinking
~ Additional Management options

20
Q

What is Negative Conflict?

A

Is where there are open disagreements that lead to unpleasantness with failure to arrive at commonly shared plan for achieving an organization goals

21
Q

Negative Conflict can led to

A

~ Increasd tensions
~ Anger and stress
~ Organization will tend to struggle
~ Failure to arrive at agreed decisions

22
Q

What are some sourse of Conflict?

A

~ Poor Leadership
~ Favoritism
~ Poor work ethic
~ Poor working environment
~ Bullying and harassment
~ Unfair treatment
~ Discrimination

23
Q

What are some employers strategies?

A

~ Union Busting
~ Short term contract
~ Scab Labour
~ Withdrawal of overtime
~ Lockout

24
Q

What are some employees strategies?

A

~ Sick out
~ Work to rule
~ Down tool
~ Industrial sabotage
~ Overtime ban
~ Picketing
~ Go slow
~ Sit in
~ Strikes

25
Q

In the Hierarchy of Needs what are the Physiological needs?

A

Food, Clothing, Shelter, Sleep
Breathing
Eg~ Basis Salary

26
Q

In the Hierarchy of Needs what are the Safety and Security needs?

A

~ Health
~ Employment
~ Property
~ Family
~ Social Stability
Eg~ Heath insurance, pension, Permanent job

27
Q

In the Hierarchy of Needs what are the Love and Belonging needs?

A

~ Friendship
~ Family
~ Intimacy
~ Sense of connection
Eg~ Social events, teamwork, Gym membership

28
Q

In the Hierarchy of Needs what are the Self- Esteem needs?

A

~ Achievement
~ Confidence
~ Respect of others
Eg Praise, Raise, Employee of the month, Awards

29
Q

In the Hierarchy of Needs what are the Self Actualization need’s ?

A

~ Creativity
~ Acceptance
~ Experience purpose
~ Mortality
~ Meaning

30
Q

What is Organising in Functions of Management.?

A

Is the process of bringing together factors of production for the achievement of the organisational goals

Pob (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions