Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

VCE Business Management Unit 3/4 > The Internal Environment (AOS2) > Flashcards

The Internal Environment (AOS2) Flashcards

1
Q

List the types of management structures?

A
  • Functional
  • Divisional
  • Matrix
  • Network / Organic
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

List the Management Roles? (POLC)

A

Planning, Organising, Leading, Controlling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

List the Management Styles?

A 
Autocratic
Consultative
Persuasive
Participative
Laissez-faire
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

List the management skills?

A

Problem Solving
Communication
Negotiation
Time Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Define Corporate Culture?

A

The shared beliefs, values and behavioural expectations of members of an organisation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What areas does corporate culture include?

A 
Behaviours
Dress Code - Workplace environment
Communication and formalities
Policies / Practices 
Buildings / Structures / Symbols
Workplace Layout
Heirachy
Rituals
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How do managers develop/control Corporate Culture?

A

For the creation of change of corporate culture to be sustainable and successful, Senior Management need to undertake the following:

  1. Role Modelling expected behaviours
  2. Rewarding employees who display and exhibit the desired behaviours
  3. Managers create events/environments/policies which reflect appropriate behaviours and values.
  4. Training - to target problem areas.
  5. Recruiting Staff which possess desired values.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Describe the Functional management structure.

A

Involves grouping employees according to their function or job. eg. an accountant will work in the finance department.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the advantages and disadvantages of Functional Management Structure

A

Advantages:

  • Defined Career Path for employees
  • high degree of task specialisation
  • efficient use of resources

Disadvantages:

  • lack of flexibility due to beaurocratic nature
  • Narrow departmental focus as opposed to broader organisation-wide focus
  • ‘Empire Building’ - selfish behaviour within departments.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Describe the divisional management structure.

A

Commonly used by businesses which produce a range of different products or services.
Employees are grouped into departments based on divisions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the advantages and disadvantages of Divisional Management Structure

A

Advantages:

  • Direction of expertise in a certain area ie Customers, Products etc.
  • Encourages cooperation between organisational departments.
  • Flexibility

Disadvantages:

  • Duplication of employees results in reduced economies of scale.
  • Potential to promote rivalry between divisions.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Describe the Matrix Structure.

A

Involves bringing together specialists from different parts of an organisation, based on the functions they perform and the divisions they belong to, to undertake specific projects.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are the advantages and disadvantages of Matrix Structure?

A

Advantages:

  • Enhanced Flexibility - operations can be altered to suit environmental circumstances
  • enhanced teamwork and cooperation
  • enhanced decision making expertise
  • polled expertise - problem solving

Disadvantages:

  • Decisions made in teams can sometimes undermine Authority.
  • Reporting to 2 managers can confuse chain of command
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the 3 levels of planning?

A

Strategic - Long Term (3-5 years) Senior Management
Tactical - Medium Term (1-2 years) Mid-tier management
Operational - Short Term (day-to-day) Front-line management.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the steps of the planning process?

A
  1. Define the objective
  2. Analyse the environment (usually through SWOT)
  3. Develop Strategies
  4. Implement the strategy
  5. Monitor and seek feedback for the strategy implemented.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Define the organisation process and its steps?

A

The practise of coordinating and managing the available resources to achieve the organisational objectives.

Steps:

  1. Division of Labour - Who will perform what task?
  2. Delegation of Authority - Who has the legitimate authority to make decisions?
  3. Span of control - how many people will each manager oversee?
  4. Coordination - how many departments work together to achieve common objectives.

Money, Time and Machinery and Budget Roster form part of Delegation and span of control.

17
Q

Define Leadership and list 3 main leadership qualities?

A

The process of influencing and motivating people / employees to work toward achieving organisational objectives.

Qualities:

  • Decision Making
  • Interpersonal
  • Informational

Leaders must be able to effectively and efficiently delegate resources.

18
Q

Explain the 2 types of leadership.

A

Transactional - Reward and Punishment
Transformational - leaders who influence behaviors through inspiring or motivating employees to achieve organisational goals.

Extrinsic = Rewards
Intrinsic = Happiness / Sense of Belonging
19
Q

Define Controlling and explain its process?

A

The process which management goes through when it attempts to evaluate performance and take corrective action if an objective is not achieved.

3 steps:

  1. Establishing standards in line with the objectives of the organisation.
  2. Measuring the performance of the organisation against the standards set.
  3. Making changes when necessary.
20
Q

What are the different types of controls?

A

Time controls - deadlines
Financial Controls - budgets, targets, limits
Employee controls - performance appraisals against set standards.

21
Q

Define ‘Policy’?

A

A Policy is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making.

22
Q

Explain the steps of policy creation.

A
  1. Issue Identification - several events can trigger the need to create a new policy, including Legislation, an accident or benchmarking.
  2. Research and analysis - involves expert consultants to provide advice or internal risk assessment of different areas of the organisation. Research and findings are discussed and analysed.
  3. Stakeholder input - stakeholders give input on the proposed policy. This allows employees / stakeholders to feel ownership over proposed changes as well as fine tuning the policy so that it addresses the needs of the affected parties.
  4. Policy Development - Writers of the policy will need to ensure the comply with legal requirements and supply senior management with a draft.
  5. Draft Policy Display
  6. Policy Approval - once there are no changes to be made, the policy can be finalised and approved by senior management.
  7. Evaluation - assess whether the policy is effective and is contributing to the achievement of organisational objectives.
23
Q

Define the concept of management styles and list the different types.

A 
Autocratic
Persuasive
Consultative
Participative
Laissez-faire
24
Q

Explain Autocratic Management

A

“Do it the way I tell you”

Manager dictates all work methods and makes all decisions.

25
Q

Describe the advantages and disadvantages of autocratic management.

A

Adv:

  • Directions and procedures are clearly defined - there is very little uncertainty.
  • Control is centralised at top level management so time is used efficiently and problems are dealt with quickly, because there is no consultation.

Disadvantages:

  • No employee input
  • Employees don’t get a chance to develop their skills.
  • Decrease in job satisfaction due to no responsibility
  • ‘Us and them’ mentality between employees and management.
26
Q

Explain Persuasive management.

A

“I think its best if you do it this way”

  • An extension of the Autocratic management style, however instead of ordering employees, the manager attempts to persuade employees that the management’s way of doing things is the right way.
27
Q

Describe the advantages and disadvantages of Persuasive management.

A

Advantages:

  • Managers can gain employees trust and support through persuasion.
  • Workers believing that believe their feelings are being considered may approach tasks more positively.

Disadvantages:
Attitudes remain negative.
Employees fail to give full support to management.
Communication is poor and limited.

28
Q

Explain Consultative management.

A

“I put the people first, the task second/

VCE Business Management Unit 3/4 (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions