The Functions and Activities of the Laboratory Reception Area

Question 1

The flow of work in the laboratory usually starts in the _______________

Answer 1

sample reception area of the medical laboratory

Question 2

Various types of samples ranging from blood to other non-blood specimens are received in this area

Answer 2

Sample reception area of the medical laboratory

Question 3

Who is usually assigned in the laboratory sample reception area to process the receipt and identify and prepare the laboratory request of samples for testing

Answer 3

Medical laboratory assistant or laboratory receptionist

Question 4

The laboratory assistant assigned in the sample reception area is usually called what?

Answer 4

Laboratory receptionist

Question 5

He/she performs office tasks related to handling laboratory test results and other reports completed in the laboratory or those received from other laboratories

Answer 5

Laboratory receptionist

Question 6

10 primary duties of Laboratory receptionist

Answer 6

1. process the receipt, identification, preparation of samples, and requests entering the medical laboratory
2. maintain an accurate log (using spx tracker system) after identification, preparation, and dispatch to the proper laboratory section
3. advise and alert the appropriate laboratory section about the urgent samples, frozen samples, and samples that require special handling
4. be knowledgeable in handling laboratory computer system and confidently use test libraries, intranet, and referral data during data entry
5. Take care of the scanning, filing, and archiving of laboratory request forms and other pertinent documents and records
6. be able to handle incoming calls and use the features of the telephone system in holding and transferring calls to the diff sections and offices of the laboratory
7. keep themselves updated on the current trends relatedd to the performance of their duties
8. maintain the level of service and professionalism by ensuring the completeness and timeliness of all procedures through regular documentation
9. attend and handle queries about the samples and requests in a timely and professional manner
10. acquire knowledge on how to operate the pieces of equipment that are used in the laboratory reception area

Question 7

The laboratory uses a _______ as a document that serves as its communication link not only to the requesting physicians but also to the other users of laboratory services

Answer 7

Laboratory request form (LRF)

Question 8

WHO has provided a template for the laboratory request form where?

Answer 8

Laboratory Quality Stepwise Implementation Tool Program

Question 9

Lab request form template by WHO

Name of the form should include what?

Answer 9

• Name of the laboratory; and
• receiving date of the specimen being handled

Question 10

Lab request form template by WHO

5 information in the Patient Details section

Answer 10

1. Name
2. address
3. telephone number
4. date of birth
5. gender

Question 11

Lab request form template by WHO

This section contain the information about the personnel or company thhat made the request

Answer 11

Requester details

Question 12

Lab request form template by WHO

This section contains information about the patient

Answer 12

Patient details

Question 13

Lab request form template by WHO

3 information provided in the requester details section

Answer 13

1. name of the personell
2. the company he/she represents
3. contact details (telephone number, address)

Question 14

Lab request form template by WHO

This section provide information about the specimen being handled

Answer 14

Sample details

Question 15

Lab request form template by WHO

4 information provided in the sample details section

Answer 15

1. date and time when the sample was taken
2. Urgency of sample
3. If the sample involved fasting
4. Specific type of specimen provided

Question 16

Lab request form template by WHO

This section shows other relavant details

Answer 16

Relevant clinical information

Question 17

Lab request form template by WHO

3 possible information that may be included in the relevant clinical information section

Answer 17

1. drug therapy
2. last dose (date and time)
3. other pertinent clinical information

Question 18

Lab request form template by WHO

• This section shows a list of possible tests that could be conducted or provided
• cervical cytology request should also be ticked if needed, and additional tests should be written in the space provided in the form

Answer 18

Examination requested

Question 19

Lab request form template by WHO

This section contains the date and signature of the requester

Answer 19

Date and Signature of Requester

Question 20

7 sections in the laboratory request form as follows the template provided by WHO

Answer 20

1. name of the form
2. patient details
3. requester details
4. sample details
5. relevant clinical information
6. examination requested
7. Date and signature of the requester

Question 21

Lab request form template by WHO

With the exemption of cervical cytology, what type of tests are provided in the “Examination Requested” section? (4)

Answer 21

1. Profile test
2. Biochemistry
3. Hematology
4. Anatomical Pathology

Question 22

Plays an important role in the pre-analytical phase of laboratory testinng

Answer 22

Sample reception area

Question 23

_______ are minimized if not totally eradicated if the sample reception area will apply proper organization and traceability procedure

Answer 23

Laboratory errors

Question 24

Adapting a _______ will improve the efficiency of the sample reception area because if will provide easy and fast access to almost error-free information and ensure that reports generated are accurate and provided in a timely manner

Answer 24

Laboratory computer system

Question 25

A tool launched by WHO that serves as a guide to medical laboratories worldwide in implementing a quality management system which is compliant with the ISO 15189 accreditation requirements

Answer 25

Laboratory Quality Stepwise Implementation (LQSI)

Question 26

Who launched Laboratory Quality Stepwise Implementation (LQSI)?

Answer 26

WHO

Question 27

Laboratory Quality Stepwise Implementation (LQSI) is compliant to what?

Answer 27

ISO 15189 accreditation requirements

Question 28

6 procedures that is recommended to be followed by the "Develop a Standard Operating Procedure (SOP) for the Sample Reception and Processing"

Answer 28

1. the integrity of the sample must be checked before acceptance or rejection 2. samples introduced in the register should be properly labeled to ensure traceability 3. the laboratory request should be reviewed by authotized personnel 4. there should be a procedure in place for handling special cases such as urgent samples or verbal requests 5. regular review of the required sample volume per test which may haave changed overtime 6. proper procedure for a sample rejection

Question 29

As part of the procedure, the laboratory logs or records all incoming samples in a __________

Answer 29

register or log book

Question 30

A ________ is assigned to the sample and the corresponding requisition form could be written or enterred into the computer

Answer 30

Laboratory identification number

Question 31

where specimens for analysis are received, sorted and held temporarilybefore dispatch into laboratory areas

Answer 31

Laboratory sample reception area

Question 32

Who is assigend in the sample reception area

Answer 32

medical laboratory assistant

Question 33

# Proper telephone etiquette - communication tips * Ask how you can be of help. * Keep your statements and answers simple and to the point to avoid confusion.

Answer 33

Be helpful

Question 34

# Proper telephone etiquette * Inform a caller if he or she is interrupting another call. * Always ask permission before putting a caller on hold in case it is an emergency that must be handled immediately.

Answer 34

Prioritize calls

Question 35

# Proper telephone etiquette * Tell a caller when you are going to transfer the call or put it on hold. * Do not leave the line open, do not keep the caller waiting too long

Answer 35

Transfer and put on hold properly.

Question 36

# Proper telephone etiquette * Have a pencil and paper close to the phone. * Listen carefully, which means clarifying, restating, and summarizing the information

Answer 36

Be prepared to record information.

Question 37

# Proper telephone etiquette Make answers consistent by learning the laboratory’s policies

Answer 37

Know the laboratory’s policies to avoid giving the wrong information.

Question 38

# Proper telephone etiquette say “I can see why you are upset. Let me see what I can do.”

Answer 38

Defuse hostile situations.

Question 39

# Proper telephone etiquette If you are uncertain, refer the caller to someone who can address the issue

Answer 39

Try to assist everyone

Question 40

# Identify which common test statius designations * glucose * H & H * Electrolytes * cardiac enzymes

Answer 40

STAT

Question 41

# Identify which common test statius designations Meaning: Immediately (from Latin *statim*)

Answer 41

Stat

Question 42

# Identify which common test statius designations Priority: First

Answer 42

Stat

Question 43

# Identify which common test statius designations Meaning: Medical emergency (replaces stat)

Answer 43

Med Emerg

Question 44

# Identify which common test statius designations * collect at a specified time * test for which timing is critical for accurate results * collect as close as possible to requested time. Record actual time collected * Priority: second

Answer 44

Timed

Question 45

# Identify which common test statius designations * 2-hour PP * GTT * Cortisol * Cardiac enzymes * TDM * Blood cultures

Answer 45

timed

Question 46

# Identify which common test statius designations * Meaning: as soon as possible * test results are needed soon to0 respond to a serious situation, but patient is not critical * follow hospital protocol for type of test * second or third depending on test

Answer 46

ASAP

Question 47

# Identify which common test statius designations * electrolytes * glucose * H & H

Answer 47

ASAP

Question 48

# Identify which common test statius designations * Mean: No food or drink except water for 8-12 hrs prior to specimen collection * to eliminate diet effect on test results * verify patient has fasted. If patient has not fasted, check to see if specimen should still be collected * Priority: Fourth

Answer 48

Fasting

Question 49

# Identify which common test statius designations * Glucose * cholesterole * triglycerides

Answer 49

fasting

Question 50

# Identify which common test statius designations * Meaning: Nothing per mouth (Latin: *Nii per os*) * prior to surger or to other anesthesia procedures * do not give patient food or water. Refer requests to physician or nurse * Tests and priority: N/A

Answer 50

NPO | Also called nothing per orem

Question 51

# Identify which common test statius designations * Before an operation * to determine patient eligibility for surgery * collect before the patient goes to surgery * Same priority as ASAP

Answer 51

Preop

Question 52

# Identify which common test statius designations * CBC * PTT * Platelet function studies

Answer 52

Preop

Question 53

# Identify which common test statius designations * after an operation * assess patient condition after surgery * collect when patient is out of surgery * Priority: Same as ASAP

Answer 53

Postop

Question 54

# Identify which common test statius designations * H & H

Answer 54

Postop

Question 55

# Identify which common test statius designations * Relating to established procedure * used to establish a diagnosis or monitor a patient's progress * collect a timely manner but no urgency involved. Typically collected on morning sweeps or the next morning scheduled sweep * Priority: none

Answer 55

Routine

Question 56

# Identify which common test statius designations * CBC * Chem profile

Answer 56

Routine