The fish market Flashcards
What are the hours of the retail market?
10:30 - 7
What is our rewards program?
every dollar is a point
where is our bread from?
boudins sourdough
do we accept cash?
yes
Where is employee parking allowed?
lot behind gate
where are the other restaurants
downtown
what is the name of whole sale fish company
closed
how often is fish delvered to the fish market
everyday but sunday
what areas of restaurant do you need to check out with at the beginning of shift?
bathroom, host stand, to go area
What procedure do you follow if you dont know the answer to guests questions?
just ask
what is our corkage fee policy
15 dollars
What are forms of acceptable identification if I guess looks under age
ID drivers license passport
What is the difference between comp and void
Managed care of it, never made
What do you do if a guest leaves a personal belongings at a table
Put it in the lost and found small and unimportant is in the front big and important is with the manager
What following and how is each handled
comp letter, comp card, gift card, loyalty card
Manager, manager, host, host
What should you do if you needhelp
ask
uncompromised quality means
quality never compromised
i low are work fors handled?
in the app
How are the math errors on credit card slips handled
in the guests favor
What is markets policy regarding tip declaration
Always declare tips
What is it ever permissible to question a guest about the amount of gratuity
no
What is our policy regarding doubles
manager
What is our policy on harassment
never
What is the policy on employees drinking in the bar after shift
21/2 hours after shift and out of work clothes
Who is the ball for running food seating tables and answering the phone
expo host host
What is the tea on same day shift trades or pick up
Manager approval on app
What is our policy of transferring a guest check or table to another server
manager approval
Do you need to have your side work verified
yes host before you or after or manager
How many oysters her half shell order
Six or a combo with three of each
What are oyster Rockefeller
hot With cheese in rock salt