The Continual Improvement Model Flashcards
1
Q
Continual Improvement Plan
A
A model providing a structured approach for implementing improvements.
Helps link improvements to overall goals, missions, objectives.
7 Steps:
What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
Take action
Did we get there?
How do we maintain momentum?
2
Q
What is the vision?
A
As measured by business goals/mission/objectives
3
Q
Where are we now?
A
Baseline Assessments
4
Q
Where do we want to be?
A
Metrics:
Specific
Measurable
Achievable
Relevant
Time Bound
5
Q
How do we get there?
A
Service Improvement plans
Process improvement plans
Etc
6
Q
Take Action
A
Execution of improvements
7
Q
Did we get there?
A
Validation of metrics
8
Q
How do we maintain momentum
A
Market
Reinforce
What you have achieved
