The Consumer

Question 1

What is the consumer

Answer 1

Consumers by good for their own personal use

Question 2

What are good

Answer 2

They are physical and you can touch them example– Toys, clothes, food, books

Question 3

What are services

Answer 3

They are provided by others and you cannot touch them example – haircut, the dentist, taxi, Internet

Question 4

What is a wise consumer

Answer 4

A wise consumer is a person who asks themselves wise questions before purchasing an item

Question 5

What is proof of purchase

Answer 5

Example of with of purchase is a receipt

Question 6

What is written on the receipt

Answer 6

Date of payment – amounts paid – name of person paying the money – signature of person to win the money was paid -receipt number

Question 7

What is an impulse buyer

Answer 7

And impulse buyer is the opposite of a wise consumer. They buy on the spur of the moment

Question 8

What is the brand name

Answer 8

Unique name given to a product which distinguishes it from similar products made by companies

Question 9

What’s our symbols

Answer 9

They are certain tags and symbols which are attached to certain products

Question 10

What should all labels include

Answer 10

They should include name of product sold_ingredients_net quantity of the products (weight)_best before date/to use by dates_storage conditions.

Question 11

What are loss leaders

Answer 11

It is when a company offers products at a very low price in order to attract customers into the shop. (They do it is so customers will buy other products that are highly profitable)

Question 12

What is the law of contract

Answer 12

A contract is a legally binding agreement

Question 13

What’s the three elements must be in a contract to make a valid

Answer 13

(Offer) – is made by one person.

(Acceptance) – there is acceptance of the offer by another person

(Consideration) that there is consideration (payments)

Question 14

What are the consumer laws

Answer 14

They protect the consumer

Question 15

Give two reasons of consumer laws

Answer 15

Unsafe or low quality goods – over charging consumers

Question 16

Name two consumer laws

Answer 16

Sale of goods and supply of services act 1980 and consumer protection 2007

Question 17

Goats and services must be…

Answer 17

Merchantable quality, fit for their purpose, as described, correspond to sample, suppliers of services must be qualified

Question 18

What does the sale of goods and services act states

Answer 18

The sale of goods and services act states that it is the sellers responsibility to put things right if there’s a problem with a good or service

Question 19

Name the R’s of redress

Answer 19

Repair, refund, replacement

Question 20

What’s must be on a letter of complaint

Answer 20

Companies address, your address, dates in full, dear Sirs/madam, why you’re writing the letter, the problem, what has been done so far, what you expect to happen, Your sincerely/yours fatefully, name

Question 21

Define credit notes

Answer 21

A voucher for the consumer to spend in the shop where they bought the faulty good

Question 22

Name three signs a retailer cannot put up

Answer 22

No refunds_no refunds on sale items_credit note only on returns

Question 23

Describe the consumer protection act of 2007

Answer 23

It’s came into affect on May 1, 2007. It’s a main function was to establish the national consumer agency. It’s deals with misleading claims about products.

Question 24

How can somebody be misleading about goods

Answer 24

The weight, performance, ingredients

Question 25

How can retailers be misleading about the prices

Answer 25

If I shop advertises a book on sale as being €20 reduced to 10 Euro then the book must have been advertised as €20 for 28 consecutive days prior to being 10 Euro.

Question 26

What are aggressive practices

Answer 26

It means the use of harassment or on fair behaviour to a consumer (Example. Mechanic does extra work that agreed on your car then refuses to give you back your car unless you pay for the extra work we have done to your car)