The Consumer Flashcards
What is the consumer
Consumers by good for their own personal use
What are good
They are physical and you can touch them example– Toys, clothes, food, books
What are services
They are provided by others and you cannot touch them example – haircut, the dentist, taxi, Internet
What is a wise consumer
A wise consumer is a person who asks themselves wise questions before purchasing an item
What is proof of purchase
Example of with of purchase is a receipt
What is written on the receipt
Date of payment – amounts paid – name of person paying the money – signature of person to win the money was paid -receipt number
What is an impulse buyer
And impulse buyer is the opposite of a wise consumer. They buy on the spur of the moment
What is the brand name
Unique name given to a product which distinguishes it from similar products made by companies
What’s our symbols
They are certain tags and symbols which are attached to certain products
What should all labels include
They should include name of product sold_ingredients_net quantity of the products (weight)_best before date/to use by dates_storage conditions.
What are loss leaders
It is when a company offers products at a very low price in order to attract customers into the shop. (They do it is so customers will buy other products that are highly profitable)
What is the law of contract
A contract is a legally binding agreement
What’s the three elements must be in a contract to make a valid
(Offer) – is made by one person.
(Acceptance) – there is acceptance of the offer by another person
(Consideration) that there is consideration (payments)
What are the consumer laws
They protect the consumer
Give two reasons of consumer laws
Unsafe or low quality goods – over charging consumers
Name two consumer laws
Sale of goods and supply of services act 1980 and consumer protection 2007
Goats and services must be…
Merchantable quality, fit for their purpose, as described, correspond to sample, suppliers of services must be qualified
What does the sale of goods and services act states
The sale of goods and services act states that it is the sellers responsibility to put things right if there’s a problem with a good or service
Name the R’s of redress
Repair, refund, replacement
What’s must be on a letter of complaint
Companies address, your address, dates in full, dear Sirs/madam, why you’re writing the letter, the problem, what has been done so far, what you expect to happen, Your sincerely/yours fatefully, name
Define credit notes
A voucher for the consumer to spend in the shop where they bought the faulty good
Name three signs a retailer cannot put up
No refunds_no refunds on sale items_credit note only on returns
Describe the consumer protection act of 2007
It’s came into affect on May 1, 2007. It’s a main function was to establish the national consumer agency. It’s deals with misleading claims about products.
How can somebody be misleading about goods
The weight, performance, ingredients
