The Consumer Flashcards
What is a service?☎️
Provided to us by others📱
What’s a wise consumer?💁🏼
A wise consumer asks themselves whether they need the product, whether it’s value the money eat before buying it👨👨👧👧
Give an example of proof of purchase?🍭
A receipt📃
What are the 5 things a receipt has to have on it?👗
Date of payments Amount payed Name Signature Receipt number💳
What’s an impulse buyer?🙎🏼
Opposite to a wise consumer😜
What can a barcode be used for?👻
Stock control😽
Do you know what a loss leader is?😈
🌴
What are the 3 elements of a contract?🏊🏽
Offer☀️
Acceptance🌴
Consideration🌸
What are 2 Consumer Laws?🍰
Sale of Goods and Supply of Services Act 1980🏄🏼
Consumer Protection Act 2007🏊🏽
What 5 things must goods be?🌴
Merchantable quality🌴 Fit for purpose☀️ As described🌸 Erg Correspond to sample🎀 Suppliers of services must be qualified🍭
What are the three forms of redress?🌳
Refund repair and replacement👛
What is a credit note?💁🏽
A voucher from a consumer to spend in the shop where they bought the faulty good
What does the NCA do?🌳
Inform them in their rights📱
What is a consumer?🎀
A consumer is a person who purchases goods for their own personal use💁🏼👛
