The 4 Roles

Question 1

This class is designed to provide learners with the fundamentals for completing the necessary ____ Related, Non- _____ Related, ___ ____ ____ ______ (4 letters) complaint process procedures.

Answer 1

ES / Non-ES / MSFW

Question 2

20 CRF 658.410 , the ES (Employment Service is _________________ to establish and maintain a uniform system for [complaint management] through the ES program.

Answer 2

required

Question 3

What are the four primary roles within the complaint system?

Answer 3

1) ES Specialist ; 2) ES Supervisor ; 3) State Monitor Advocate ; 4) Complaint Specialist

Question 4

What does the ES Specialist do?

Answer 4

Explains the Complaint System and refers the individual to the complaint specialist or supervisor.

Question 5

What does the Local Officer Supervisor do? (ES Supervisor)

Answer 5

Manages the complaint system at the local level.

Question 6

What does the Complaint Specialist do?

Answer 6

Assist individuals who elevate a complaint

Question 7

Who logs the complaint on the Central Virtual Log SMA Dashboard along with explaining and determing the type of complaint and ES Complaint System?

Answer 7

Complaint Specialist

Question 8

What does the State Monitor Advocate do?

Answer 8

Maintains and monitors the complaint process and central complaint log along with handling the outcomes and necessary referrals.