tgi Flashcards
1
Q
Who is the gm?
A
Aaron
2
Q
Who is the km?
A
Magda
3
Q
who is the arm?
A
Catherine and Ben
4
Q
who is the tgi ceo?
A
Karen Forrester
5
Q
Name the ops director and regions name
A
Cain sarazzi and Phenomenals
6
Q
name 2 members of the executive team
A
David Carroll and Sturart Greener
7
Q
what year did tgi open in us?
A
1965
8
Q
where and by who?
A
NYC and Alan Stillmann
9
Q
when did tgi open in the uk and where?
A
1986 march birmingham
10
Q
what does 85 mean
A
running low
11
Q
what does 86 mean
A
out completely
12
Q
68 means?
A
coming back
13
Q
on the fly means?
A
really quickly
14
Q
in the weeds?
A
need help
15
Q
what does s.i mean?
A
special instructions
16
Q
fhi and fho?
A
full hands in full hands out
17
Q
one stop shop?
A
having everything you need
18
Q
what is friday’s mission statement?
A
friday’s people, serving friday’s food, in friday’s restaurant
19
Q
what is friday’s vision statement?
A
our people become family, our guests become friends, our competitors envious
20
Q
what does the propeller mean?
A
what drives us / our engine
21
Q
stripes?
A
classic sign and entertainment
22
Q
rowing boat?
A
teamwork!
23
Q
Tiffany lamps?
A
elegance
24
Q
what are friday’s core values and their symbols?
A
pride, personality, passion - heart , protection - umbrella
25
explain oyster theory
treats the customer like an oyster, trying to not allow any irritants inside. these could be loud music, dirty cutlery, too hot or cold. These may spoil the tgi experience, so no irritants are allowed to bother the customers.
26
what is the swan theory?
our guests see us as graceful swans. we are calm, graceful and glide around the restaurant yet unbeknownst to our guests we are paddling furiously underneath the 'water'. Guests can't see we our behind the scenes.
27
what is gem and what can your department do to influence it?
guest experience monitor.
make sure guest is happy
always has a drink
be positive and helpful
make sure place is clean
28
list 10 times you should wash your hands and how long it should take
should take more than 20 secs
1. before making any dessert
2. after making dessert
3. after smoking
4. after going to toilet
5. every 20 mins
6. after cleaning/sweeping floors
7. after handling money
8 before carrying food
9. before and after shift
10. if they get dirty
29
explain LAST and what to do when guest is unhappy
Listen Apologize Satisfy Thank
listen to their worries, apologise for it, satisfy them by handling their issue and getting a manager, thank them for their custom
30
3 ways you can WOW guests
be positive
sizzle the food
do all you can to please
31
describe 2 stage clean
```
put out yellow wet floor sign
get yellow bucket
mix suma d10 detergent with water in bucket
with cloth, wipe down area
get red bucket
fill with water and wash again
wipe down with d10 detergent
```
32
what must you always ensure a table has before running their apps?
enough plates and appropriate cutlery
33
what are the key ingredients of a times square big share?
```
j.d chicken wings
bacon potato skins
mozzarella dippers
sour cream and j.d glaze
tomato and basil sauce
```
34
how can you tell difference between SCORPION WINGS and SIRACHA wings?
Scorpion sauce
AND
blue cheese on siracha
35
diff between COLA WINGS and J.D Wings?
COLA WINGS - PARSLEY
| JD - SESAME SEEDS AND CHILLI FLAKES
36
List 4 apps suitable for vegetarians?
mozzarella dippers
garlic ciabatta bread
j.d sesame mushroom strips
tomato bruschetta
37
what must you ensure a table has before running their mains?
napkin, cutlery [appropriate to their main or the right kit] and drinks
38
what sauces can you offer if a guest asks?
```
j.d sauce
friday's sauce
mayonnaise
bbq
ketchup
```
39
what side options does tgi offer?
onion rings, fries, house salad, spicy rice, pickled/apple slaw
40
what comes in the ramekin of the warrior?
friday's mayo
41
what comes in the ramekin of the bbq pulled pork burger?
bbq sauce
42
what comes in the ramekin of the bruce lee burger?
chilli mayo
43
what comes in the ramekin of the french dip?
Beef dip
44
what comes in the ramekin of the chief burger?
chilli mayo
45
name the stations in the kitchen
1. saute
2. plate
3. fry
4. boiler
5. desserts
6. window
46
what dish is served at the saute section and one team member?
veg pasta - JAMES
47
what dish is served at the plate section and one team member?
salads/nachos NICOLA
48
what dish is served at the FRY section and one team member?
fries / j.d wings - JYV
49
what dish is served at the BROILER section and one team member?
burgers - DENIS
50
what dish is served at the DESSERT section and one team member?
kids sweetshop - ANNABEL
51
what dish is served at the WINDOW section and one team member?
Broiler / plated dishes - BILL
52
What does died in the window mean and what would you do if you think it happened?
food has been ruined / burnt whilst waiting to be run.
| speak to the kitchen staff
53
what do you do if a table was missing a dish or wanted it remade?
go to the kitchen, ask for it on the fly
54
what does HERO OF THE DISH mean?
main part which makes the dish special
55
what dishes can't people have if their gluten intolerant?
any wheat based products - pastas, burgers, (chief or warrior) or breads - garlic bread
56
what dishes can't people have if their lactose intolerant?
ice cream, whipped cream, milk, cheeses [mozzarella dippers] dessert - popcorn brownie sundae
some cocktails are also not suitable due to squirt cream
57
the service bartender put the drinks on the table bar in ticket order. what does this mean?
chronological / numerical order of when they were ordered
58
what are the serving standards of a bottle of beer?
PILSNER glass
59
what are the serving standards of a bottle of cider?
COLLINS GLASS
60
what are the serving standards of a corona?
WEDGE OF LIME
61
what are the serving standards of a bottle of water?
DOUBLE OLD FASHIONED SIP STRAW, LIME WEDGE
62
what are the serving standards of a white wine?
chilled, in a chiller full with ice. right amount of white wine glasses
63
what are the serving standards of a prosecco or champagne?
same as above but CHAMPAGNE FLUTE
64
what are the serving standards of a coke?
GEORGIA GREEN GLASS
65
what are the serving standards of a lemonade?
COLLINS GLASS
66
what are the serving standards of a tap water?
COLLINS GLASS
67
what are the serving standards of a kid's soda?
KID'S PLASTIC CUP
68
What headings do our non-alcoholic cocktails come under?
mocktails - fresh as a cucumber
| smoothies - sober loader
69
name 5 kids drinks
```
thickshakes
fruit juice
ice cream shakes
sodas
milks
```
70
name 4 types of glassware and an example of the drink which goes with it?
```
collins - water/soda
carolina - purple rain
pilsner - corona
ultimate - cocktails
Georgia green - coke / soda
```
71
what would you do if you broke glass near ice well?
inform manager, clean up spill and completely remove all ice from inside the well
clean the well, and then re-check with manager
72
how do you fill up ice well safely?
with someone else
73
what would you do if you spilt a drink?
clean it up if on table, or say SPILL and stay there so someone can come and help you
74
what do you do with glass that has ice cream or pulled pork sundea in it?
empty remaining food/ice cream, rinse and then put in left side box in kitchen
75
if a drink has a k in front of what does it mean?
kids
76
what does DAIQ-BBLGUM mean?
Bubblegum Daiquiri
77
MARG POPPING
Poppy candy strawberry margarita
78
BLUE BLITZ
Blueberry blitz
79
HOUSE WH 250
House white wine large
80
adult scoop of ice cream is
60ml
81
kids ice cream is
30 ml
82
how do you make a waffle crunch
```
warm waffle, and put apple cinnamon crunch in microwave for 30-45 secs.
put on waffle
top with oatmeal crunch
cover in 2 scoops of ice cream
cover in caramel sauce
```
83
what ingredients do you make up with pecan pudding
sponge pudding, sprinkles, caramel sauce, pecans, ice cream
84
what desserts need to get hearted up
waffle crunch, brownie temptation
85
what can someone not have if they're lactose intolerant
milk or cream - popcorn brownie sundae, cookie dough cheesecake, waffle apple crunch
86
what must you take with you when running dessert
extra napkins and appropriate cutlery
87
what sauce does on cookie dough cheesecake
coronation [pulse de leche]
