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tgi > tgi > Flashcards

tgi Flashcards

1
Q

Who is the gm?

A

Aaron

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2
Q

Who is the km?

A

Magda

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3
Q

who is the arm?

A

Catherine and Ben

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4
Q

who is the tgi ceo?

A

Karen Forrester

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5
Q

Name the ops director and regions name

A

Cain sarazzi and Phenomenals

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6
Q

name 2 members of the executive team

A

David Carroll and Sturart Greener

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7
Q

what year did tgi open in us?

A

1965

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8
Q

where and by who?

A

NYC and Alan Stillmann

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9
Q

when did tgi open in the uk and where?

A

1986 march birmingham

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10
Q

what does 85 mean

A

running low

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11
Q

what does 86 mean

A

out completely

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12
Q

68 means?

A

coming back

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13
Q

on the fly means?

A

really quickly

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14
Q

in the weeds?

A

need help

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15
Q

what does s.i mean?

A

special instructions

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16
Q

fhi and fho?

A

full hands in full hands out

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17
Q

one stop shop?

A

having everything you need

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18
Q

what is friday’s mission statement?

A

friday’s people, serving friday’s food, in friday’s restaurant

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19
Q

what is friday’s vision statement?

A

our people become family, our guests become friends, our competitors envious

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20
Q

what does the propeller mean?

A

what drives us / our engine

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21
Q

stripes?

A

classic sign and entertainment

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22
Q

rowing boat?

A

teamwork!

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23
Q

Tiffany lamps?

A

elegance

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24
Q

what are friday’s core values and their symbols?

A

pride, personality, passion - heart , protection - umbrella

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25
Q

explain oyster theory

A

treats the customer like an oyster, trying to not allow any irritants inside. these could be loud music, dirty cutlery, too hot or cold. These may spoil the tgi experience, so no irritants are allowed to bother the customers.

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26
Q

what is the swan theory?

A

our guests see us as graceful swans. we are calm, graceful and glide around the restaurant yet unbeknownst to our guests we are paddling furiously underneath the ‘water’. Guests can’t see we our behind the scenes.

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27
Q

what is gem and what can your department do to influence it?

A

guest experience monitor.

make sure guest is happy
always has a drink
be positive and helpful
make sure place is clean

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28
Q

list 10 times you should wash your hands and how long it should take

A

should take more than 20 secs

  1. before making any dessert
  2. after making dessert
  3. after smoking
  4. after going to toilet
  5. every 20 mins
  6. after cleaning/sweeping floors
  7. after handling money
    8 before carrying food
  8. before and after shift
  9. if they get dirty
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29
Q

explain LAST and what to do when guest is unhappy

A

Listen Apologize Satisfy Thank

listen to their worries, apologise for it, satisfy them by handling their issue and getting a manager, thank them for their custom

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30
Q

3 ways you can WOW guests

A

be positive
sizzle the food
do all you can to please

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31
Q

describe 2 stage clean

A 
put out yellow wet floor sign
get yellow bucket
mix suma d10 detergent with water in bucket
with cloth, wipe down area
get red bucket
fill with water and wash again
wipe down with d10 detergent
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32
Q

what must you always ensure a table has before running their apps?

A

enough plates and appropriate cutlery

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33
Q

what are the key ingredients of a times square big share?

A 
j.d chicken wings
bacon potato skins
mozzarella dippers
sour cream and j.d glaze
tomato and basil sauce
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34
Q

how can you tell difference between SCORPION WINGS and SIRACHA wings?

A

Scorpion sauce
AND
blue cheese on siracha

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35
Q

diff between COLA WINGS and J.D Wings?

A

COLA WINGS - PARSLEY

JD - SESAME SEEDS AND CHILLI FLAKES

36
Q

List 4 apps suitable for vegetarians?

A

mozzarella dippers
garlic ciabatta bread
j.d sesame mushroom strips
tomato bruschetta

37
Q

what must you ensure a table has before running their mains?

A

napkin, cutlery [appropriate to their main or the right kit] and drinks

38
Q

what sauces can you offer if a guest asks?

A 
j.d sauce
friday's sauce
mayonnaise
bbq
ketchup
39
Q

what side options does tgi offer?

A

onion rings, fries, house salad, spicy rice, pickled/apple slaw

40
Q

what comes in the ramekin of the warrior?

A

friday’s mayo

41
Q

what comes in the ramekin of the bbq pulled pork burger?

A

bbq sauce

42
Q

what comes in the ramekin of the bruce lee burger?

A

chilli mayo

43
Q

what comes in the ramekin of the french dip?

A

Beef dip

44
Q

what comes in the ramekin of the chief burger?

A

chilli mayo

45
Q

name the stations in the kitchen

A
  1. saute
  2. plate
  3. fry
  4. boiler
  5. desserts
  6. window
46
Q

what dish is served at the saute section and one team member?

A

veg pasta - JAMES

47
Q

what dish is served at the plate section and one team member?

A

salads/nachos NICOLA

48
Q

what dish is served at the FRY section and one team member?

A

fries / j.d wings - JYV

49
Q

what dish is served at the BROILER section and one team member?

A

burgers - DENIS

50
Q

what dish is served at the DESSERT section and one team member?

A

kids sweetshop - ANNABEL

51
Q

what dish is served at the WINDOW section and one team member?

A

Broiler / plated dishes - BILL

52
Q

What does died in the window mean and what would you do if you think it happened?

A

food has been ruined / burnt whilst waiting to be run.

speak to the kitchen staff

53
Q

what do you do if a table was missing a dish or wanted it remade?

A

go to the kitchen, ask for it on the fly

54
Q

what does HERO OF THE DISH mean?

A

main part which makes the dish special

55
Q

what dishes can’t people have if their gluten intolerant?

A

any wheat based products - pastas, burgers, (chief or warrior) or breads - garlic bread

56
Q

what dishes can’t people have if their lactose intolerant?

A

ice cream, whipped cream, milk, cheeses [mozzarella dippers] dessert - popcorn brownie sundae

some cocktails are also not suitable due to squirt cream

57
Q

the service bartender put the drinks on the table bar in ticket order. what does this mean?

A

chronological / numerical order of when they were ordered

58
Q

what are the serving standards of a bottle of beer?

A

PILSNER glass

59
Q

what are the serving standards of a bottle of cider?

A

COLLINS GLASS

60
Q

what are the serving standards of a corona?

A

WEDGE OF LIME

61
Q

what are the serving standards of a bottle of water?

A

DOUBLE OLD FASHIONED SIP STRAW, LIME WEDGE

62
Q

what are the serving standards of a white wine?

A

chilled, in a chiller full with ice. right amount of white wine glasses

63
Q

what are the serving standards of a prosecco or champagne?

A

same as above but CHAMPAGNE FLUTE

64
Q

what are the serving standards of a coke?

A

GEORGIA GREEN GLASS

65
Q

what are the serving standards of a lemonade?

A

COLLINS GLASS

66
Q

what are the serving standards of a tap water?

A

COLLINS GLASS

67
Q

what are the serving standards of a kid’s soda?

A

KID’S PLASTIC CUP

68
Q

What headings do our non-alcoholic cocktails come under?

A

mocktails - fresh as a cucumber

smoothies - sober loader

69
Q

name 5 kids drinks

A 
thickshakes
fruit juice
ice cream shakes
sodas
milks
70
Q

name 4 types of glassware and an example of the drink which goes with it?

A 
collins - water/soda
carolina - purple rain
pilsner - corona
ultimate - cocktails
Georgia green - coke / soda
71
Q

what would you do if you broke glass near ice well?

A

inform manager, clean up spill and completely remove all ice from inside the well
clean the well, and then re-check with manager

72
Q

how do you fill up ice well safely?

A

with someone else

73
Q

what would you do if you spilt a drink?

A

clean it up if on table, or say SPILL and stay there so someone can come and help you

74
Q

what do you do with glass that has ice cream or pulled pork sundea in it?

A

empty remaining food/ice cream, rinse and then put in left side box in kitchen

75
Q

if a drink has a k in front of what does it mean?

A

kids

76
Q

what does DAIQ-BBLGUM mean?

A

Bubblegum Daiquiri

77
Q

MARG POPPING

A

Poppy candy strawberry margarita

78
Q

BLUE BLITZ

A

Blueberry blitz

79
Q

HOUSE WH 250

A

House white wine large

80
Q

adult scoop of ice cream is

A

60ml

81
Q

kids ice cream is

A

30 ml

82
Q

how do you make a waffle crunch

A 
warm waffle, and put apple cinnamon crunch in microwave for 30-45 secs.
put on waffle
top with oatmeal crunch
cover in 2 scoops of ice cream
cover in caramel sauce
83
Q

what ingredients do you make up with pecan pudding

A

sponge pudding, sprinkles, caramel sauce, pecans, ice cream

84
Q

what desserts need to get hearted up

A

waffle crunch, brownie temptation

85
Q

what can someone not have if they’re lactose intolerant

A

milk or cream - popcorn brownie sundae, cookie dough cheesecake, waffle apple crunch

86
Q

what must you take with you when running dessert

A

extra napkins and appropriate cutlery

87
Q

what sauce does on cookie dough cheesecake

A

coronation [pulse de leche]

tgi (1 decks)

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