Test Review Flashcards
What is the first MDS core value?
Hold absolute integrity in everything we do.
10 standard objections
1.Prefer to give online 2.recently gave 3.unemployed 4. I give to charities 5. Monthly donor 6. Yearly donor 7. Serious illness 8. Spousal 9. fixed income 10. Give to church
If the donor asks for a letter after the first pres. what do you do?
ART into next presentation
What are the four principles behind our calls
- Protect client/donor relationship 2. Legal compliance 3. Consistency 4.procedure and effort
Definition of an open ask
A dollar ask with no amount attached.
How must the gift screen and cc asks be read?
Verbatim
Four steps to securing a gift
Ask and receive
Ask credit card
Confirm address
Confirm name
Definition of an UNSOLID pledge
Dispositioning a call as a gift that has conditions or has not been clarified
When a donors question is not available in the script what do you give the donor and where is it found
Go to standard questions and click client information
When are you allowed to use the maybe screen?
After the 2nd pres and dollar ask
What maybe is allowed after the 1st pres and when is it needed?
Special maybes and for the donors to pray for the amount given and to check their past givings
How long should calls be
No longer than 4mins
If a donor states a beels AFTER the dollar ask what do you do?
Close the call.
Based on response, you may ART and continue.
What makes up the B.E.E.L.S plus 1
Busy, entertaining, eating, leaving, sleeping and driving
What are the 6 automatic outs
Recent death, bankruptcy, natural disasters, destitute, no financial control and unable to communicate
What do you do if there is NO scripted response to a specific objection
ART to next presentation
Where do you go if the answer to a question is not in the script
Standard questions and tou give the client info
After finishing the credit card info what button do you click
Submit card
When is a soft open ask allowed
Its used when a donor says the final dollar ask is still too much
What are the time frames for unavailable dispos and no thank you dispos
Unavailable is 1 to 2 days and no thank you is 2 to 6mnths
Falsing dispositions to improve results causes what
Causes complaints
What are the 3main programs
Current donor, lapsed donors and acquisition donors
