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BT TEST > Test Questions > Flashcards

Test Questions Flashcards

1
Q

What are the three calling plans and their cost?

A
  1. Weekend Calls - free
  2. Evening and Weekend Calls - £3
  3. Unlimited Anytime Plan - £7.50
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2
Q

Give a description of BT Wifi and the two types

A
  1. BT wifi is internet on the go
  2. BT open zone
  3. BT FON
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3
Q

Codes and download limits

A
  1. UNBB1 - 10 GB
  2. UNBB2 - 40 GB
  3. UNBB3 - unlimited
  4. UNINF- 20 GB
  5. UNBBINF1 - 40 GB
  6. UNUINF - unlimited
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4
Q

What are the download speeds on total Broadband and infinity packages?

A

Total Broadband packages - up to 20 mbs
Infinity 1 - up to 38mbs
Infinity unlimited 1 - up to 38mbs
Infinity 2 - up to 76mbs

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5
Q

Upload speeds on broadband packages

A

Total Broadband - 1mbs
Infinity 1 - 2mbs
unlimited infinity 1 - 9mbs
Infinity 2 - 19mbs

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6
Q

What is the monthly usage on non unlimited total broadband?

A

Total broadband - 10 GB

Infinity 1 - 20gbs

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7
Q

Three external factors affecting broadband speeds

A
  1. Distance from the exchange
  2. Quality of wiring
  3. no. of users
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8
Q

How much does 1 minute cost on non anytime packages

A

9.58p to landline and 15.97p connection fee

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9
Q

List the contract length, price, cloud storage on unlimited broadband

A
  1. 12 months
  2. £18
  3. 5GB cloud storage
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10
Q

Infinity2 contract length, price and cloud storage

A

12 months, 50 GB, £30

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11
Q

What are mobile charges and the discounted rate

A

12.77ppm

Discounted rate is 6ppm

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12
Q

What is the Smart Talk App and how many users?

A
  1. The smart talk app,enables users to take advantage of their BT calling plan from their smart phone
  2. Up to 5 users
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13
Q

What must be read word for word?

A

The terms and conditions

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14
Q

How do you validate a customer?

A
  1. Name / DMC
  2. Address
  3. Telephone number
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15
Q

Examples of telephone misconduct

A

1, mis selling

  1. Swearing
  2. Slamming
  3. Misleading
  4. Selling on cancellation
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16
Q

What are the retail prices, existing customer prices and new customer prices on the Home Hub 4 and Home Hub 5?

A
  1. home hub 1 - retail : £109, existing £35, new : free

2. Home hub 2 - retail : £129, existing : £45, new : free

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17
Q

Give a description of BT Cloud and the two storage amounts

A
  1. online storage

2. 5 GB and 50 GB

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18
Q

What is Net Protect Plus and how much is it

A
  1. Net Protect Plus is the security package that includes Anti Virus, Firewall, 24hr ID theft support, warnings against email phishing scams
  2. £3.70 a month and one month free discount OR free on some broadband packages
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19
Q

What preparation does the customer do before infinity installation

A
  1. make sure they are in

2. Have a power socket next to the phone socket

20
Q

What broadband packages offer Net Protect Plus for free

A
  1. broadband extra
  2. Unlimited infinity 1
  3. Infinity 2
21
Q

How much are infinity installation charges

A
  1. £35 activation charge

2. Free on Infinity 2

22
Q

How much is delivery and which courier is used

A
  1. £6.95

2. Royal Mail

23
Q

When can cancellation be mentioned

A
  1. In the terms and conditions

2. When the customer asks

24
Q

How much is Line Rental Saver and when can it be offered

A
  1. £183.48
  2. Direct debit only
  3. A reactive offer
25
Q

What are free call numbers

A

01, 02, 03, 0845, 0870

26
Q

What are the eligibility checks for BT TV

A
  1. Need to have an aerial
  2. Have to be able to get channels 1-5 clearly
    And viva and 4 music clearly
    Need their own HDMI cable
27
Q

Give two reasons why BT TV differs from Sky

A
  1. BT use aerial signal, Sky use satellite signal

2. Sky focus on channels and BT TV focuses on content

28
Q

What four services does BT TV offer

A
  1. On demand
  2. Catch up
  3. BT sport
  4. free view
29
Q

What will a BT TV customer need to do to get extra channels

A

hardwire BT TV box to router

30
Q

Describe broadband extended and how much is it

A
  1. If the BT TV or You View box is over 10 m away, requires BB extender to extend the wireless range
    £29
31
Q

What are the two time slots for infinity installation

A

8am - 1pm and 1pm - 6pm - can take up to 3 hours

32
Q

What are the retail prices of BT TV boxes and additional boxes

A

you view - £99 and you view plus £199

Extra boxes - £49 and £99

33
Q

How much are international call plans

A
  1. Friends and family international - £1.20, discounted rates to 236 international destinations, prices start at 2.6p a min.
  2. international freedom - £6.20, 600 mins to 36 international destinations and reduced rates to 199 destinations, 2.6ppm after 600 min allowance used up
34
Q

What are the three benefits of direct debit

A
  1. Enviromental
  2. Easy/ convenient
  3. No late payments - automatically charged
  4. Can choose the date the payment gets taken
35
Q

What is smart dual wireless technology

A

Scans area for the best wireless signal, runs on two Channels/ frequency

36
Q

What does OOC mean and what is the disciplinary action taken if this is not mentioned

A
  1. Out of Contract - I.e the out of contract prices

2. A2 disciplinary

37
Q

What is BT privacy at home and how much is it

A
  1. Reduces the amount of unsolicited calls

2. Free

38
Q

What are the BT Sport channels and what sports are shown

A

BT Sport 1&2, BT Sport ESPN, BT Sport Extra, BT Sport Europe
football, rugby, U.S. Sports, tennis etc

39
Q

Name 4 out of the 20 extra channels

A

History channel, Comedy Central, national geographic, E!, TLC, MTV,

40
Q

How much does BT sport cost without BT broadband

A

£30

41
Q

Three ways to watch BT Sport

A
  1. BT TV
  2. Sky
  3. App
42
Q

How many users can use the BT Sport App

A

2 users

43
Q

List four benefits of Line Rental plus

A
  1. Call barring
  2. Text alerts
  3. Choose to refuse
  4. Priority fault fixes
44
Q

How much is Netflix and discounts

A
  1. £5.99

2. One month free

45
Q

What are the three main features of BT mobile

A
  1. 4G
  2. BT wifi - hotspots
  3. BT Sports
46
Q

What is the purpose of WLR and targets on WLR?

A
  1. To make money
  2. 0.25 sph outbound
  3. 75% conversion on inbound

BT TEST (1 decks)

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