Test Questions Flashcards
The fire officer has access to sensitive documents, including exposure and injury reports what ensures that these documents are kept secure
Reports and related information are kept confidential with access to only those personnel with a legal right
During an incident, a fire officer notices that an exit door is blocked in an assembly occupancy. which principle of life safety does the block door highlight
Means of egress
How can cultural diversity impact the success of the fire service?
Promotes proactive relationships between the fire service and the community
Which of the following is part of the five C’s for effective radio communication
Developing clear, concise, and confident messages
Understanding, remembering and evaluating are components of which interpersonal communication skill
Listening
Which of the following identify leadership and decision-making styles?
Democratic and transformational
A leader must acquire techniques to allow them to effectively assign tasks. The skills approach identifies what required skills.
Technical human conceptual
During a training evolution, the fire officer considers the sender, the message and the receiver. What are these components of?
Communication model
What is a lack of clear language or visual, distractions considered during verbal communications
Interference
Upon recognizing signs and symptoms of a stress related behavioural concern with a crewmember, what first reaction is considered appropriate for a fire officer to take
Connect with the employee to best understand and support the concern
A reasonable suspicion is made from factual evidence that a crewmember is contravening the organization zero tolerance policy on substance abuse while on duty. What immediate action does the fire officer take?
Provide and ensure the safety of the crewmember and immediately notify senior officer or the fire chief
A procedure outlines the steps that must be performed in order properly. Follow an organizational policy. What is a policy?
Organizational guide that is developed and adopted as a basis for decision-making
A supervisor used SMART specific measurable, action, oriented, relevant, and time sensitive as a guide for which activity
Establishing goals and objectives
What is the first step in the planning process model?
Identify
Community risk reduction are recreated to identify and prioritize local risks followed by programs that mitigate hazards to public safety. What are important component of CRR plans
Fire and life safety programs surveys and public presentations
A local citizen comes into the fire station, upset and complaining about the fire apparatus, airhorn, siren sounding all day and night disrupting them. How does the fire officer address this concern?
Listen to the citizen and offer to investigate by following department policies
A fire officer has responded to an incident in which department standard operating procedures did not adequately address the needs of the incident. What is the first step in revising the SOP?
Identify the problem or concern
How can a fire officer reinforce the importance of following policy?
Acting as a role model and following policy themselves
How does the fire officer support the budgetary needs of training equipment in the fire services?
Identify equipment needed and justifying its requirement