Test questions Flashcards
Which tile on the CMDB Workspace ‘Home’ page shows aggregations for recently created CIs in key tables, such as new applications and hardware?
a. CMDB Health
b. What’s new
c. Total CIs
d. Important actions
e. CI overview
- What’s new
Which action allows you to navigate to the Now Platform from Catalog Builder to update any advanced feature for catalogue items?
a. Review and Submit
b. Edit in Catalog Builder
c. Edit in advanced view
d. Select your item template
- Edit in advanced view
The Advanced Security option on the Change Model form enables role-based access controls and user criteria to tailor the Change creation landing page views.
Which Advanced Security option allows you to manage user access to change models?
a. Through the ‘Not available for’ option
b. Through the ‘Accessible by’ option
c. Through the ‘Manage Permissions’ option
d. Trhough the ‘Change Model Access Control’ option
- Through the ‘Not available for’ option
Extension points enable you to extend the functionality of an application and integrate customisations without altering the application code.
Which extension point should be used to add one or multiple related incidents to a problem in new implementations?
a. global.MRABulkkAddRecordsFilter
b. global.BulkAddProblemRelations
c. global.BulkAddIncidentsFilter
d. global.AddRelatedIncidents
- global.MRABulkkAddRecordsFilter
Which CMDB feature tracks the activities and history of data sources as they insert and update Cl attributes?
Select 2 Answers from the below options.
a. CMDB Data Manager
b. CI Class Manager
c. CMDB CI Lifecycle Management
d. Multisource CMDB
e. CMDB 360
- Multisource CMDB
- CMDB 360
What can administrators use in the Service Catalog to simplify the complex multi-form input-taking experience?
a. Service Catalog Wizards
b. Catalog Builder
c. Declarative actions
d. Custom actions
- Service Catalog Wizards
What do you configure for catalogue items or record producers in Catalog Builder to make them discoverable on Employee Center?
a. Catalogues and Categories
b. Short Description and Description
c. Topics and Taxonomy
d. Variables and Variable Sets
- Topics and Taxonomy
You can give users a better idea of what they see when they access the Knowledge Portal links.
How do you define the URL structure of the Knowledge Portal pages to improve the search experience?
a. By improving the knowledge page load times
b. By installing the Link Generator plugin
c. By configuring the Sitemap Generator record
d. By using the human readable URLs capability
e. By utilising the Tiny URL Support app
- By using the human readable URLs capability
Which of the following best describes the recipient list support for the email client in the Major Incident Management Workbench?
Select 3 Answers from the below options.
a. Recipient lists can be created using a script to retrieve custom or pre-defined user lists.
b. The recipient list feature must be manually activated in the Major Incident management Properties.
c. Recipient lists can only be created using pre-defined lists of users.
d. Individual users must bbe manually added as recipients when creating a communication task for sending an email.
e. The system automatically calculates the recipient list to impove performance.
- Which of the following best describes the recipient list support for the email client in the Major Incident Management Workbench?
- The recipient list feature must be manually activated in the Major Incident management Properties.
- The system automatically calculates the recipient list to impove performance.
When can you view personalised recommendations to improve the search engine optimisation (SEO) and accessibility of your Knowledge articles?
a. When attaching an article to an Incident
b. When viewing an article in the Service Portal
c. When editing or publishing an article
d. When flagging an article
e. When rating or commenting on an article
- When editing or publishing an article
How can you activate the recipient list feature for the email client in the Major Incident Management Workbench?
a. It is activated by adding a script to retrieve a custom list of recipients.
b. It is deprecated and cannot be activated
c. It is activated by including a pre-defined list of users in the recipient list.
d. It is activated by selecting an option in the Major Incident Management Properties
e. It is active by default.
- It is activated by selecting an option in the Major Incident Management Properties
Who can create multi-step guided experiences to create and edit records in a table using the Service Catalog Wizard?
a. Request Approvers
b. Guided Tour Administrators
c. Wizard Administrators
d. Catalog Administrators
e. Requestors
- Wizard Administrators
Which CMDB Workspace view provides an overview of the CMDB health state and details, such as recent activities in the CMDB and duplicate CIs?
a. CMDB 360
b. Home
c. Governance
d. Management
- Management
Change Management features provide ways to calculate and assess the risk and impact of change requests to help minimise the risk and cost of rapid changes in your environment.
Which plugin enables dynamic calculations of the risk and impact of a change?
a. Change Management - Risk Intelligence
b. Change Management - Risk Assessment
c. Change Management - Change Risk Calculator
d. Change Management - Change Success Score
e. Change Management - Collision Detector
- Change Management - Change Risk Calculator
Text size can be increased to 200% in the Core UI through the browser settings without loss of content or functionality.
What Service Catalog formatters allow for this accessibility enhancement?
Select 3 Answers from the below options.
a. REQ (Approval) Summarizer
b. Variable Editor
c. RITM (Approval) Summarizer
d. Clone Requests
e. Service design
f. Flow Variables
- REQ (Approval) Summarizer
- Variable Editor
- RITM (Approval) Summarizer
