Test Questions Flashcards
What are two Initial Submission Actions in an Approval Process?
A. The record is locked for everyone except the Owner.
B. An outbound message can be sent to another application.
C. A task can be assigned to users in a specific Profile.
D. The value of a field on the record can be updated.
A. The record is locked for everyone except the Owner.
Incorrect. An initial submission action occurs when a user first submits a record for approval.
B. An outbound message can be sent to another application.
Correct. An initial submission action occurs when a user first submits a record for approval.
C. A task can be assigned to users in a specific Profile.
Incorrect. An initial submission action occurs when a user first submits a record for approval.
D. The value of a field on the record can be updated.
Correct. An initial submission action occurs when a user first submits a record for approval.
Which two best practices are recommendedprior to mass-deleting records?
A. Download a Setup Audit Trail for the last six months before deletion.
B. Create a new list view for all records that need to be deleted.
C. Schedule a weekly data export and download the backup zip files.
D. Run and export a report to archive data before deletion.
A. Download a Setup Audit Trail for the last six months before deletion.
Incorrect. Back up data prior to mass deleting.
B. Create a new list view for all records that need to be deleted.
Incorrect. Back up data prior to mass deleting.
C. Schedule a weekly data export and download the backup zip files.
Correct. Back up data prior to mass deleting.
D. Run and export a report to archive data before deletion.
Correct. Back up data prior to mass deleting.
The customer support team wants to use a different Page Layout when closing a Case.
Which method should the System Administrator use to fulfill this request?
A. Case Close Page Layout
B. Support Process
C. Field-Level Security
D. Record Type and Page Layout
A. Case Close Page Layout
Correct. When agents close a case, they see the close case page layout, where agents can enter information about the case resolution.
B. Support Process
Incorrect. When agents close a case, they see the close case page layout, where agents can enter information about the case resolution.
C. Field-Level Security
Incorrect. When agents close a case, they see the close case page layout, where agents can enter information about the case resolution.
D. Record Type and Page Layout
Incorrect. When agents close a case, they see the close case page layout, where agents can enter information about the case resolution.
What is the maximum number of components that can be added to a single Dashboard?
20
Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by support reps.
How should the System Administrator ensure the AEs can edit all the Contacts associated with their Accounts, no matter who owns the Contact?
A. Select the edit all associated contacts option for the AE Role in the Role Hierarchy.
B. Use the Mass Transfer Tool to transfer ownership of all Contacts to the AEs.
C. Create a read/write Sharing Rule to share all related Contacts with the Account owner.
D. Account owner privileges give the AE edit access to all related records by default.
A. Select the edit all associated contacts option for the AE Role in the Role Hierarchy.
Correct. The user may have inherited Read access from a subordinate in the role hierarchy. If the user who has access is on a different branch of the hierarchy from the account owner, check the sharing rules, account teams, and account territory.
B. Use the Mass Transfer Tool to transfer ownership of all Contacts to the AEs.
Incorrect. The user may have inherited Read access from a subordinate in the role hierarchy. If the user who has access is on a different branch of the hierarchy from the account owner, check the sharing rules, account teams, and account territory.
C. Create a read/write Sharing Rule to share all related Contacts with the Account owner.
Incorrect. The user may have inherited Read access from a subordinate in the role hierarchy. If the user who has access is on a different branch of the hierarchy from the account owner, check the sharing rules, account teams, and account territory.
D. Account owner privileges give the AE edit access to all related records by default.
Incorrect. The user may have inherited Read access from a subordinate in the role hierarchy. If the user who has access is on a different branch of the hierarchy from the account owner, check the sharing rules, account teams, and account territory.
An administrator at Ursa Major Solar is configuring password requirements for the company’s users.
Which three actions are administrators able to configure?
A. Set password complexity requirements.
B. Set prohibited password values.
C. Set maximum invalid login attempts.
D. Set the length of time before passwords expire.
E. Set requirement that passwords must be unique for each user.
A. Set password complexity requirements.
Correct. An admin can set password complexity requirements suuch as the types of character’s that must be used in a user’s password.
B. Set prohibited password values.
Incorrect. An admin can define requirements to be included in the password, but is unable to set prohibited password values.
C. Set maximum invalid login attempts.
Correct. An admin is able to set the maximum number of invalid login attempts before a user is locked out of their account.
D. Set the length of time before passwords expire.
Correct. The length of time until a user password expires and must be changed defaults to 90 days. An admin is also able to change this setting to an expiration date that’s earlier or later than the default experation date, or set it to never expire.
E. Set requirement that passwords must be unique for each user.
Incorrect. An admin is able to set the requirement that passwords must be unique from previous passwords used for each individual user, but not accross users.
Universal Containers has a renewals sales team that will use the Opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values.
What feature allows a System Administrator to maintain the same field for two different teams?
Record Types
Universal Containers uses a private data access model. Product managers and sales representatives are in different branches of the role hierarchy.
What should an Administrator do to ensure that product managers can report on opportunities in their product line?
Create a sharing rule based on criteria
Which type of field do administrators use when creating a junction object?
Mater-detail: a custom field that is used when creating a junction object. The junction object allows a many-to-many relationship.
What two valid assignee options should an administrator use to configure case assignment rules?
queue and user: these can both be assigned to a case
How can multiple Campaign records be associated with a single Opportunity?
campaign influence
An administrator at Ursa Major Solar is configuring a workflow rule.
What are two considerations for an administrator in this situation?
Rules can be evaluated when records are created or edited, and can happen immediately or be time based.
How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner’s last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?
Opportunity update reminders: allow managers to automatically send and schedule emails that include a report of the team’s open opportunities to direct reports. You can select the fields you want to include in the reminders such as last login date, or # not updated in the last 30 days.
Ursa Major Solar wants to ensure that unique data is always input into a specific field.
Which two field properties should the administrator configure?
Required and unique
Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned?
queue and user
Ursa Major Solar’s administrator needs to create a custom field to track a specific Tier 2 support user on a case record.
What is the appropriate data type to utilize when creating this custom field?
Lookup relationship: links two objects together. This is an optional relationship.
A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range.
What occurs as a result of this scenario?
The user will be unable to login
What should a System Administrator do to organize the fields available on a report?
Create a customer report type
