test questions

Question 1

A percentage of the money the salon takes in from sales may be offered to practitioners as a:

Answer 1

commission

Question 2

In general, cosmetologists are entitled to overtime pay if they work more than _____ hours per week.

Answer 2

40

Question 3

In a corporate structure, which department typically handles financial planning for employees?

Answer 3

human resources

Question 4

Job descriptions commonly include all of the following EXCEPT the:

Answer 4

employee’s projected compensation for the year

Question 5

Not paying back debt such as a car loan is called:

Answer 5

defaulting

Question 6

When selling salon products and services, you should:

Answer 6

never misrepresent your products or services

Question 7

A _____ is a document that outlines all the duties and responsibilities of a particular salon position.

Answer 7

job description

Question 8

When working in a salon, it is important that you:

Answer 8

be someone who can be counted on to tell the truth

Question 9

To be a good team player, you must:

Answer 9

be willing to help with whatever needs to be done in the salon

Question 10

Which of these is NOT one of the basic methods of compensation offered by salons?

Answer 10

tips only

Question 11

The best way to record your tips and additional income for tax purposes is to keep a _____ log.

Answer 11

daily

Question 12

In a service business, your career revolves around:

Answer 12

serving your clients

Question 13

Evaluations are commonly scheduled _____ days after hiring.

Answer 13

90

Question 14

Which of the following people does NOT get overtime pay for working more than 40 hours per week?

Answer 14

salon manager

Question 15

Scheduling clients for their next service appointment before they leave the salon is known as:

Answer 15

rebooking

Question 16

Which of the following is NOT a method of utilizing social media to promote your business?

Answer 16

Suggest that clients perform a search for your salon on Google.

Question 17

Ticket upgrading is also called:

Answer 17

upselling services

Question 18

Which of the following is NOT a recommended strategy for getting the conversation started on retailing products?

Answer 18

Be informed about the merits of using generic store brands.

Question 19

The act of recommending and selling products to your clients for at-home use is called:

Answer 19

retailing

Question 20

When working on a straight commission basis, commissions can range anywhere from _____ percent, depending on multiple factors.

Answer 20

25 to 60

Question 21

Tips are income in addition to your regular compensation and:

Answer 21

must be tracked and reported as income on income tax returns

Question 22

When you work at a salon:

Answer 22

you are expected to put the needs of the salon and its clients ahead of your own

Question 23

When you keep and follow a monthly budget, you do NOT:

Answer 23

significantly restrict your spending

Question 24

Which of the following is NOT a method of increasing how much money you have available to spend?

Answer 24

retailing less

Question 25

Good team players do NOT:

Answer 25

encourage conflict

Question 26

A _____ approach focuses emphatically on why a client should buy a product.

Answer 26

hard sell

Question 27

Which compensation method is generally best for a new salon professional?

Answer 27

salary only

Question 28

A valuable employee is one who intends to:

Answer 28

continue learning throughout his or her career

Question 29

Until you have at least _____ of servicing clients under your belt, you may not be able to make a living on straight commission compensation.

Answer 29

two years