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Telecommunicator I/II > Test Prep > Flashcards

Test Prep Flashcards

1
Q

Studies have found what percentage of calls that come into the emergency dispatch center are misdirected or refferrals?

A. 20 to 30 %
B. 5 to 10%
C. 40 to 50%
D. 55 to 60%

A

A. 20 to 30%

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2
Q

The language skill involving spoken words and other vocal sounds that carry information and stimulate meaning are-

A. listening
B. Non-verbal
C. verbal
D. grammar

A

C. verbal

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3
Q

When dealing with excited or hysterical callers, the tele-communicator should resist the temptation to tell the caller;

A. we are doing everything we can
B. the emergency address to reconfirm the information
C. units are enroute
D. the agency they work for

A

D. the agency they work for

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4
Q

What law in 1990 made the use of telecommunications device for the Deaf (TDD) devices mandatory for all public safety communications centers?

A. federal notifications act
B. Americans with disabilities Act
C. American public Safety Act
D. Federal Communications Act

A

B. Americans with Disabilities Act

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5
Q

What law requires silent emergency calls to be screened for use of text telephones or other devices used by the hearing impaired?

A. Occupational Safety and Health Administration (OSHA)
B. Equal Rights Amendment (ERA)
C. American Sigh Language Act (ASLA)
D. Americans with Disabilities Act (ADA)

A

D. ADA

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6
Q

Which is typically NOT classified as a high risk structure?

A. Hospital
B. School
C. Warehouse
D. Family residence

A

D. Family Residence

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7
Q

A feature of the basic 911 service that allows the telecommunicator to return a call after the caller has hung up is;

A. forced disconnect
B. Called party hold
C. Call Waiting
D. Ring Back

A

D. ringback

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8
Q

Often referred to as policy or procedures or rules for decision-making, they are better known as;

A. emergency / non-emergency response regulations
B. Standard operating prodecures
C. Staffing guides
D. Staffing guides

A

Staffing guides

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9
Q

The incident management system term division refers to what type of designation?

A. Functional
B. Time
C. logistic Branch
D. Geographic

A

D. Geographic

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10
Q

Who notifies other agencies and services to respond or to take other appropriate action when an incident occurs?

A. On- Scene commander
B. Telecommunicator
C. Senior Fire Officer
D. Station Commander

A

B. Telecommunicator

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11
Q

When must a telecommuncator relay additional information to responding units?

A. Upon Senior Fire Officer Request
B. When information is available
C. After mediation of the incident
D. Once units are on scene

A

B. When information is available

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12
Q

What type of switching network breaks message traffic into 48 bytes of information and a 5 byte header?

A. curcuit
B. Packet
C. Trunking
D. Cell

A

D. Cell

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13
Q

What type of routing system uses a Master Street Address Guide (MSAG) to show what emergency response agency responds to a particular address?

A. Automatic location address (ALI)
B. Automatic number identification (ANI)
C. Selective routing
D. Computerized

A

A. Automatic Location Information (ALI)

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14
Q

What type of switching system developed to ensure continuing communication in the event of damage by war or natural disaster and also breaks a digital information stream into segments?

A. Electronic Switching
B. Circuit Switching
C. Packet Switching
D. Trunk Switching

A

C. Packet Switching

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15
Q

What type of routing feature in an enhanced 911 service uses phone numbers for everyone in a given area built into a table that directs calls to the appropriate public safety answering point?

A. Automatic location information (ALI)
B. Automatic Number indentification (ANI)
C. Selective routing
D. Computer routing

A

B. Automatic number identification (ANI)

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16
Q

What type of switching circuit is used for either digital or analog information systems and dedicates a transmission path through switches and transmission links for a given call?

A. Circuit
B. Packet
C. Electronic
D. Cell

A

A. Circuit

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17
Q

What type of radio operating system is capable of transmitting in either direction but only one direction at a time?

A. full-duplex
B. Half-duplex
C. Simplex
D. Voting

A

B. Half-duplex

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18
Q

What type of routing system can have more than one primary public safety reporting point?

A. Automatic Location Information (ALI)
B. Computerized
C. Automatic Number identification (ANI)
D. Selective

A

D. Selective

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19
Q

What type of telephone reporting system provides information about a caller such as the address, telephone number, or other important information?

A. Computer aided dispatch
B. Enhanced Dispatch
C. Enhanced 911 dispatch
D. 911 dispatch

A

C. Enhanced 911 dispatch

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20
Q

The unit that detects the flow of water in a sprinkler or standpipe system is a:

A. Clapper valve
B. Sprinkler head
C. Motion detector
D. Water flow detector

A

D. waterflow detector

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21
Q

The device that detects the change in temperature is a:

A. Carbon monoxide detector
B. Thermal sensitive device
C. Smoke detector
D. Flame detector

A

B. Thermal sensitive device

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22
Q

What device detects the visible light given off by a fire?

A. Smoke detector
B. Carbon monoxide detector
C. Flame detector
D. Thermal sensitive device

A

C. Flame detector

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23
Q

There are two types of 911 services:

A. rural and urban
B. digital and audio
C. basic and enhanced
D. digital and enhanced

A

C. Basic and Enhanced

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24
Q

The person who is ultimately responsible for all incident activities, including the strategic plan is the:

A. operations chief
B. division chief
C. incident commander
D. sector command

A

C. incident commander

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25
Q

The primary purpose of this vehicle is to place personnel and/or water streams in elevated positions:

A. Aircraft rescue fire-fighting apparatus
B. Engine
C. Aerial Apparatus
D. Tender

A

C. Aerial Apparatus

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26
Q

What type of apparatus combines the capabilities of an engine and a truck in that it has a pump, water tank, aerial device, hose, and ground ladders?

A. Quint
B. Tandem
C. Dual
D. Double

A

A. Quint

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27
Q

The requirements for location and layout of public safety telecommunication facilities are located in?

A. NFPA 1981
B. NFPA 1221
C. NFPA 1500
D. NFPA 414

A

B. 1221

28
Q

The event that begins the process of what will become the incident is the?

A. incipient phase
B. discovery phase
C. dispatch phase
D. notification phase

A

A. incipient phase

29
Q

When an agency calls on neighboring towns or agencies to send personnel and equipment to help handle an incident they are using?

A. automatic aid
B. mutual aid
C. privatized resource assistance
D. local purchase agreement

A

B. mutual aid

30
Q

NFPA Standard 1221 establishes a time for the alerting resources or dispatch phase. The time is within how many seconds of completion of the data-gathering phase?

A. 15 seconds
B. 90 seconds
C. 60 seconds
D. 30 seconds

A

C. 60 seconds

31
Q

The insurance Services office (ISO) requires how many methods of alarm transmission for the Fire Service?

A. 4
B. 2
C. 3
D. 1

A

B. 2

32
Q

Multiple agencies / jurisdictions that recieve simulataneous notifications of emergencies and have an agreement to respond, is an example of;

A. automatic aid
B. mutual aid
C. benchmarks
D. logistics

A

A. automatic aid

33
Q

The four principle method of communication are:

A. reading, speaking, listening, and analyzing
B. reading, writing, listening, and analyzing w
C. reading, writing, speaking and analyzing
D. reading, writing, speaking and listening

A

D. reading, writing, speaking and listening

34
Q

The first contact you make with emergency services is typically with a:

A. telecommunicator
B. firefighter
C. assistant chief
D. engine company officer

A

A. telecommunicator

35
Q

Every phone call answered by a telecommunicator should be treated as:

A. and emergency
B. a citizen request for info.
C. an administrative call
D. routine

A

A. an emergency

36
Q

Which is an example of a nonverbal communication protocol that may be used by a individual with a hearing or speech impairment?

A. American Society Linguists (ASL)
B. American Sign Language (ASL)
C. American with disabilities Act (ADA)
D. American Sign Telecommunication (AST)

A

B. American Sign Language (ASL)

37
Q

The predetermined response for structure fires is generally proportioned to the size of the structure and all the following EXCEPT;

A. number of people threatened
B. obstacles to fire fighting operations
C. availability of fire fighting units
D. time of day and week

A

D. time of day and week

38
Q

A feature of the basic 911 service that allows a telecommunicator to maintain access to a caller’s phone line is;

A. called party hold
B. forced disconnect
C. call waiting
d. ringback

A

A. called party hold

39
Q

The type of map showing elevation differences is a;

A. navigation map
B. road map
C. grid map
D. topographical map

A

D. topographical map

40
Q

The methodology of predetermining a response plan that says that the incident dictates the resources to be used on the incident is the:

A. city weather plan
B. incident based plan
C. fire information
D. geographically based assignment plan.

A

B. incident based plan

41
Q

What type of radio communication device allows low power radios such as handheld portables to talk over longer distances or larger coverage areas?

A. Duplexers
B. Transmitters
C. Repeater
D. Receivers

A

C. Repeaters

42
Q

The two-way radio frequencies in the 150 mHz to 176 mHz range are;

A. ultra low frequency
B. low band
C. ultra high frequency
D. high band

A

D. high band

43
Q

The greatest improvement in emergency communication has been made by the;

A. satellite
B. radio
C. Computer
D. fax

A

B. radio

44
Q

The communication center receives notification of incidents by;

A. radio, telephone, and email
B. alarm systems, radio, and telephone
C. alarm systems, email and telephone
D. alarm systems, radio, and email

A

B. alarm system, radio and telephone

45
Q

The remote station alarm transmits alarm, supervisory and trouble signals to;

A. the protected premises
B. the protected premises and remote location
C. a remote location
D. the protected premises and communicator panel

A

C. a remote location

46
Q

The alarm that goes from the protected premises to the local fire department is a;

A. central station monitor
B. local alert system
C. remote station annunciator
D. direct connect alarm

A

D. direct connect alarm

47
Q

Engine driven generators used for backup power supply must be capable of providing emergency power to telecommunication facilities for how many hours?

A. 16
B. 8
C. 24
D. 32

A

C. 24

48
Q

NFPA Standard 1221. Standard for the installation, maintenance, and use of Emergency Services Communications Systems, classifies Computer aided dispatch (CAD) systems into how many classes?

A. 3
B. 4
C. 5
D. 6

A

A. 3

49
Q

Which response priority level is for incidents with an immediate threat to life safety?

A. priority 2
B. priority 4
C. priority 3
D. priority 1

A

D. priority 1

50
Q

NFPA standard 1221 establishes a time for the alerting resources or dispatch phase. The time is within how many seconds of completion of the data-gathering phase?

A. 60 seconds
B. 30 seconds
C. 90 seconds
D. 15 seconds

A

A. 60 seconds

51
Q

The insurance Services Office (ISO) requires how many methods of alarm transmission for the fire service?

A. 1
B. 4
C. 3
D. 2

A

D. 2

52
Q

The four general categories of physical requirments for telecommunicators are;

A. hearing, sight, manual, dexterity and speech
B. sight, manual dexterity, speech and computer skills
C. hearing, manual dexterity, speech and feelings
D. hearing, sight, speech, and touch

A

A. hearing, sight, manual dexterity and speech

53
Q

All of the following should be obtained from an emergency caller EXCEPT;

A. type and nature of incident
B. caller’s phone number
C. location address
D. caller’s work address

A

D. caller’s work address

54
Q

This phase begins when the event has been detected and reported to the proper agency;

A. incipient
B. discovery
C. dispatch
D. notification and data gathering

A

D. notification and data gathreing

55
Q

The most common factor public safety agencies use to determine a predetermined response plan is;

A. geographically based
B. incident based
C. weather based
D. assignment based

A

A. geographically based

56
Q

One way to reduce the amount of voice traffic on radio frequencies and to offer secure or private communications between field units is to;

A. secure networks
B. mobile data communications systems
C. paging systems
D. tone-coded squelch systems

A

B. mobile data communications systems

57
Q

What type of squelch is used to eliminate noise or static when agencies are using adjacent frequencies?

A. Analog
B. Digital
C. Sequential
D. Tone-coded

A

D. Tone-coded

58
Q

What type of radio operating system uses only one frequency for transmitting and recieving?

A. simplex
B. half-duplex
C. voting
D. Full-duplex

A

A. simplex

59
Q

A system that uses multiple frequencies and the users share a common identification rather than a common frequency is known as;

A. cell
B. packet
C. trunking
D. automatic

A

C. trunking

60
Q

The two-way radio frequencies in the 30 mhz to 76 mhz range are;

A. low band
B. high band
C. ultra low band
D. ultra high freguency

A

A. low band

61
Q

What alarm goes from the protected premises to an alarm company?

A. proprietary system
B. direct alarm
C. supplementary system
D. central station monitor

A

D. central station monitor

62
Q

The alarm that goes from the protected premises to the local fire department is a.

A. direct connect alarm
B. central station monitor
C. local alert system
D. remote station annunciator

A

A. direct connect alarm

63
Q

The function of directing, ordering, and controlling resources by virtue of explicit legal agency or delegated authority is the definition of;

A. command
B. planning
C. leadership
D. management

A

A. command

64
Q

A person in charge of all fire department personnel and apparatus assigned to a specific station is the;

A. division district / battalion chief
B. command fire chief
C. company officer
D. station commander

A

D. station commander

65
Q

What type of alphabet is used to clarify letters or the spelling of a word?

A. brevitic
B. phonetic
C. clear text
D. military

A

B. phonetic

66
Q

NFPA standard 1061 recommends public safety dispatches have all of the following skills EXCEPT;

A. Hazmat
B. Personal Stress Management
C. Interpersonal relations
D. Map Reading

A

A. Hazmat

Telecommunicator I/II (1 decks)

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