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CVPM Practice > Test Prep > Flashcards

Test Prep Flashcards

1
Q 
A veterinary hospital that is earning profit and operating as a separate legal entity and in which ownership is divided into shares of legal stock is known as what? 
A) Corporation 
B) Proprietorship 
C) Partnership 
D) A publicly traded company
A

A

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2
Q 
If a veterinary hospital’s revenue was $45,000, expenses were $37,500, and dividends were $10,000, the amount of net income or net loss would be of the following? 
A) $2,500 net loss 
B) $8,500 net loss 
C) $7,500 net income 
D) $8,500 net income
A

C- Dividends do not affect the amount of net income or net loss

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3
Q

Dr. Howell is opening his fist veterinary practice. In order to ensure that he follows all current laws and statutes relating to the operation and regulation of his practice, where should Dr. Howell look to find his local practice acts?

A)Licensing board
B)Health department
C)USDA
D)American Veterinary Medical Association

A

A) Licensing board

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4
Q

The process of establishing a cost effective pay structure within an organization is called what?

A)Elective salary structure
B)Wage and salary charting
C)Pay scale
D)Compensation administration

A

D- The process of establishing a cost effective pay structure within an organization is called compensation administration.

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5
Q

What are the main two ways that periodic medical record audits and peer reviews benefit a Veterinary practice?

A

Legal compliance and increase profitability

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6
Q

The acronym “PONK” stands for pet owner, no kids and is an example of which of the following?

A

Segment profile

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7
Q

The ability of a leader to influence their followers is based on which of the following?

A

Integrity

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8
Q

Under which law do most cases that involve Veterinary professional liability originate from?

A

Law of Malpractice

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9
Q

The framework that all managers perform within is made up of what five management functions?

A

Planning, organizing, leading, controlling, achieving

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10
Q

Which of the following choices would be information that is included in the “Subjective” section of the progress notes?

A)Information that is based on fact, not opinion
B)The sum of all information, whether based on opinion or fact
C)Information related to owner observations, more opinion than fact
D)Information relating to the differential diagnosis and tentative prognosis

A

C) Information related to owner observations, more opinion than fact

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11
Q

What veterinary regulatory agency addresses the issue of advertising and requires compliance with the “Principles of Veterinary Medical Ethics”?

A

American Veterinary Medical Association (AVMA)

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12
Q

Marketing that focuses on existing clientele, aiming to strengthen their bond with the practice and increase their demand for veterinary service is known as what?

A

Internal marketing

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13
Q

With regards to the human-companion animal bond, the American Veterinary Medical Association (AVMA) officially recognizes which of the following?

A)That the human companion animal bond has no significant relevance to veterinary medicine
B)It fulfills only human needs in the form of physiological comfort
C)The existence of the human-animal bond and its importance to client and community health
D)That the human companion animal bond has only existed a short time

A

C - The existence of the human-animal bond and its importance to client and community health

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14
Q

What system of the Food and Drug Administration has inadvertently promoted the off-label use of drugs, by making the cost of producing a drug so high that it is impractical for drug companies to introduce new drugs for species of animals with small numbers?

A

NADA

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15
Q

When considering the mandatory standards of the American Animal Hospital Association (AAHA), relating to patient care, patients are given an examination appropriate to the presenting complaints and clinical situation. This is defined as which of the following?

A)Auscultation of the heart and lungs, and a thorough physical examination prior to any anesthetic procedure or any new presenting complaints
B)A complete history, a thorough examination, serum chemistry assays, and a urinalysis prior to any anesthetic procedure or any new presenting complaints
C)A complete history and a thorough physical exam of all major organ systems, prior to any anesthetic procedure or any new presenting complaints
D)A thorough physical exam of all major organ systems, serum chemistry assays, a urinalysis and a heartworm test, prior to any anesthetic procedure or any new presenting complaints

A

C- A complete history and a thorough physical exam of major organ systems, prior to any anesthetic procedure or any new presenting complaints.

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16
Q

All of the following are a minimum published standard, as established by the American Animal Hospital Association, in regards to animal housing EXCEPT for which one?

A)Patients are walked frequently enough to avoid elimination in their cage.
B)Bedding is provided and is appropriate to the condition of the patient as well as relative to their size and weight.
C)Patients should have adequate food and water available at all times
D)Patients in the practice for medical care are segregated from those requiring other services such as boarding, grooming, or socialization.

A

C- All of the above are a minimum published standard, as established by the American Animal Hospital Association, in regards to animal housing EXCEPT for “Patients should have adequate food and water available at all times”. Since a veterinary hospital deals with surgery and medical conditions, food and water should be provided at the discretion of the veterinarian.

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17
Q

What is the conceptual purpose of a website for a veterinary hospital?

A) A financial tool
B) A marketing tool
C) An informational tool
D) A technical tool

A

B-The purpose and function of a website for a veterinary hospital is to be a marketing tool. Website design and the information contained in it are a means of marketing a veterinary practice.

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18
Q

Which of the following is NOT one of the norms for assessing ethical behavior?

1) Caring
2) Rights
3) Compassion
4) Justice

A

C-Compassion is NOT one of the norms for assessing ethical behavior. The norms are caring, rights, and justice.

19
Q

Karen, the practice manager, oversees all aspects of ABC Animal Hospital. Karen is viewed as being a dreamer; she does not understand all aspects of the veterinary business, but always completes her job. Employees tend to be rude to Karen in their dealing with her. Under the Contingency Leadership Theory, what type of leadership style does Karen have?

A) Situational
B) Task oriented
C) Motivational
D) Relationship oriented

A

B- Under the Contingency Leadership Theory, Karen has a task oriented leadership style. Task oriented leaders focus on getting the task completed, rather than the people involved in completing the task.

20
Q

Under the Model Infection Control Plan for Veterinary Practices, what protective action should be taken during the intake of animals?

A) Avoid bringing aggressive or potentially infectious animals in through the reception area
B) Wear appropriate protective outerwear, and wash hands before and after examination of individual animals or animal groups
C) If an animal is suspected of having a notifiable infectious or a foreign animal disease, consult with the State Veterinarian
D) Wear gloves and facial protection

A

A- Under the Model Infection Control Plan for Veterinary Practices, avoiding bringing aggressive or potentially infectious animals in through the reception area is a protective action. If they must come through the main entrance, if possible, carry the animal or place it on a gurney so that it can be taken directly into a designated examination room.

21
Q

The Veterinary Hospital Manager’s Association classifies job descriptions based on duties and responsibilities in the hospital. Although there are many crossovers, what is the primary difference between an office manager and a practice manager?

A) Office managers primarily deal with the front desk, while the scope of practice managers is hospital wide
B) Office managers are responsible for seeing that administrative policies are met and a practice manager is charged with the responsibility of managing the business activities
C) Office managers are supervisors, while practice managers are managers
D) Office managers do not have a degree, while a practice manager does

A

Answer: B- Although there are many crossovers, the primary difference is that office managers are responsible for seeing that administrative policies are met and a practice manager is charged with the responsibility of managing the business activities. In general, office managers perform many tasks relating to human resources and public relations, while practice managers perform more tasks related to organizational function, law, and ethics.

22
Q

The ancillary services expense account (from the American Animal Hospital Association’s chart of accounts) details expenses that occur from which of the following activities?

A) Office visits
B) Surgery
C) Vaccinations
D) Boarding

A

D- The ancillary services expense account (from the American Animal Hospital Association’s chart of accounts) details expenses that occur from boarding. Food, grooming, and retail products also fall into this category.

23
Q

What is the professional association for equine veterinarians, with a mission to improve the health and welfare of horses and further professional development, called?

A) Society for Theriogenology
B) American Horse Show Association
C) American Association of Equine Practitioners
D) Society for Equine Practitioners

A

C-The professional association for equine veterinarians, with a mission to improve the health and welfare of horses and further professional development, is called the American Association of Equine Practitioners (AAEP).

24
Q

An effective veterinary appointment schedule should accomplish which of the following two goals?

A) Be filled to capacity and no time overlap
B) Keep the veterinarians as busy as possible and eliminate technical staff down time
C) Eliminate client wait time and maximize efficiency of staff
D) Client convenience and slots filled according to staffing availability

A

Answer: C- An effective veterinary appointment schedule should accomplish two goals: eliminate client wait time and maximize efficiency of staff. Because appointment schedules are arranged on blocks of time, the minimum time slots for availability should be between 10 - 20 minutes, depending on the procedure to be performed.

25
Q

Animal Medical Center in Los Angeles, California has purchased a new Idexx DR radiograph system at a price of $100,000. They traded in an older digital system that had a book value of $25,000. Assuming that the trade in allowance was $30,000 and that they paid $70,000 cash, what is the cost of this new digital system for the purpose of financial reporting?

A

Answer: B-The cost of this new digital system for the purpose of financial reporting is $95,000.The rule of accounting for an exchange of similar assets in which the trade in value exceeds the book value of the old asset requires that the cost of the new asset be determined by adding the amount of cash given ($75,000) to the book value of the old asset ($25,000) for a total value of $95,000.

26
Q

When making decisions, managers often rely on judgment shortcuts in order to assimilate information. These judgement shortcuts are called what?

A

Heuristics

27
Q

Managers that exhibit an analytical style of decision making, have a greater tolerance for what?

A

Ambiguity

28
Q

The views of ethics in business decision making which considers only the potential outcomes or consequences is called what?

A

Utilitarian view

29
Q

Maslow’s hierarchy of needs theory states that a person is motivated when needs are

A

Essentially unfulfilled

30
Q

Physiology deficiency that makes certain outcomes seem more favorable than others is called a what?

A

Need

31
Q

What is Marstins DISC model for behavioral profiling?

A

D- dominance
I- influence or Inducement
S- steadiness
Compliance

32
Q

Employees taught individual perceptions

A

Situational perceptions

33
Q

What are signs and behaviors of someone that is or may commit fraud in your practice

A
34
Q

What is an Unjust Enrichment?

A
35
Q

How should you initially handle angry clients?

A
36
Q

Owner brings dog in a dog with diarrhea and lethargy. Declines further diagnostics and accepts medications with instructions to come back for a follow up. 3 days later the owner comes in and said that when dog died and wants her medications refunded. What should you do?

A) refund medication
B) express empathy and let the owner know that state regulations don’t allow refunding of medication
C) inform the owner that state regulations don’t allow the return of medication

A
37
Q

Client lets us know that she took her a dog to a specialist and he said that how our associate veterinarian handled this dogs case was negligent and the owner demands a refund of services. How would you hand this client?

A) Let the client know you will investigate the matter and get back to her within a few days

B) Refund her the amount she paid

A
38
Q

When should an overdue account be sent to collections?

A) 30 days
B) 60 days
C) 90 days
D) 180 days

A

C) 90 days

39
Q

If an employee leaves a practice, how long can they maintain self pay insurance coverage under COBRA?

A

18 months

40
Q

Age Discrimination Act applies to businesses that have how many employees?

A

20 employees

41
Q

Title VII of the Civil Rights Act, as amended, protects employees and job applicants from employment discrimination based on what?

A

race, color, religion, sex and national origin.

42
Q

A high turnover rate is usually indicative of what?

A) poor hiring/training
B) wages
C)

A
43
Q

What would an owner look at to when considering a new large purchase for the practice?
A) KPI
B) Flash Budget

A
44
Q

Employee manual vs Safety manual

A

CVPM Practice (6 decks)

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