Test One

Question 1

Recommendation to complicate organizational thinking

Answer 1

Stretch our understanding of the five critical features

Question 2

Five critical Features of Organization

Answer 2

1.)Social Collectivity
2.)Goals
3.)Coordination
4.)Structure
5.)Embedding in other organizations

Question 3

Transmission Model

Answer 3

Communication is moving information from sources to receivers

Question 4

Constitutive Model

Answer 4

Communication is a process that produces and reproduces shared meaning

Question 5

7 approaches to communication

Answer 5

Rhetorical- Strategies of leaders

Semiotic- Corporate Symbolism

Phenomenological- conflict resolution

Cybernetic- Best ways to telecommunication

Sociopsychological- Influence of styles for improvement

Sociocultural- Interesting cultures

Critical- Sexual Harassment programs

Question 6

Three Aspects of Machine

Answer 6

• Specialization
  Everything has a specific function

-Standardization
Similar to other parts therefore can be replaced

-Predicable
Rules that govern operation

Question 7

Classical Management Theory five elements

Answer 7

-Planning
-Organizing
-Command
-Coordination
-Control

Question 8

Organizational Power

Answer 8

-Centralization
Organizations are most effective when central management has decision making control

-Authority & Responsibility
Responsibility must accompany Authority in equal measure

-Discipline
Members should be Obedient

Question 9

Organizational Attitude

Answer 9

-Interests
Organizations are only effective when interests of the whole are more important individual interests

-Initiative
Managers should direct employees in the best interests of organization

-Esprit de corps
There should be on dimension in the organizational Ranks

Question 10

Organizational Reward

Answer 10

-Remuneration of personal
Employees should be rewarded with appropriate salary and benefits

-Equity
Employees should be treated equally

-Tenure stability
-Organization should guarantee sufficient time on the job to reach maximum performance

Question 11

6 facets of Weber’s Bureaucracy Theory

Answer 11

• clearly defined hierarchy
  -division of labor
  -Centralization
  -Closed Systems
  -Importance of Rules
  -Functioning of Authority

Question 12

Types Authority

Answer 12

-Traditional Authority
based on long standing beliefs

-Charismatic Authority
Based on the individuals personality

-Rational-Legal Authority
Based on expertise and application of rules

Question 13

Taylor’s Scientific Management Theory

Answer 13

-There is a best way to do every job
-Proper selection of workers

-Importance of Training Workers

-Inherent Difference between management and workers

Question 14

McGregot’s Theory X

Answer 14

1.) Average people are indolent
2.)People lack ambition and prefers to be led
3.)Self-centered and indifferent to organizational needs
4.)Resistant to Change
5.)Gullible and not smart

Question 15

McGregot’s Theory Y

Answer 15

1.) Work is natural
2.) Man can have self control and direction
3.) Achievements are associated with objectives
4.)People learn how to accept and seek responsibility
5.) Wide spread of creativity in populations
6.) Humans are only partially utilized

Question 16

Blake & Mouton’s Leadership Grid

Answer 16

• Organizations range from having high to low concern for production and people

Question 17

Likert’s System Theory

Answer 17

-Compares different values of management style like stage 4 where decision making is performed by every member and goals are set in groups

Question 18

System Components

Answer 18

1.) Hierarchal Ordering
systems are arranged in highly complex ways

2.)Interdependence
One component operation relies on another

3.)Permeability
Allows info to travel in and out of the system

Question 19

Input-Throughput-Output Processes

Answer 19

1.) Exchange process
exchange between environment and system

2.)Feedback process
control is maintained with feedback

Question 20

System Properties

Answer 20

1.) Holism
a system is more than the sum of its components

2.)Equifinality
Can reach points by taking different paths

3.)Negative Entropy
Closed systems have the tendency to run down

4.)Requisite Variety
Internal workings must be as complex as the environment in which it is in

Question 21

Weick’s Theory of Organizing

Answer 21

-Information Environment
Organizations exist in an environment and members of the environment will have different interpolations of messages

-Equivocality
Unpredictability that is possible in information environment

-Assembly Rules and Communication Cycles
Procedures and create cycles to react to ideas

-Retention
reusing rules and keeping employees

Question 22

Deal & Kennedy’s Strong Cultures

Answer 22

1.) Values and Beliefs
2.) Hero’s
3.) Rites and Rituals
4.) Cultural Network

Question 23

assimilation

Answer 23

Ongoing behavioral and cognitive processes by which individual join become integrated and exit organizations

Question 24

What is socialization

Answer 24

Formal or informal way that individuals learn about requirements of the job

Question 25

Phases of Socialization

Answer 25

1.)Anticipatory
Occurs before entry where the individual is learning about occupation, work, and the organization

2.)Encounter
Where individual is adapting into new organization

3.)Metamorphosis
Transition from outsider to insider

Question 26

individualization

Answer 26

When a new routine is formed

Question 27

7 ways newcomers seek information

Answer 27

-Overt Questions
-Indirect questions
-Third Parties
-Testing limits
-Disginishing conversations
-Observing
-Surveillance

Question 28

Leader-Member Exchange Theory

Answer 28

1.)Role Taking
Seeing unique talents in individuals

2.)Role Making
Supervisor gives a role and the employee takes the role

3.)Role Routinization
Processes and procedures are understood both by supervisor and employee