Test I Am Sam & Professional Comm. Flashcards

1
Q

Forms of communications

A

Verbal
Non verbal
Written

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2
Q

Reflective appraisal

A

What others have said about us & their reaction to us

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3
Q

Self concept

A

Is what you think of you/ is how you see yourself

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4
Q

Self esteem

A

Appreciating self worth & importance, being accountable for your own behaviour & acting responsibly towards others

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5
Q

Maslow’s theory

A

Physiological needs- bodily needs such as needs for food, clothing, shelter & sleep

Safety need- physical safety & to a feeling of being safe from both physical & emotional injury

Social needs- love & belonging needs, persons interaction with others

Esteem needs- individuals demands to be seen as a person of worth by others & by him or herself

Self- actualization- needs are the highest level of needs, including the needs for self-fulfillment & personal development

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6
Q

What drives you

A
Achievement 
Power 
Affiliation 
Recognition 
Order
Thrill seeking
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7
Q

Communication barriers

A
  • Language or cultural differences
  • Age & life experiences
  • poor communication skills
  • sensory impairment
  • cognitive impairment
  • giving an opinion
  • emotions
  • interpretations
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8
Q

Factors that influence communication

A

Environment- people tend to communicate better in a comfortable environment

Perceptions- personal view of the receiver

Emotions- are a persons subjective feelings about events

Values- are standards that influence behaviour

Development- involves adapting to their needs

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9
Q

Motive

A

Inner drive that moves a person to do something this is usually based on a need or desire to attain a goal

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10
Q

Goals

A

Event or circumstance object or condition a person strives to attain

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11
Q

Perception

A

Personal view of the receiver

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12
Q

Values

A

They are what is considered important in life

Are standards that influence behaviour

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13
Q

Connotative

A

The meaning of a word developed by the sender or receiver based on emotion

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14
Q

Denotation

A

The meaning of a word as described in a dictionary

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15
Q

3 basic forms of written consent

A

Verbal
Non verbal
Written

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16
Q

4 fundamentals of communication

A

The sender
The receiver
The message
Feedback

17
Q

Nonverbal communication

A

The use of body language to transfer ideas or thoughts

18
Q

Define communication

A

The exchange of message & information

Involves two ppl

19
Q

Nonverbal behaviours that contribute to communication

A
Personal appearance 
Posture appearance
Facial expression 
Eye contact 
Gestures
Sounds
Territory & space
Touch 
Voice tone
20
Q

Factors that influence communication

A
Environmental 
Gender
Emotions- feeling about an event 
Values 
Development 
Age
21
Q

Motive & goals both require what

A

Self discipline

22
Q

4 techniques for self motivation

A
  • Get feedback on your performance
  • set goals
  • attempt to find self
  • raise level of self expectation