Test For First Comp.

Question 1

A researcher should consider an author’s expertise by _______

Answer 1

A. Evaluating the author’s level of credibility

Question 2

What type of information concerning policies and procedures do employees often extract from an internal business report?

Answer 2

D. New personnel regulations

Question 3

Employees should _______ to understand and follow the manager’s instructions about operating office equipment

Answer 3

C. Ask appropriate questions

Question 4

In all business occupations, it’s important for workers to have an effective use of _________

Answer 4

C. Correct grammar

Question 5

Frowning, clenched fist = _________

Answer 5

C. Anger

Question 6

If a customer is asking an employee a question regarding about pricing, the employee says _________

Answer 6

B. If you can wait a moment, I’ll check the price for you

Question 7

What is an important consideration when giving employees verbal directions for completing a task?

Answer 7

C. Employees process information differently

Question 8

What does a group’s leader do

Answer 8

C. Puts the group on a certain course

Question 9

Effective note taking involves the summarizing key concepts in ways that _________

Answer 9

D. Are meaningful to the note taker

Question 10

_________ is a graphic aid that uses text to depict a sequence of events or the order of a process

Answer 10

B. Flowchart

Question 11

Business people need to use the correct words in written communication in order to make sure that the _________ with the message

Answer 11

B. Understands

Question 12

Why is it important to use the appropriate writing style when developing research reports?

Answer 12

B. Enhances the writer’s credibility

Question 13

Before setting a professional email message to a business associate a business person should _________

Answer 13

A. Proofread the message for spelling and grammatical errors

Question 14

How should the information be presented when writing informational messages?

Answer 14

D. In the order of importance

Question 15

_________ is an example of informal workplace communications

Answer 15

A. Two coworkers share their opinions about a New York project during a coffee break

Question 16

When participating in staff meeting in business employees should be prepared to _________

Answer 16

B. Join in the discussion

Question 17

Many businesses established guidelines to direct the interactions of employees with customers for the purpose of _________

Answer 17

A. Promoting good customer relations

Question 18

Businesses whose employees demonstrate a good customer service mindset often benefit from _________

Answer 18

B. Reduced complaints.

Question 19

Which of the following is the first action an employee should take if he/she does not know the answer to a customer’s inquiry?

Answer 19

D. Ask a coworker or supervisor

Question 20

Tom works for a large investment company and is meeting with a wealthy entrepreneur from Argentina in a few weeks. Tom admits that he does not know much about Argentina’s culture and customs. If you want to Tom’s coworker what would be the most appropriate advice you could give him?

Answer 20

A. Learn about Argentina’s culture from reputable sources and adapt his communication style so that he doesn’t do something that will offend the client

Question 21

Quantex. The partners would like to expand business but limit the amount of money they could personally lose if the business were to fail. They should consider a ________

Answer 21

B. Corporation

Question 22

What type of customer may be haughty or overbearing to an employee?

Answer 22

D. Domineering/Superior

Question 23

What is the first step employees should take in handling customer complaints?

Answer 23

D. Listen to the customer

Question 24

Goods and services that are purchased by producers for resale, to make other good the services, and/or to use in operating a business known as _______ goods and services

Answer 24

B. Industrial

Question 25

Why are resources considered limited?

Answer 25

A. There are not enough available so that everyone can have as much of them as they desired

Question 26

A seller's market is characterized by _______

Answer 26

B. High demand

Question 27

Local businesses sponsoring a program to combat drug abuse in the local schools. This is an example of a business that is _______

Answer 27

C. Contributing to public interests

Question 28

Those who are in favor of socialism believe that an important advantage of a socialist command economy is _______

Answer 28

B. Benefit programs

Question 29

_______ is a technique that many businesses use to reward employees whose efficient work habits save money and increase profits

Answer 29

D. Bonuses

Question 30

Company A and Company B are both attempting to sell similar products to the same target market company A and company B are engaged in

Answer 30

B. Competition

Question 31

_______ is not a way that government provides protection to business property

Answer 31

A. Providing insurance

Question 32

A factor that can increase productivity is _______

Answer 32

A. Education

Question 33

Demetris decided it was time to stop feeling sorry for him. He decided to imagine himself as having several desirable traits. Demetris is practicing which technique

Answer 33

B. Visualizing

Question 34

A business deciding to hire an older man rather than a young woman for a sales position even though both have similar qualifications might be an example of _______

Answer 34

B. Discrimination

Question 35

Assessing personal strengths and weaknesses is an _______ process

Answer 35

B. Ongoing

Question 36

The term which refers to your ability to guide or direct actions of others is

Answer 36

D. Leadership

Question 37

And enthusiastic outlook can improve your ability to_______ everyday problems

Answer 37

C. Cope with

Question 38

_______ is a true statement regarding initiative

Answer 38

B. Increased initiative usually brings increase job responsibility

Question 39

Employees who never discuss confidential or personal business information with other employees are demonstrating their

Answer 39

B. Honesty and integrity

Question 40

A manager who tells an employee "Your understanding of our policies and of former consumers' needs is quite commendable" is an example of

Answer 40

D. Positive feedback

Question 41

Persons who try to adapt their behavior effectively to a new set of circumstances I'm trying to _______

Answer 41

C. Adjust to change

Question 42

When listening carefully to another person it is important to _______

Answer 42

D. Take note of both the person's word and body lately

Question 43

One of the characteristics of a effective communication is consciousness. A concise statement is one that________

Answer 43

A. Presents only relevant information

Question 44

It is important to use the right body language when you are being assertive because body language_______

Answer 44

B. Reinforces your message

Question 45

Our society has become more complex over time. This has promoted businesses to use teams in order to obtain more _______

Answer 45

B. Information

Question 46

You're starting to animal shelter in your town. Which of the following should you do to determine the necessary resources of your vision

Answer 46

D. Determine how much money you have and how much money you will need

Question 47

Juan wants to be the top sales person in his company this year. What standard has he set for success?

Answer 47

A. Outperforming others

Question 48

When it leading change, it is important to realize that there will be some type of _______

Answer 48

A. Resistance

Question 49

_______ is a true statement about dealing with coworkers

Answer 49

D. Getting acquainted with coworkers help you treat them fairly

Question 50

Being enthusiastic about your job is an example of what type of behavior that build positive working relationships?

Answer 50

C. Having a good attitude