Test For First Comp. Flashcards
A researcher should consider an author’s expertise by _______
A. Evaluating the author’s level of credibility
What type of information concerning policies and procedures do employees often extract from an internal business report?
D. New personnel regulations
Employees should _______ to understand and follow the manager’s instructions about operating office equipment
C. Ask appropriate questions
In all business occupations, it’s important for workers to have an effective use of _________
C. Correct grammar
Frowning, clenched fist = _________
C. Anger
If a customer is asking an employee a question regarding about pricing, the employee says _________
B. If you can wait a moment, I’ll check the price for you
What is an important consideration when giving employees verbal directions for completing a task?
C. Employees process information differently
What does a group’s leader do
C. Puts the group on a certain course
Effective note taking involves the summarizing key concepts in ways that _________
D. Are meaningful to the note taker
_________ is a graphic aid that uses text to depict a sequence of events or the order of a process
B. Flowchart
Business people need to use the correct words in written communication in order to make sure that the _________ with the message
B. Understands
Why is it important to use the appropriate writing style when developing research reports?
B. Enhances the writer’s credibility
Before setting a professional email message to a business associate a business person should _________
A. Proofread the message for spelling and grammatical errors
How should the information be presented when writing informational messages?
D. In the order of importance
_________ is an example of informal workplace communications
A. Two coworkers share their opinions about a New York project during a coffee break
When participating in staff meeting in business employees should be prepared to _________
B. Join in the discussion
Many businesses established guidelines to direct the interactions of employees with customers for the purpose of _________
A. Promoting good customer relations
Businesses whose employees demonstrate a good customer service mindset often benefit from _________
B. Reduced complaints.
Which of the following is the first action an employee should take if he/she does not know the answer to a customer’s inquiry?
D. Ask a coworker or supervisor
Tom works for a large investment company and is meeting with a wealthy entrepreneur from Argentina in a few weeks. Tom admits that he does not know much about Argentina’s culture and customs. If you want to Tom’s coworker what would be the most appropriate advice you could give him?
A. Learn about Argentina’s culture from reputable sources and adapt his communication style so that he doesn’t do something that will offend the client
Quantex. The partners would like to expand business but limit the amount of money they could personally lose if the business were to fail. They should consider a ________
B. Corporation
What type of customer may be haughty or overbearing to an employee?
D. Domineering/Superior
What is the first step employees should take in handling customer complaints?
D. Listen to the customer
Goods and services that are purchased by producers for resale, to make other good the services, and/or to use in operating a business known as _______ goods and services
B. Industrial
Why are resources considered limited?
A. There are not enough available so that everyone can have as much of them as they desired
A seller’s market is characterized by _______
B. High demand
Local businesses sponsoring a program to combat drug abuse in the local schools. This is an example of a business that is _______
C. Contributing to public interests
Those who are in favor of socialism believe that an important advantage of a socialist command economy is _______
B. Benefit programs
_______ is a technique that many businesses use to reward employees whose efficient work habits save money and increase profits
D. Bonuses
Company A and Company B are both attempting to sell similar products to the same target market company A and company B are engaged in
B. Competition
_______ is not a way that government provides protection to business property
A. Providing insurance
A factor that can increase productivity is _______
A. Education
Demetris decided it was time to stop feeling sorry for him. He decided to imagine himself as having several desirable traits. Demetris is practicing which technique
B. Visualizing
A business deciding to hire an older man rather than a young woman for a sales position even though both have similar qualifications might be an example of _______
B. Discrimination
Assessing personal strengths and weaknesses is an _______ process
B. Ongoing
The term which refers to your ability to guide or direct actions of others is
D. Leadership
And enthusiastic outlook can improve your ability to_______ everyday problems
C. Cope with
_______ is a true statement regarding initiative
B. Increased initiative usually brings increase job responsibility
Employees who never discuss confidential or personal business information with other employees are demonstrating their
B. Honesty and integrity
A manager who tells an employee “Your understanding of our policies and of former consumers’ needs is quite commendable” is an example of
D. Positive feedback
Persons who try to adapt their behavior effectively to a new set of circumstances I’m trying to _______
C. Adjust to change
When listening carefully to another person it is important to _______
D. Take note of both the person’s word and body lately
One of the characteristics of a effective communication is consciousness. A concise statement is one that________
A. Presents only relevant information
It is important to use the right body language when you are being assertive because body language_______
B. Reinforces your message
Our society has become more complex over time. This has promoted businesses to use teams in order to obtain more _______
B. Information
You’re starting to animal shelter in your town. Which of the following should you do to determine the necessary resources of your vision
D. Determine how much money you have and how much money you will need
Juan wants to be the top sales person in his company this year. What standard has he set for success?
A. Outperforming others
When it leading change, it is important to realize that there will be some type of _______
A. Resistance
_______ is a true statement about dealing with coworkers
D. Getting acquainted with coworkers help you treat them fairly
Being enthusiastic about your job is an example of what type of behavior that build positive working relationships?
C. Having a good attitude
