Test

Question 1

What are the types of workflow analysis categories?

Answer 1

1. Computer science based methods
2. Computer supported Collaborative work
3. Cognitive science
4. Organizational science

Question 2

What are the computer science based approaches?

Answer 2

1. Petri-nets
2. Contextual design

Question 3

What are the computer-supported cooperative work (CSCW) methods?

Answer 3

1. Activity theory
2. Coordination theory

Question 4

What are cognitive science approaches?

Answer 4

1. Cognitive task analysis
2. Distributed cognition and UFuRT

Question 5

What are the two methods for engaging in activity theory?

Answer 5

Activity Analysis and Development Framework (ActAD)

1. Describe the activity network
2. Assess development of work activities over time
3. Identify existing goal conflicts
4. Develop future view of activity network

Activity Checklist

1. Means/ends
2. Environment
3. Learning/cognition/articulation
4. Development

Question 6

What are the cognitive science approaches to workflow analysis?

Answer 6

Cognitive Walkthrough - performed by systems analyst, form of workflow inspection, performed in presence of system users, simulates