Test Flashcards

1
Q

What is branding

A

Branding is a way of identifying the business.

How your customer recognise and experiences your business

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2
Q

5 elements of brand identity:

A
Logo
Slogan 
Jingle
Key colour
Package
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3
Q

Benefits of branding

A

Customer more likely to remember
Eases awareness
Customer loyalty
Customer satisfaction

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4
Q

What is marketing mix

A

Marketing mix is a combination of factors that can be controlled by a company to influence customers to purchase its products

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5
Q

What are the four factors of the marketing mix?

A

Product
Price
Place
Promotion

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6
Q

What is product in the marketing mix?

A

Product is the features and appearance of goods and services

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7
Q

What is price in the marketing mix?

A

Price is how much customers pay for a product

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8
Q

What is place in the marketing mix?

A

Place is the point where products are made available to customers

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9
Q

What is promotion in the marketing mix?

A

Promotion is how customers are informed about products

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10
Q

How can you adjust the factors in the marketing mix to become more successful?

A

Change the price
Sell it in more shops
Create new advertising
Release something new

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11
Q

What is market segmentation?

A

Market segmentation is the process of dividing a market of potential customers into groups, based on different characteristics

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12
Q

Give examples of market segmentation

A
Age
Gender
Location
How much money you make
Religion
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13
Q

What are the two types of market research?

A

Primary/field

Secondary/desk

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14
Q

What is market research

A

Market research is the action or activity of gathering information about customers needs and preferences

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15
Q

What is field research?

A

Field research is when you gather information which has not been collected

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16
Q

Give an example of field research

A

Sending a questionnaire through the post

17
Q

What is desk research

A

Desk research is when you gather information that have already been collected

18
Q

Give an example of desk research

A

Copying information from local newspapers

19
Q

What are the three types of production methods?

A

Job
Batch
Flow

20
Q

What is job production

A

Job production invokes one person producing a single, unique product from start to finish

21
Q

Advantages of job production

A

High quality

Easily changed to meet customer requirements

22
Q

Disadvantages of job production

A

Very slow

Can only make a small quantity

23
Q

What is batch production

A

Batch production involves a group of identical products being made at the same time

24
Q

Advantages of batch production

A

Large quantity produced quickly

Batches can be changed to suit customer requirements

25
Q

Disadvantage of batch production

A

Employees have nothing to do between batches

26
Q

What is flow production

A

Flow production involves parts being added onto a product as it moves along a production line

27
Q

Advantage of flow production

A

Large quantity produced quickly

28
Q

Disadvantage of flow production

A

If a fault occurs during production this can cause the whole production line to stop