test 3 om

Question 1

1. What are the three principles of total quality management?

Answer 1

Customer satisfaction
Employee involvement
Continuous improvements in quality

Question 2

3. List the six elements of high-performance design.

Answer 2

Basic performance
Supplemental features
Reliability
Durability
Support
Psychological impressions

Question 3

4. Define the term “conformance”.

Answer 3

when the firm respect the basic performance, supplemental features, and reliability in its products/services

Question 4

5. List the four major categories of cost associated with quality management. (PAIE)

Answer 4

Prevention Costs
Appraisal Costs
Internal Failure Costs
External Failure Costs

Question 5

6. Which three approaches to teamwork are most often used?

Answer 5

problem-solving teams
special-purpose teams
self-managing teams

Question 6

7. What are the five steps of the Six Sigma Improvement Model?(DAMIC)

Answer 6

Define
Analyse
Measure
Improve
Controle

Question 7

Define the term “quality”.

Answer 7

the degree of excellence based on the customer view of your product, dealing with the customer expectation, including both high-performance design and conformance

Question 8

8. Define the term “benchmarking”.

Answer 8

a continuous, systematic procedure that measures a firm’s products, services, and processes to see if they are at the same level at their competitor

Question 9

9. What are the three levels of benchmarking?

Answer 9

competitive Benchmarking
Functional Benchmarking
International Benchmarking

Question 10

10. What are lean systems?

Answer 10

it an operations systems that maximize the value added by each of a firm’s activities by trimming unnecessary activities and delays

Question 11

12. What are the 8 categories of waste?

Answer 11

• Overproduction
• Too much inventory
• Waiting time
• Unnecessary motion
• Unnecessary transportation
• Excess processing
• Defects
• Underutilization of employees

Question 12

What are the four requirements to improve the value-added benefits and remove nonvalue-added activities of operations?

Answer 12

• Short order lead times
• Rapid processing times
• Almost no setup times
• A very responsive process

Question 13

What is the pull method?

Answer 13

a method in which customer demand activates production of the item
(what the customer want, when and how)

Question 14

What is the push method?

Answer 14

a method in which the production of the item begins in advance of customer needs

Question 15

What are two things that can help lean systems?

Answer 15

Quality at the source and Flexible workforce

Question 16

List the five Ss of workplace practices.

Answer 16

• Sort
• Set in order
• Shine
• Standardize
• Sustain

Question 17

What are the two categories of implementation challenges of lean systems?

Answer 17

-Organizational Considerations
- Inventory and Scheduling