Test 3 ch 14-18

Question 0

Functional conflict

Answer 0

Conflict that supports the goals of the group and improves performance

Question 1

Interactionist view of conflict

Answer 1

Conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively

Question 2

Dysfunctional conflict

Answer 2

Conflict that hinders group performance

Question 3

Task conflict

Answer 3

Conflict over content and goals of the work

Question 4

Relationship conflict

Answer 4

Conflict based on interpersonal relationships

Question 5

Process conflict

Answer 5

Conflict over how work gets done

Question 6

Conflict process

Answer 6

1. Potential opposition or incompatibility 2. Cognition and personalization 3. Intentions 4. Behavior 5. Outcome

Question 7

Perceived conflict

Answer 7

Awareness by 1+ parties of the existence of conditions that create opportunities for conflict to arise

Question 8

Felt conflict

Answer 8

Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility

Question 9

Intentions

Answer 9

Decisions to act in a certain way

Question 10

Competing

Answer 10

A desire to satisfy ones interests, regardless of the impact on the other party to the conflict

Question 11

Collaborating

Answer 11

A situation in which the parties to a conflict each desire to satisfy fully the concerns if all parties

Question 12

Avoiding

Answer 12

The desire to withdraw from or suppress a conflict

Question 13

Accommodating

Answer 13

Willingness of a party in a conflict to place the opponents interests above their own

Question 14

Compromising

Answer 14

Each party in a conflict gives up something

Question 15

Conflict mgmt

Answer 15

The use of resolution and stimulation techniques to achieve the desired level of conflict

Question 16

Distributive bargaining

Answer 16

Negotiation that seeks to divide up a fixed amount of resources; a win lose situation

Question 17

Fixed pie

Answer 17

Belief that there is only a set amount of goods or services to be divvied up between the parties

Question 18

Integrative bargaining

Answer 18

Negotiation that seeks one or more settlements that can create a win win solution

Question 19

BATNA

Answer 19

Best Alternative To a Negotiated Agreement; the least the individual will accept

Question 20

Mediator

Answer 20

Neutral 3rd party who facilitates a negotiated solution by using reasoning, persuasion and suggestions for alternatives

Question 21

Arbitrator

Answer 21

3rd party to a negotiation who has authority to dictate an agreement

Question 22

Conciliator

Answer 22

A trusted third party who provides an informal communication link between the negotiator and opponent

Question 23

Organizational structure

Answer 23

The way in which job tasks are formally divided, grouped and coordinated

Question 24

Work specialization

Answer 24

Degree to which tasks in an org are subdivided into separate jobs

Question 25

Departmentalization

Answer 25

Basis by which jobs in an org are grouped together

Question 26

Chain of command

Answer 26

Unbroken line of authority that extends from the top of the org to the lowest echelon and clarifies who reports to whom

Question 27

Unity of command

Answer 27

Idea that a subordinate should have only one superior to whom he or she is directly responsible

Question 28

Span of control

Answer 28

A number of subordinates a mgr can efficiently direct

Question 29

Centralization

Answer 29

Degree to which decision making is concentrated at a single point in an org. Centralized= top mgrs

Question 30

Formalization

Answer 30

Degree to which jobs within an org are standardized. Highly form= incumbent has a minimal amount of discretion over what to do and how to do it.

Question 31

Simple structure

Answer 31

An org structure characterized by a low degree of departmentalization, wide spans of control, authority centralized in a single person, and little formalization

Question 32

Bureaucracy

Answer 32

Org structure with highly routine operating tasks achieved through specialization , very formalized rules, tasks are grouped into functional dpts, centralized authority

Question 33

Matrix structure

Answer 33

An org structure that creates dual lines of authority and combines functional and product departmentalization
Found in ad agencies, aerospace, research labs, construction, hospitals, government agencies, universities.

Question 34

Virtual org

Answer 34

A small, core org that outsources major business functions