TEST 3 Flashcards

1
Q

PRODSUCTION PROCESSES

A

NATURAL RESOURCES
RAW MATERIALS
HUMAN RESOURCES
CAPITAL

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2
Q

ROBOTICS

A

THE TECHNOLOGY INVOLVED IN DESIGNING, CONSTRUCTING, AND OPERATING COMPUTER CONTROLLED MACCHINES THAT CAN PERFORMS TASKS INDEPENDENTLY.

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3
Q

SIX STIGMA

A

A QDUALITY CONTROL PROCESS THAT RELIES ON (dmaic) DEFINING DWHAT NEEDS TO BE DONE TO ENSURE QUALITY. mEASURING AND ANALYZING PRODUCTION RESULTS STATICALLY, ABD FINDING WAYS TO IMPROVE AND CONTROL QUALITY

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4
Q

TQM

A

THE USE OF QUALITY PRINCIPLES IN ALL ASPECTS OF A COMPNAY’S PRODUCTION AND OPERATIONS

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5
Q

DEMOGRAPHIC SEGMENTATION

A

THE DIFFERENTATION OF MARKETS THROUGH THE USE OF COMPANY’S PRODUCTION AND OPERATIONS

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6
Q

RELATIONSHIP MARKETING

A

A STRATEGY THAT FOCUSES ON FORGING LONG TERM PARTNERSHIPS WITH CUSTOMERS BY OFFERING VALUE AND PROVIDING CUSTOMER SATISFACTION

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7
Q

WHOLESALERS

A

FIRMS THAT SELL FINISHED PRODUCTS AND GOODS TO RETAILERS, MANFACTURERS, AND INSTITUTIONS.

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8
Q

RETAILERS

A

FIRMS THAT SELL GOODS TO CONSUMERS AND TO INDUSTRIAL USERS FOR THEIR OWN COMSUMPTION

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9
Q

DISTRIBUTION CHANNEL

A

THE SERIES OF MARKETING ENTITIES THROUGH WHICH GOODS AND SERVICES PASS ON THEIR WAY FROM PRODUCERS TO USERS.

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10
Q

WHY HAVE DISTRIBUTION CHANNELS

A

IT MAKES IT EASIER FOR CONSUMERS

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11
Q

PERSONAL SELLING

A

A FACE TO FACE SALES PRESENTATION TO A PROSPECTIVE CUSTOMER

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12
Q

PUBLIC RELATIONS

A

ANY COMMUNICATION OR ACTIVITY DESIGNED TO WIN GOODWILL OR PRESTIGE FOR A COMPANY OR PERSON

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13
Q

NONSTORE RETAILING

A

INCLUDES VENDING, DIRECT SELLING, DIRECT RESPONSE MARKETING, HOME SHOPPING NETWORKS, AND INTERNET RETAILING. vENDING USES MACHINES TO SELL FOOD AND OTHER ITEMS, USUALLY AS A CONVENIENCE IN INSTITUTIONS LIKE SCHOOLS AND HOSPITALS.

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14
Q

COMPETITIVE ADVANTAGE

A

A SET OF UNIQUE FEATURES OF A COMPANY AND ITS PRODUCTS THAT ARE PERCEIVED BY THE TARGET MARKET AS SIGNIFICANT AND SUPERIOR TO THOSE OF THE COMPETITION; ALSO CALLED DIFFERENTIAL ADVANTAGE

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15
Q

NICHE MARKETING

A

CONCENTRATING ALL MARKETING EFFORTS ON A SMALL BUT SPECIFIC AND WELL DEFINED SEGMENT OF THE POPULATION

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16
Q

PROMOTIONAL MIX

A

THE COMBINATION OF ADVERTISING, PERSONAL SELLING, SALES PROMOTIONS, AND PUBLIC RELATIONS USED TO PROMOTE A PRODUCT

17
Q

ADVERTISING

A

ANY PAID FORM OF NON PERSONAL PROMOTION BY AN IDENTIFIED SPONSOR

18
Q

SALES PROMOTION

A

MARKETING ACTIVITIES (OR OTHER PERSONAL SELLING, ADVERTISING, AND PUBLIC RELATIONS) THAT STIMULATES CONSUMER BUYING, INCLUDING COUPONS AND SAMPLES, DISPLAYS SHOWS, AND EXHIBITIONS, DEMOSTRATIONS, AND OTHER TYPES OF SELLING EFFORTS

19
Q

PUBLIC RELATIONS 2

A

THE LINKING OF ORGANIZATIONAL GOALS WITH KEY ASPECTS OF THE PUBLIC INTEREST AND THE DEVELOPMENT OF PROGRAMS DESIGNED TO EARN PUBLIC UNDERSTANDING AND ACCEPTACE

20
Q

DISTRIBUTION (LOGISTICS)

A

EFFICIENTLY MANAGING THE ACQUISITION OF RAW MATERIALS TO THE FACTORY AND THE MOVEMENT OF PRODUCTS FROM THE PRODUCER TO INDUSTRIAL USERS AND CONSUMERS

21
Q

INDUSTRIAL DISTRIBUTORS

A

INDEPENDENT WHOLESALERS THAT BUY RELATED PRODUCT LINES FROM ANY MANFACTURER,AND INSTITUTIONS

22
Q

SUPPLY CHAIN MANAGEMENT

A

MANAGING THE SEQUENCE OF SUPPLIERS AND PURCHASERS, COVERING ALL STAGES OF PROCESSING FROM OBTAINING RAW MATERIALS TO DISTRIBUTING FINISHED GOODS TO FINAL CUSTOMERS

23
Q

HOW SUPPLY CHAIN MANAGEMENT IMPACTS THE CONSUMERS?

A

0

24
Q

MARKETING

A

PRODUCT, PRICED, PROMOTION, AND PLACE (DISTRIBUTION), WHICH TOGETHER MAKES UP THE MARKET MIX

25
Q

PROMOTION

A

THE ATTEMPT BY MARKETERS TO INFORM, PERSUDE, OR REMIND CONSUMERS AND INDUSTRIAL USERS TO ENGAGE IN THE EXCHANGE PROCESS

26
Q

ADVERTISING MEDIA

A

THE CHANNEL THROUGH WICH ADVERTISING IS CARRIED TO PROSPECTIVE CUSTOMERS; INCLUDES NEWSPAPERS, MAGAZINES, RADIO, TELEVISION, OUTDOOR ADVERTISING, DIREC MAIL, AND INTERNET

27
Q

SALES PROSPECTS

A

THE COMPANIES AND PEOPLE WHO ARE MOST LIKELY TO BUY A SELLERS OFFERINGS

28
Q

POP-POINT OF PURCHASE DISPLAY

A

A STRAGETICALLY PLACED VISUAL DISPLAY OR PRODUCT THAT INFORMS POTENTIAL CUSTOMERS ABOUT A PRODUCT OR SERVICE