Test 3 Flashcards
0
Q
Forms of non-verbal communication
A
- Tone
- Facial Expression
- Posture
- Gestures
- Eye contact
1
Q
What are 5 ways to actively listen?
A
- Summarize
- Take Notes
- Listen with you ears and your eyes
- Use non-verbal communication to indicate intent
- Verbal feedback
2
Q
What are 5 examples of communication barriers?
A
- Physical
- Language/Body Language
- Perceptual
- Organizational
- Cultural
