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Program Design and Admin > TEST 3 > Flashcards

TEST 3 Flashcards

1
Q

What percent of the population is involved in sports and performance activities?

A

33 %

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2
Q

How many children under 18 receive medical treatment a year?

A

3.5 million

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3
Q

What sports create the most injuries?

A

Football (American)

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4
Q

How can injuries be reduced for child sports?

A

Matching the skills of the child to the demands of the sport
Proper physical conditioning for the child before they participate
Grouping children by skill level
Ensuring there is a physical exam

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5
Q

What precentage of adults particpate in sports?

A

62 %

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6
Q

Are Sports related injuries in an adult population low or high?

A

High

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7
Q

How can sports clinics help with adult sport injuries?

A

Providing adults they access they need to qualified professionals and can address aging physiology Providing programs that focus on agility, balance and core strength
Reducing the risk of injuries
Educating the individuals for their later years of sports performance

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8
Q

Types of Facilities

A

Fitness only facilities
Boutique Facilities
Multi-purpose Facilities

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9
Q

Fitness only Facilities

A

They usually have cardio areas, resistance training areas, group exercise, and locker rooms.
Planet Fitness, 24 hour fitness, Equinox, Anytime Fitness, Mcfit (Germany)

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10
Q

Boutique Facilities

A

Serves a niche
Yoga, Barre, Pilaties, cycling, Crossfit, Personal training, HIIT studios

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11
Q

Multi-Purpose Facilities

A

Fitness facilities and 1 or more recreational space
Lifetime Fitness, LA fitness, The Maverick Racquetball Club

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12
Q

Spaces Found in the Facilities

A

Aquatic Areas
Fitness Areas
Group Exercise studio
Racquet ball Courts
Gymnasium/ sport courts
Locker rooms
Wet Areas
Reception and Greeting Areas
Spa and Massage Facilities
Child-Care and Children Services

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13
Q

The Design Process

A

Programing Phase
Schematic Phase
Design - Development Phase
Construction - Document Phase
Construction-Adminstration Phase
Construction Process

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14
Q

Programing Phase

A

Program and activity needs for the space

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15
Q

Schematic Phase

A

Architect Renderings and appearance

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16
Q

Design - Development Phase

A

Competed set of plans, structure, electrical, mechanical engineers

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17
Q

Construction - Document Phase

A

Prepares full set of construction documents, permits

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18
Q

Construction - Administration Phase

A

Find Contractor, start construction

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19
Q

The Construction Process

A

Has begun once general contractor has been selected and hired
Contractor fudge factor
Obtain a contract
Limit change orders
Meet regularly with contractor
Lien waivers
Punch List
Under certain circumstances you can fire a contractor

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20
Q

Design Costs

A

Architect costs can run as low as 6 percent to 12 precent of total project costs
Landscape design, civil engineering, acoustical engineering, surveys

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21
Q

Construction costs

A

Overall construction costs
Build out of inside a current standing building is 75-100 dollars / sqft

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22
Q

How long should pre design phase take?

A

6 months or at least 25% of total project time

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23
Q

How long should design phase take?

A

12% of the total project time or 3 months

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24
Q

How long should construction phase take?

A

50 % of total project time or 12 months

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25
Q

How long should pre-operation phase take?

A

15% of total project time or 3-4 months

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26
Q

Pre-design Phase

A

The planning committee analyzes the programs and
services that will be provided to athletes so that the
facility is built to meet program needs.

The greatest priority when designing a facility is
completing a NEEDS ANALYSIS.

A FEASIBILITY STUDY is conducted to determine
costs, facility location, programs of interest to each
athletic group and projected usage.

SWOT is often a primary task of a feasibility study.
(Strengths, weakness, opportunities and threats).

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27
Q

Design Phase

A

Finalization of design and planning committees,
facility blueprints and equipment selection.

Facility spacing is designed to be user friendly,
taking into consideration health codes, safety codes,legal codes and traffic flows.

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28
Q

Construction Phase

A

Construction of the building is begun and
completed.

Deadlines must be set and adhered to, or default
penalty may have to be paid by the architect or
contractors.

The strength and conditioning professional and the
planning committee should be present on the job
site as often as possible during the construction
phase to make sure the design features are being
adhered to

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29
Q

Pre-operation Phase

A

A process for selecting staff that meets standard
hiring guidelines is created.

Qualified staff is hired.

For each position, the staff should have an
appropriate level of education, employment
experience, and certification.

A plan for continued staff development, including
continuing education, in-service training, and
advanced credentialing is developed.

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30
Q

Strength facility Designs

A

Should be on ground floor. Second floor must be able to withstand 100 lb / ft^2

Supervision office should be located centrally with large windows to allow clear view of facility

Free and unbstructed access to entrences, exits and walkways. NEED double doors with removable middle pole, Emergency must be clearly marked and free of obstructions

Ceiling height needs to be 12-14 ft with 75- 100 foot candles

Flooring can be Carpet, Rubberized floor, or Poured rubber. Carpet is cheapest not good absorber, Rubberized floor is more expensive and more durable than carpet good shock absorber, Poured rubber is most expensive, very durable and easy to clean.

Windows and mirrors need to be 20 inches off the ground

High windows and skylight should not be over supine stations to prevent glare

Gym temp should be 72-78 degrees at all time. Strength facility should have OWN controls.

Humidity should be 60% or less

Air circulation should be 8 - 12 exchanges per hour with 12 - 15 optimal

Electrical should be grounded 110 v and 220 v. Plan must identify the electrical requirement of all equipment

Drinking fountains should be easily accessible but not hamper traffic flow

Restroom should be near or in the facility

Telephones must be available to staff for emergency use.

Signs should display policies rules, and safety guidelines

Storage facility should be available for cleaning and maintenance items such as unused equipment.

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31
Q

Arranging Equipment In Facility

A

Olympic Platforms should be placed away from windows, mirrors, exits, and entrances to avoid breakage of glass, distraction or collision with equipment or athletes.

Tall Machines should be arranged along walls
(squat racks, power racks, lat pulldown, smith machines)

Dumbbell racks should be against the walls

Barbell and dumbbells should be a minimum of 36 in between bar ends for ease of movement without obstruction

Weight trees should be close to plate loading equipment

Equipment should be at least 6 inches from mirrors

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32
Q

Traffic Flow

A

Should flow around the perimeter, Carpet can be used to designate the walway

Should be one walkway that bisects the facility

unobstructed 36 in pathway should be maintained at all times.

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33
Q

Exercise Areas

A

Stretching Area should be 49 ft^2 per athlete space should be allotted for stretching

Circuit training machines should be spaced 26 to 36 inches from each other. Multi station machines require more floor space but accommodate more athletes at once.

Free Weights requires 90 ft^2 for bench press, one free weight station accommodates about 3-4 people

Aerobic Areas need to be 24 ft^2 for bikes and stair machines. 6 ft^2 for skiing machines and 45 ft^2 for treadmills

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34
Q

Staff to Athlete Ratio

A

Junior High School = 1:10
High School = 1:15
Older than high school = 1:20

Type of training is a consideration. Circuit Training require LESS SPOTTING than performing olympic lifts

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34
Q

Considerations in Scheduling the Strength
and Conditioning Facility

A

Seasonal Priority and peak hours

Group size and equipment availability

Staff to athlete ratio

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34
Q

Maintaining and Cleaning surfaces

A

Flooring ( wood flooring, tile and antistatic flooring, resilient rubber flooring, interlocking mats, carpeting)

Vertical Surfaces (walls, mirrors, shelves)

Ceilings (fixtures, tiled ceilings, open ceilings)

Environmental factors (mold, mildew, rust and lighting)

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35
Q

Liablilty

A

A legal responsibilty, duty, or obligation

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36
Q

Standard of Care

A

What a reasonable and prudent person would do under similar circumstances

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37
Q

Negligence

A

Failure to act as a reasonable and prudent person would under similar circumstances

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38
Q

Assumption of Risk

A

Knowing what an inherent risk exists with participation in an activity and voluntarily deciding to participate anyway.

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39
Q

Litigation Issues

A

Supervision
Instruction
Human Resources
Medical Clearance
Emergency Care Plan
Record Keeping
Liability Insurance

40
Q

Product Liability

A

Use equipment only for the purpose intended

Be certain that equipment meets standards

Buy only from reputable manufactures

Do not modify equipment unless such adaptations are designated

Apply all warning labels that accompany a new equipment purchase

Continually inspect equipment for damage and wear

Do not unsupervised athletes to use equipment,

41
Q

Strength and Conditioning Staff

A

Head Strength and Conditioning coach

Assistant Strength and conditioning coach

Facility Supervisor

42
Q

Staff Policies and Activity

A

Staff meeting
orientation meetings
annual plan
budgetary issues
Staff facillity use
staff workout times
relationships with athletes and staff
staff professional goals
Posted messages
touring the facillity
approved exercise guidelines
testing procedures and schedules
progress cards
record and awards

43
Q

Facility Administration

A

Access to the facility. preparticipation requirements for student athletes. Eligibility criteria, Action for ineligible person

Daily operation. Facility opening, during training hours, facility closing.

Telephone and music system use

Facility rules and guidelines

Emergency Procedures ( Accidents and injuries, fire, tornadoes or severe weather, First aid kit. )

44
Q

Cardiovascular Equipment

A

The first two pieces were the INDOOR ROWERS, and TREADMILLS

45
Q

What percentage of members use Elliptical trainers

A

19 - 38 %

46
Q

What percentage of members use Stair climbers

A

7 - 29 %

47
Q

What percentage of members use Stationary bikes

A

10 - 16 %

48
Q

What percentage of members use Treadmills

A

37 - 50 %

49
Q

What percentage of members use cross trainers

A

7 %

50
Q

Selectorized equipment

A

NAUTILUS led the change and invented the CAM machines

Categories: Chest, back. Trunk / leg, Abdominal, lower back, arms and shoulders

51
Q

Free Weight Equipment

A

2000 year of production

1st piece was dumbbells during GREEK period 300 to 700 bce

2nd piece was the medicine ball around the same time

Kettlebell was introduced in the 1700’s

Mid 1800’s globe barbells and dumbbells introduced

Categories: Barbells and Dumbbells, Benches and support machines, and plate loaded machines

52
Q

Cardiovascular Entertainment Equipment

A

1991 Cardio Theater

Musak

Radio Stations

Now Individual Televisions on Equipment

Categories: Personal Viewing Systems, Interconnected A/V Entertainment, Personal Tuner A/V Systems

53
Q

Other Required Equipment

A

Functional Fitness Accessories ( Sleds, Ropes, tires, TRX, ETC.)

Whole-Body Vibration Machines ( Power plate, I-Tonic, Neural Recruitment, balance, strength, sedentary)

Pilates Equipment ( Reformers)

Spa Equipment ( massage tables and Facial Tables)

54
Q

Types of Locker Rooms

A

Basic Model
2nd level
3rd level
4th level

55
Q

Basic Model Locker Room

A

Day use lockers, showers, restroom

56
Q

2nd level Locker Room

A

Locker Rooms, Rentable Lockers, whirlpools, saunas, and some amenities

57
Q

3rd level locker rooms

A

All locker types, sauna, steam room, all amenities included

58
Q

4th level locker rooms

A

Executive (key chip, uniform, laundry service, shoe shining, lounges, coffee bar, etc.)

59
Q

Operating Practices for Locker Rooms

A

Cleaning and care of Locker Rooms

Maintaining sauna, steam room, and whirlpool

60
Q

What to maintain in sauna?

A

Monitor temp every few hours

Working clock and temp on display at all times

Clean and disinfect daily

Check regularly to ensure to member is in harm

Post signage regarding processes and procedures

61
Q

what to maintain in steam room?

A

Monitor temp every few hours

Working clock and thermometer

Clean and disinfect and scrub the steam room’s surfaces floors and walls daily

Ensure a cold source of water

Check Regularly for members in harms way

Signage

Mechanism for emergency shut off

62
Q

What to maintain in Whirlpool?

A

Monitor temp every few hours

Monitor pool chemistry (pH 7.2 to 7.4) (chlorine 1ppm to 4ppm)

Working clock and thermometer

Empty and clean whirlpool daily

Check regularly for members in harms way

Signage

Mechanism for emergency shut off

63
Q

Laundry Services

A

Providing clean towels

Providing laundry service for exercise clothes

Washing sheets of massage therapists

Ensure you purchases the right equipment ( Commercial grade)

64
Q

Cleaning services

A

Remind staff to clean

establish checklists for everything

Laundry duties need a checklist

Locker rooms are THE most important

65
Q

Accounting

A

Financial reporting ( Daily sales sheets, Daily / Weekly / monthly financial reports , Budgeting and forecasting tools)

Accounts payable ( Policies and procedures to pay expenses)

Accounts receivable ( Policies and procedures to handle income )

Payroll Functions ( Ensure all employees receive proper compensations and payroll taxes are taken out)

66
Q

Statistics for Asian markets

A

Engages less than 1 % of eligible market

31,000 clubs

17,400,000 members

Average membership price $24-$79

Per capita income tends to be lower

67
Q

Cultural Factors affecting asian markets

A

China, Hong Kong, and Taiwan ( more active, still practicing martial arts, provides a high level of natural activity and less needs for gyms)

Regular activity is part of a normal day

68
Q

Industry Longevity in Asian Countries

A

Relatively new

Slow Growth

Possible lower need

69
Q

Domestic driving factors

A

U.S processes larger amounts of entrepreneurs
- Once project gains momentum every one jumps on board
- market saturation
- amount of health clubs still growing
- most asian gym brands have been created by US based brands or local asian entreprenurs

70
Q

Asian Market Membership Characteristics

A

Japan ( lean towards Females)

China (younger ages, 18-34 years of age, Similar to European)

71
Q

Lead players in the Asian Markets

A

Central sports ( 153 clubs, 484 million in revenues)

Konami ( 385 clubs, revenues of 788 million)

72
Q

Asian markets comparisons to US and European Markets

A

European Leader ( Virgin Active : 1 billion in revenues)

United States Leaders ( LA fitness = 1.5 Billion, 24 Hour Fitness = 1.3, Lifetime Fitness = 1.3 Billion)

73
Q

Risk Management for Members

A

Pre Activity Screening

Medical Clearance

Waiver of Liability

Emergency response systems (local health care, emergency response systems, AED)

Signage ( Slip hazards, trip hazards, warm-up, cool-down, physician apporval, ETC.)

Preventative Maintenance (regular checks on equipment for Breaks)

Incidence Reports ( Document everything)

74
Q

Front of House Operations

A

Administrative policies, practices, procedures and systems that enable and empower employees to deliver the club’s products and services to its members as consistently as possible

Pre activity Screening (par-Q, Medical history Questionnaire)

Fitness Assessment ( Cardiovascular Assessments, Strength. flexibility, Body Fat, Metabolism, functional movement screens)

Fitness and Activity Orientation (Small group Orientation, individual Orientation, self directed orientation)

Exercise prescription and personal training

Fitness floor Supervision ( answering questions, correcting members, checking equipment status, greeting members )

Equipment Care and Maintenance ( regularly scheduled and outlines )

75
Q

Tennis Department

A

Cleaning and Maintenance Practices ( Lighting levels, clearing courts, check nets for damage, repairing court surfaces)

Scheduling Court Reservations ( Limiting Time, Advanced Reservation Limits)

Program Functions ( Registration Forms for all programs available)

76
Q

Front Desk Reception Areas

A

Welcoming members and guests ( name recognition, Provide evidence of membership, monitor guest access)

Scheduling Appointments ( Scheduling and managing all appointments)

Answering Phones ( Establish the number of rings allowed, Standard answering greeting, How callers are put on hold, forwarded and take messages)

Disseminating Club Information

77
Q

Child Care

A

Hours of operation

Age Group Established

Drop-off and Time limit policies

Sign in and sign out procedures

services provided

Registration and Enrollment

Staff to Child ratio ( Children under 2 - no more than 3 child per adult, Children from 2 to 5 - No more than 5 children per adult , Children 5 to 8 - No more than 6 to 7 children per adult)

Medical Situations

78
Q

Professional Meanings

A

Appearance

Demeanor

Reliability

Competence

Phone Etiquette

Written Correspondence

Organizational Skills

79
Q

ACE several characteristics of a professional trainer

A

They are focused

They are Human

They walk the walk

They ask questions

They educate their clients

They do not use too much Lingo

They provide Homework Assignments

80
Q

Client Retention

A

Customer Service (water / towel service)

Must follow laws of Professionalism

Give 100% of attention to client

Reiteration : Being a quality spotter is huge

81
Q

Ways to create new business

A

Luke’s locker

Lunch and learns

Corporate Seminars

Sponsorships for Charity Events

Donations

Fun Run/5k’s

82
Q

McFit (Germany)

A

600 members per location

Under 20 euros per month

230 locations

Limited Staff

Sign up online or though Kiosks

Limited amenities

82
Q

Opportunities and Challenges in European Markets

A

Value Added Tax (between 20- 25 % of purchase price, High sales tax due to government on gym memberships)

Obesity Pandemic ( Obesity of US has spread to UK)

Staff Professionalism ( REPS created, Online training systems)

Healthcare ( same opportunities to start corporate wellness in US.)

Pricing ( constant pressure on the industry with varying Pricing )

Leadership Talent and Availability (As industry grows, the need for talent will rise)

Industry Representation ( IHRSA in US segmented in Europe)

European Economy ( Slow to rebound from 2008 recession)

83
Q

Seven factors shaping the Future

A

The Age Wave : baby boomers

The State of Health

The wealth Gap and Income Inequality

Globalization : The world in now one

Green : Reconnecting with Nature

84
Q

The age wave

A

74 million US adults born after 1946

Collectively the wealthiest population

Hold 70 % of US wealth

Want to live healthy as long as they can

40 % of consumer spending

Programs for restricted movement abilities

85
Q

The state of Health

A

Exponential increase in obesity and all the negative health outcomes

Childhood obesity

Diabetes, heart disease and cancer

Broken Healthcare system

Fitness providers must establish greater credibility with healthcare industry

Programming needs to address special situations

Fitness professionals expand knowledge to healthcare

Alternative medicine will emerge

86
Q

The Wealth Gap and Income Inequality

A

1 percent of adults hold 40 percent of the world’s wealth

Another 1 percent holds 50 percent

45 million adults are below the poverty line The industry must balance between its need to appeal to a larger audience whom may have little disposable income.

Depending too heavily on the wealthiest portion of the population to stay afloat

Solutions

Present programs within the lower income level bracket

Possibly delivering services over the internet

87
Q

Globalization

A

Adaptations of the industry and professionals will serve the entire world not just the US

88
Q

Green connecting with nature

A

Consider the use of environmentally friendly products for cleaning the facilities.

Incorporate sustainable products in construction: renewable woods, bamboo, cork, recycled glass, solar powered, recycled rubber, reclaimed rain water.

Supporters of the green push.

Provide services to reconnect the members with the environment

Move towards equipment that places fewer demands on the environment.

89
Q

First Contact

A

As the second club representative to contact the new member, we must remember to be overly professional, kind and inviting when we reach out to set up an initial meeting

90
Q

Initial Introduction

A

Once the trainer and client have set a time for their
fitness assessment/first meeting, the trainer should
follow a few basic rules

Always be prepared

Engage the new member in friendly conversations

Consider a room where client is not separated by a desk.

91
Q

Proper first meeting room

A

Assessment Room is always appropriate

sales office is mixed

92
Q

Purpose and processes of the fitness assessment

A

Display education for cliant

Must Take our time

Vigor Active company Fitness assessment

93
Q

HOW MANY INITIAL WORKOUTS SHOULD WE
OFFER A MEMBER AND WHY?

A

two is perfect to offer to a person

more than two may me effective but not all the time

94
Q

Structure of the first two workouts

A

Large muscle groups, Multi joint exercises

Frequently refer back to the assessment and connect the exercises which you are prescribing for the client to achieve the results which they previously mention and are striving for

Frequent correction form crucial

if balance is an issue then base the two workouts on imbalance correction

Find Happy medium

Always engaged with cliant

Find undesirable fitness characteristics and “have tools to fix the characteristics”

ALWAYS base the two workouts on what cliant wants

Recommend workouts to help achieve goals

95
Q

When to mention the purchase of a package

A

Talk about how you enjoy working with the client and how they would benefit with the workouts prescribed.

be genuine

96
Q

Where will you close the sale?

A

acceptable to move into office

if client already made personal connection then any atmosphere is appropriate

97
Q

Possible sale closing wordage

A

The potential client will see more logic in purchasing a larger package if you plan it out and present them with the perfect amount of sessions.

Number Numbers Numbers!

Logic

Program Design and Admin (2 decks)

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