TEST 3 Flashcards
1
Q
What percent of the population is involved in sports and performance activities?
A
33 %
2
Q
How many children under 18 receive medical treatment a year?
A
3.5 million
3
Q
What sports create the most injuries?
A
Football (American)
4
Q
How can injuries be reduced for child sports?
A
Matching the skills of the child to the demands of the sport
Proper physical conditioning for the child before they participate
Grouping children by skill level
Ensuring there is a physical exam
5
Q
What precentage of adults particpate in sports?
A
62 %
6
Q
Are Sports related injuries in an adult population low or high?
A
High
7
Q
How can sports clinics help with adult sport injuries?
A
Providing adults they access they need to qualified professionals and can address aging physiology Providing programs that focus on agility, balance and core strength
Reducing the risk of injuries
Educating the individuals for their later years of sports performance
8
Q
Types of Facilities
A
Fitness only facilities
Boutique Facilities
Multi-purpose Facilities
9
Q
Fitness only Facilities
A
They usually have cardio areas, resistance training areas, group exercise, and locker rooms.
Planet Fitness, 24 hour fitness, Equinox, Anytime Fitness, Mcfit (Germany)
10
Q
Boutique Facilities
A
Serves a niche
Yoga, Barre, Pilaties, cycling, Crossfit, Personal training, HIIT studios
11
Q
Multi-Purpose Facilities
A
Fitness facilities and 1 or more recreational space
Lifetime Fitness, LA fitness, The Maverick Racquetball Club
12
Q
Spaces Found in the Facilities
A
Aquatic Areas
Fitness Areas
Group Exercise studio
Racquet ball Courts
Gymnasium/ sport courts
Locker rooms
Wet Areas
Reception and Greeting Areas
Spa and Massage Facilities
Child-Care and Children Services
13
Q
The Design Process
A
Programing Phase
Schematic Phase
Design - Development Phase
Construction - Document Phase
Construction-Adminstration Phase
Construction Process
14
Q
Programing Phase
A
Program and activity needs for the space
15
Q
Schematic Phase
A
Architect Renderings and appearance
16
Q
Design - Development Phase
A
Competed set of plans, structure, electrical, mechanical engineers
17
Q
Construction - Document Phase
A
Prepares full set of construction documents, permits
18
Q
Construction - Administration Phase
A
Find Contractor, start construction
19
Q
The Construction Process
A
Has begun once general contractor has been selected and hired
Contractor fudge factor
Obtain a contract
Limit change orders
Meet regularly with contractor
Lien waivers
Punch List
Under certain circumstances you can fire a contractor
20
Q
Design Costs
A
Architect costs can run as low as 6 percent to 12 precent of total project costs
Landscape design, civil engineering, acoustical engineering, surveys
21
Q
Construction costs
A
Overall construction costs
Build out of inside a current standing building is 75-100 dollars / sqft
22
Q
How long should pre design phase take?
A
6 months or at least 25% of total project time
23
Q
How long should design phase take?
A
12% of the total project time or 3 months
24
Q
How long should construction phase take?
A
50 % of total project time or 12 months
25
How long should pre-operation phase take?
15% of total project time or 3-4 months
26
Pre-design Phase
The planning committee analyzes the programs and
services that will be provided to athletes so that the
facility is built to meet program needs.
The greatest priority when designing a facility is
completing a NEEDS ANALYSIS.
A FEASIBILITY STUDY is conducted to determine
costs, facility location, programs of interest to each
athletic group and projected usage.
SWOT is often a primary task of a feasibility study.
(Strengths, weakness, opportunities and threats).
27
Design Phase
Finalization of design and planning committees,
facility blueprints and equipment selection.
Facility spacing is designed to be user friendly,
taking into consideration health codes, safety codes,legal codes and traffic flows.
28
Construction Phase
Construction of the building is begun and
completed.
Deadlines must be set and adhered to, or default
penalty may have to be paid by the architect or
contractors.
The strength and conditioning professional and the
planning committee should be present on the job
site as often as possible during the construction
phase to make sure the design features are being
adhered to
29
Pre-operation Phase
A process for selecting staff that meets standard
hiring guidelines is created.
Qualified staff is hired.
For each position, the staff should have an
appropriate level of education, employment
experience, and certification.
A plan for continued staff development, including
continuing education, in-service training, and
advanced credentialing is developed.
30
Strength facility Designs
Should be on ground floor. Second floor must be able to withstand 100 lb / ft^2
Supervision office should be located centrally with large windows to allow clear view of facility
Free and unbstructed access to entrences, exits and walkways. NEED double doors with removable middle pole, Emergency must be clearly marked and free of obstructions
Ceiling height needs to be 12-14 ft with 75- 100 foot candles
Flooring can be Carpet, Rubberized floor, or Poured rubber. Carpet is cheapest not good absorber, Rubberized floor is more expensive and more durable than carpet good shock absorber, Poured rubber is most expensive, very durable and easy to clean.
Windows and mirrors need to be 20 inches off the ground
High windows and skylight should not be over supine stations to prevent glare
Gym temp should be 72-78 degrees at all time. Strength facility should have OWN controls.
Humidity should be 60% or less
Air circulation should be 8 - 12 exchanges per hour with 12 - 15 optimal
Electrical should be grounded 110 v and 220 v. Plan must identify the electrical requirement of all equipment
Drinking fountains should be easily accessible but not hamper traffic flow
Restroom should be near or in the facility
Telephones must be available to staff for emergency use.
Signs should display policies rules, and safety guidelines
Storage facility should be available for cleaning and maintenance items such as unused equipment.
31
Arranging Equipment In Facility
Olympic Platforms should be placed away from windows, mirrors, exits, and entrances to avoid breakage of glass, distraction or collision with equipment or athletes.
Tall Machines should be arranged along walls
(squat racks, power racks, lat pulldown, smith machines)
Dumbbell racks should be against the walls
Barbell and dumbbells should be a minimum of 36 in between bar ends for ease of movement without obstruction
Weight trees should be close to plate loading equipment
Equipment should be at least 6 inches from mirrors
32
Traffic Flow
Should flow around the perimeter, Carpet can be used to designate the walway
Should be one walkway that bisects the facility
unobstructed 36 in pathway should be maintained at all times.
33
Exercise Areas
Stretching Area should be 49 ft^2 per athlete space should be allotted for stretching
Circuit training machines should be spaced 26 to 36 inches from each other. Multi station machines require more floor space but accommodate more athletes at once.
Free Weights requires 90 ft^2 for bench press, one free weight station accommodates about 3-4 people
Aerobic Areas need to be 24 ft^2 for bikes and stair machines. 6 ft^2 for skiing machines and 45 ft^2 for treadmills
34
Staff to Athlete Ratio
Junior High School = 1:10
High School = 1:15
Older than high school = 1:20
Type of training is a consideration. Circuit Training require LESS SPOTTING than performing olympic lifts
34
Considerations in Scheduling the Strength
and Conditioning Facility
Seasonal Priority and peak hours
Group size and equipment availability
Staff to athlete ratio
34
Maintaining and Cleaning surfaces
Flooring ( wood flooring, tile and antistatic flooring, resilient rubber flooring, interlocking mats, carpeting)
Vertical Surfaces (walls, mirrors, shelves)
Ceilings (fixtures, tiled ceilings, open ceilings)
Environmental factors (mold, mildew, rust and lighting)
35
Liablilty
A legal responsibilty, duty, or obligation
36
Standard of Care
What a reasonable and prudent person would do under similar circumstances
37
Negligence
Failure to act as a reasonable and prudent person would under similar circumstances
38
Assumption of Risk
Knowing what an inherent risk exists with participation in an activity and voluntarily deciding to participate anyway.
39
Litigation Issues
Supervision
Instruction
Human Resources
Medical Clearance
Emergency Care Plan
Record Keeping
Liability Insurance
40
Product Liability
Use equipment only for the purpose intended
Be certain that equipment meets standards
Buy only from reputable manufactures
Do not modify equipment unless such adaptations are designated
Apply all warning labels that accompany a new equipment purchase
Continually inspect equipment for damage and wear
Do not unsupervised athletes to use equipment,
41
Strength and Conditioning Staff
Head Strength and Conditioning coach
Assistant Strength and conditioning coach
Facility Supervisor
42
Staff Policies and Activity
Staff meeting
orientation meetings
annual plan
budgetary issues
Staff facillity use
staff workout times
relationships with athletes and staff
staff professional goals
Posted messages
touring the facillity
approved exercise guidelines
testing procedures and schedules
progress cards
record and awards
43
Facility Administration
Access to the facility. preparticipation requirements for student athletes. Eligibility criteria, Action for ineligible person
Daily operation. Facility opening, during training hours, facility closing.
Telephone and music system use
Facility rules and guidelines
Emergency Procedures ( Accidents and injuries, fire, tornadoes or severe weather, First aid kit. )
44
Cardiovascular Equipment
The first two pieces were the INDOOR ROWERS, and TREADMILLS
45
What percentage of members use Elliptical trainers
19 - 38 %
46
What percentage of members use Stair climbers
7 - 29 %
47
What percentage of members use Stationary bikes
10 - 16 %
48
What percentage of members use Treadmills
37 - 50 %
49
What percentage of members use cross trainers
7 %
50
Selectorized equipment
NAUTILUS led the change and invented the CAM machines
Categories: Chest, back. Trunk / leg, Abdominal, lower back, arms and shoulders
51
Free Weight Equipment
2000 year of production
1st piece was dumbbells during GREEK period 300 to 700 bce
2nd piece was the medicine ball around the same time
Kettlebell was introduced in the 1700's
Mid 1800's globe barbells and dumbbells introduced
Categories: Barbells and Dumbbells, Benches and support machines, and plate loaded machines
52
Cardiovascular Entertainment Equipment
1991 Cardio Theater
Musak
Radio Stations
Now Individual Televisions on Equipment
Categories: Personal Viewing Systems, Interconnected A/V Entertainment, Personal Tuner A/V Systems
53
Other Required Equipment
Functional Fitness Accessories ( Sleds, Ropes, tires, TRX, ETC.)
Whole-Body Vibration Machines ( Power plate, I-Tonic, Neural Recruitment, balance, strength, sedentary)
Pilates Equipment ( Reformers)
Spa Equipment ( massage tables and Facial Tables)
54
Types of Locker Rooms
Basic Model
2nd level
3rd level
4th level
55
Basic Model Locker Room
Day use lockers, showers, restroom
56
2nd level Locker Room
Locker Rooms, Rentable Lockers, whirlpools, saunas, and some amenities
57
3rd level locker rooms
All locker types, sauna, steam room, all amenities included
58
4th level locker rooms
Executive (key chip, uniform, laundry service, shoe shining, lounges, coffee bar, etc.)
59
Operating Practices for Locker Rooms
Cleaning and care of Locker Rooms
Maintaining sauna, steam room, and whirlpool
60
What to maintain in sauna?
Monitor temp every few hours
Working clock and temp on display at all times
Clean and disinfect daily
Check regularly to ensure to member is in harm
Post signage regarding processes and procedures
61
what to maintain in steam room?
Monitor temp every few hours
Working clock and thermometer
Clean and disinfect and scrub the steam room's surfaces floors and walls daily
Ensure a cold source of water
Check Regularly for members in harms way
Signage
Mechanism for emergency shut off
62
What to maintain in Whirlpool?
Monitor temp every few hours
Monitor pool chemistry (pH 7.2 to 7.4) (chlorine 1ppm to 4ppm)
Working clock and thermometer
Empty and clean whirlpool daily
Check regularly for members in harms way
Signage
Mechanism for emergency shut off
63
Laundry Services
Providing clean towels
Providing laundry service for exercise clothes
Washing sheets of massage therapists
Ensure you purchases the right equipment ( Commercial grade)
64
Cleaning services
Remind staff to clean
establish checklists for everything
Laundry duties need a checklist
Locker rooms are THE most important
65
Accounting
Financial reporting ( Daily sales sheets, Daily / Weekly / monthly financial reports , Budgeting and forecasting tools)
Accounts payable ( Policies and procedures to pay expenses)
Accounts receivable ( Policies and procedures to handle income )
Payroll Functions ( Ensure all employees receive proper compensations and payroll taxes are taken out)
66
Statistics for Asian markets
Engages less than 1 % of eligible market
31,000 clubs
17,400,000 members
Average membership price $24-$79
Per capita income tends to be lower
67
Cultural Factors affecting asian markets
China, Hong Kong, and Taiwan ( more active, still practicing martial arts, provides a high level of natural activity and less needs for gyms)
Regular activity is part of a normal day
68
Industry Longevity in Asian Countries
Relatively new
Slow Growth
Possible lower need
69
Domestic driving factors
U.S processes larger amounts of entrepreneurs
- Once project gains momentum every one jumps on board
- market saturation
- amount of health clubs still growing
- most asian gym brands have been created by US based brands or local asian entreprenurs
70
Asian Market Membership Characteristics
Japan ( lean towards Females)
China (younger ages, 18-34 years of age, Similar to European)
71
Lead players in the Asian Markets
Central sports ( 153 clubs, 484 million in revenues)
Konami ( 385 clubs, revenues of 788 million)
72
Asian markets comparisons to US and European Markets
European Leader ( Virgin Active : 1 billion in revenues)
United States Leaders ( LA fitness = 1.5 Billion, 24 Hour Fitness = 1.3, Lifetime Fitness = 1.3 Billion)
73
Risk Management for Members
Pre Activity Screening
Medical Clearance
Waiver of Liability
Emergency response systems (local health care, emergency response systems, AED)
Signage ( Slip hazards, trip hazards, warm-up, cool-down, physician apporval, ETC.)
Preventative Maintenance (regular checks on equipment for Breaks)
Incidence Reports ( Document everything)
74
Front of House Operations
Administrative policies, practices, procedures and systems that enable and empower employees to deliver the club's products and services to its members as consistently as possible
Pre activity Screening (par-Q, Medical history Questionnaire)
Fitness Assessment ( Cardiovascular Assessments, Strength. flexibility, Body Fat, Metabolism, functional movement screens)
Fitness and Activity Orientation (Small group Orientation, individual Orientation, self directed orientation)
Exercise prescription and personal training
Fitness floor Supervision ( answering questions, correcting members, checking equipment status, greeting members )
Equipment Care and Maintenance ( regularly scheduled and outlines )
75
Tennis Department
Cleaning and Maintenance Practices ( Lighting levels, clearing courts, check nets for damage, repairing court surfaces)
Scheduling Court Reservations ( Limiting Time, Advanced Reservation Limits)
Program Functions ( Registration Forms for all programs available)
76
Front Desk Reception Areas
Welcoming members and guests ( name recognition, Provide evidence of membership, monitor guest access)
Scheduling Appointments ( Scheduling and managing all appointments)
Answering Phones ( Establish the number of rings allowed, Standard answering greeting, How callers are put on hold, forwarded and take messages)
Disseminating Club Information
77
Child Care
Hours of operation
Age Group Established
Drop-off and Time limit policies
Sign in and sign out procedures
services provided
Registration and Enrollment
Staff to Child ratio ( Children under 2 - no more than 3 child per adult, Children from 2 to 5 - No more than 5 children per adult , Children 5 to 8 - No more than 6 to 7 children per adult)
Medical Situations
78
Professional Meanings
Appearance
Demeanor
Reliability
Competence
Phone Etiquette
Written Correspondence
Organizational Skills
79
ACE several characteristics of a professional trainer
They are focused
They are Human
They walk the walk
They ask questions
They educate their clients
They do not use too much Lingo
They provide Homework Assignments
80
Client Retention
Customer Service (water / towel service)
Must follow laws of Professionalism
Give 100% of attention to client
Reiteration : Being a quality spotter is huge
81
Ways to create new business
Luke's locker
Lunch and learns
Corporate Seminars
Sponsorships for Charity Events
Donations
Fun Run/5k's
82
McFit (Germany)
600 members per location
Under 20 euros per month
230 locations
Limited Staff
Sign up online or though Kiosks
Limited amenities
82
Opportunities and Challenges in European Markets
Value Added Tax (between 20- 25 % of purchase price, High sales tax due to government on gym memberships)
Obesity Pandemic ( Obesity of US has spread to UK)
Staff Professionalism ( REPS created, Online training systems)
Healthcare ( same opportunities to start corporate wellness in US.)
Pricing ( constant pressure on the industry with varying Pricing )
Leadership Talent and Availability (As industry grows, the need for talent will rise)
Industry Representation ( IHRSA in US segmented in Europe)
European Economy ( Slow to rebound from 2008 recession)
83
Seven factors shaping the Future
The Age Wave : baby boomers
The State of Health
The wealth Gap and Income Inequality
Globalization : The world in now one
Green : Reconnecting with Nature
84
The age wave
74 million US adults born after 1946
Collectively the wealthiest population
Hold 70 % of US wealth
Want to live healthy as long as they can
40 % of consumer spending
Programs for restricted movement abilities
85
The state of Health
Exponential increase in obesity and all the negative health outcomes
Childhood obesity
Diabetes, heart disease and cancer
Broken Healthcare system
Fitness providers must establish greater credibility with healthcare industry
Programming needs to address special situations
Fitness professionals expand knowledge to healthcare
Alternative medicine will emerge
86
The Wealth Gap and Income Inequality
1 percent of adults hold 40 percent of the world’s wealth
Another 1 percent holds 50 percent
45 million adults are below the poverty line The industry must balance between its need to appeal to a larger audience whom may have little disposable income.
Depending too heavily on the wealthiest portion of the population to stay afloat
Solutions
Present programs within the lower income level bracket
Possibly delivering services over the internet
87
Globalization
Adaptations of the industry and professionals will serve the entire world not just the US
88
Green connecting with nature
Consider the use of environmentally friendly products for cleaning the facilities.
Incorporate sustainable products in construction: renewable woods, bamboo, cork, recycled glass, solar powered, recycled rubber, reclaimed rain water.
Supporters of the green push.
Provide services to reconnect the members with the environment
Move towards equipment that places fewer demands on the environment.
89
First Contact
As the second club representative to contact the new member, we must remember to be overly professional, kind and inviting when we reach out to set up an initial meeting
90
Initial Introduction
Once the trainer and client have set a time for their
fitness assessment/first meeting, the trainer should
follow a few basic rules
Always be prepared
Engage the new member in friendly conversations
Consider a room where client is not separated by a desk.
91
Proper first meeting room
Assessment Room is always appropriate
sales office is mixed
92
Purpose and processes of the fitness assessment
Display education for cliant
Must Take our time
Vigor Active company Fitness assessment
93
HOW MANY INITIAL WORKOUTS SHOULD WE
OFFER A MEMBER AND WHY?
two is perfect to offer to a person
more than two may me effective but not all the time
94
Structure of the first two workouts
Large muscle groups, Multi joint exercises
Frequently refer back to the assessment and connect the exercises which you are prescribing for the client to achieve the results which they previously mention and are striving for
Frequent correction form crucial
if balance is an issue then base the two workouts on imbalance correction
Find Happy medium
Always engaged with cliant
Find undesirable fitness characteristics and "have tools to fix the characteristics"
ALWAYS base the two workouts on what cliant wants
Recommend workouts to help achieve goals
95
When to mention the purchase of a package
Talk about how you enjoy working with the client and how they would benefit with the workouts prescribed.
be genuine
96
Where will you close the sale?
acceptable to move into office
if client already made personal connection then any atmosphere is appropriate
97
Possible sale closing wordage
The potential client will see more logic in purchasing a larger package if you plan it out and present them with the perfect amount of sessions.
Number Numbers Numbers!
Logic
