Test 2 Part 2

Question 1

Habit of Mind

Answer 1

Patterned way of thinking that defines how a person approaches issues and conceives of alternative ways of resolving or dealing with them

Question 2

Habit of Character

Answer 2

Way of being in the world, the most important of which for a leader is simple modesty

Question 3

Modesty

Answer 3

Balancing personal humility about one’s accomplishments alongside a profound commitment to the good of the company

Question 4

Authentic Communication

Answer 4

Excellent communication that has a keen ability to influence and motivate others

Question 5

Open Communication

Answer 5

Interaction in which participants view other interactants as receptive listeners and avoid disconfirming feedback

Question 6

Supportive Communication

Answer 6

Interaction that emphasizes active listening and taking a real interest in others

Question 7

Theory of Leader-Member Exchange

Answer 7

Popular leadership theory that stresses the supportive relationship between leaders and members in an organization

Question 8

Motivation

Answer 8

Degree to which an individual is personally committed to expending effort in the accomplishment of a specified activity or goal

Question 9

Empowerment

Answer 9

Enhancing feelings of self-efficacy on the part of the employee

Question 10

Harassment

Answer 10

Form of communicative behavior that degrades or humiliated people

Question 11

Change Agent

Answer 11

One who seeks to lead an organization through an increasingly turbulent global business environment through the strategic use of communication

Question 12

Strategic Thinking

Answer 12

Collecting relevant environmental data and making conscious choices about organizational values, positioning, and direction

Question 13

Strategic Positioning

Answer 13

Selecting a strategy or purpose that distinguishes the organization from its competitors

Question 14

Competitive Strategy

Answer 14

Clear statement of why customers should choose a company’s products or services over those of its competitors

Question 15

Competitor Analysis

Answer 15

Identification of similar products and services that are offered by other companies as well as past attempts that have failed in launching a product or service

Question 16

Lowest-Cost Strategy

Answer 16

Business strategy that involves a commitment to offering a product or service at the lowest possible cost

Question 17

Differentiation

Answer 17

Popular business strategy that involves highlighting the unique or special qualities of a product or service

Question 18

Strategic Alignment

Answer 18

Process of modifying organizational systems and structures to support the competitive strategy

Question 19

Superordinate Goal

Answer 19

Broad outcome that everyone in an organization is motivated to achieve

Question 20

Total Quality Management (TQM)

Answer 20

Large-scale strategic alignment that involves a company-wide, comprehensive effort to create a culture of quality

Question 21

Targeted Selection

Answer 21

Systematic job-interview process through which selected experts assess job candidates on the key dimensions of each job

Question 22

Media Richness

Answer 22

Number of multiple channels of contract afforded by a communication medium

Question 23

Performance Management

Answer 23

Any system that tracks and gives feedback to employees about how well they are accomplishing objectives tied to each of their key job dimensions

Question 24

Synchronicity

Answer 24

Capacity of a technology to allow for simultaneous two way (or multi way) communication