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Organizational Communication > Test 2 Ch 4-5 > Flashcards

Test 2 Ch 4-5 Flashcards

1
Q

System Components

A

Hierarchically ordered, Interdependent, Permeable

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2
Q

Input–Throughput–Output processes

A

Exchange, feedback processes

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3
Q

System Properties

A

Holism, equifinality, negative entropy, requisite variety

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4
Q

Hierarchically ordered

A

system consists of smaller subsystems and is embedded within larger supersystems

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5
Q

Interdependent

A

System components depend on each other for effective functioning

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6
Q

Permeable

A

system is open to its environment , and system components are open to each other

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7
Q

Exchange processes

A

input and output processes require exchange between the system and the environment. throughput processes require exchange among system components

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8
Q

feedback processes

A

system control is maintained through feedback. corrective (negative) feedback serves to keep a system on a steady course. growth (positive) feedback serves to transform or change a system

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9
Q

Holism

A

because of component interdependence, a system is more than the sum of its parts

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10
Q

equifinality

A

because of component interdependence, there are multiple paths to any system outcome

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11
Q

negative entropy

A

because of system openness, a system has the ability to avoid deterioration and thrive

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12
Q

requisite variety

A

because of system openness, a system should maintain the internal complexity necessary to cope with external complexity.

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13
Q

a bias for action

A

Excellent Organizations react quickly and do not spend excess time planning and analyzing

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14
Q

close relations to the customer

A

Excellent Organizations gear decisions and actions to the needs of customers

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15
Q

autonomy and entrepreneurship

A

Excellent Organizations encourage employees to take risks in the development of new ideas

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16
Q

productivity through people

A

Excellent Organizations encourage positive and respectful relationships among management and employees

17
Q

hands-on, value-driven

A

Excellent Organizations have employees and managers who share the same core value of productivity and performance

18
Q

stick to the knitting

A

Excellent Organizations stay focused on what they do best and avoid radical diversification

19
Q

simple form, lean staff

A

Excellent Organizations avoid complex structures and divisions of labor

20
Q

simultaneous loose-tight properties

A

Excellent Organizations exhibit both unity of purpose and the diversity necessary for innovation

21
Q

Systems/Orgasmic Metaphor

A

metaphor used for organizations rather than the mechanistic metaphor

22
Q

System components

A

What systems are made of
~people
~departments

Types:
~Hierarchical Ordering
~Interdependence
~Permeability

23
Q

System Process

A

How systems work

Types:
~Holism
~equifinality
~negative entropy
~requisite variety
24
Q

System properties

A

Unique characteristics that arise from these components and processes
~
~

25
Q

Hierarchical Ordering

A

arranged in highly complex ways that involve subsystems and super systems

26
Q

Interdependence

A

implies that the functioning of one component of a system relies on other components of the system

27
Q

Permeability

A

allows information to flow in and out

28
Q

Input-throughput-output

A

system inputs info from the environment through its permeable boundaries. the system then works on these inputs with some kind of transformational process (throughput) finally the system returns the transformed output to the environment

29
Q

Exchange

A

apparent in both input and output exchanging

30
Q

feedback

A

info that helps to facilitate the interdependent functioning of system components
Types: negative feedback, corrective feedback, or deviation-reducing feedback (steady system functioning) /positive, growth, or deviation-amplifying feedback (change through growth and development)

31
Q

Holism

A

more than the sum of its parts

32
Q

equifinality

A

a system can reach the same final state from differing initial conditions and by a variety of paths

33
Q

negative entropy

A

tendency of closed systems to run down

34
Q

requisite variety

A

the internal workings of the system must be as diverse and complicated as the environment in which it is embedded

35
Q

cybernetics

A

process through which physical, natural, and organizational systems are steered toward reaching system goals

36
Q

Cybernetic system consists of

A

~systam goal
~mechanisms
~feedback

Organizational Communication (1 decks)

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