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Org Comm > Test 2 > Flashcards

Test 2 Flashcards

1
Q

Anticipatory socialization

A

Occurs before entry into organization. Predisposition.

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2
Q

Encounter

A

Sensemaking stage occurs when new employee enters organization and must let go of old roles and values in adapting to new expectations

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3
Q

Metamorphosis

A

Completion of socialization process. “Initiated” into organization

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4
Q

Three phases of socialization

A

Anticipatory, encounter, metamorphosis

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5
Q

Surface acting

A

Putting on a mask to deal with situation

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6
Q

Deep acting

A

Internally visualizing better situation or sympathizing with others

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7
Q

Emotional buzzing

A

Emotions spread fast in the workplace

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8
Q

Three dimensions of burnout

A

Emotional exhaustion, lack of personal accomplishment, depersonalization

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9
Q

Emotional contagion

A

Affective response observer experiences emotions parallel to another person

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10
Q

Empathic concern

A

Affective response observer has a nonparallel emotional response

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11
Q

High network density

A

Many interconnections among network members

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12
Q

Less network density

A

Loose interconnection

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13
Q

Symmetrical relationship

A

Whether the two nodes involved in the link have the same kind of relationship with each other

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14
Q

Bridge

A

Connects group with people outside of group

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15
Q

Liaison

A

Connects two opposing people

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16
Q

Multiplexity

A

Number of different kinds of content that flow through particular network link

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17
Q

Strong culture 4 components

A

Values, heroes, rites & rituals, cultural network

18
Q

Values

A

Beliefs and visions

19
Q

Heroes

A

Individuals that exemplify organizations values

20
Q

Rites & rituals

A

How organization celebrates its values

21
Q

Cultural network

A

Communication system through which cultural values are instituted & reinforced

22
Q

Emotion-centered coping

A

Dealing with negative affective outcomes of burnout

23
Q

Problem-centered coping

A

Dealing indirectly with the causes of burnout

24
Q

Appraisal-centered coping

A

Changing the way one thinks about the stressful situation

25
Q

Informational support

A

Provision of facts and advice to help an individual cope

26
Q

Emotional support

A

Letting another person know that they are loved and cared for

27
Q

Instrumental support

A

Physical or material assistance that helps an individual cope with stress and strain

28
Q

Overt questions

A

Newcomer solicits info by asking direct questions of info targets

29
Q

Indirect questions

A

Newcomer solicits info by asking non-interrogative questions or by hinting

30
Q

Third parties

A

Newcomer solicits info by asking secondary source rather than primary source

31
Q

Testing limits

A

Newcomer solicits info by deviating from org rules and observing reactions

32
Q

Disguising conversations

A

Newcomer solicits info by disguising attempt as a natural part of the conversation

33
Q

Observing

A

Newcomer solicits info by watching behavior in situations

34
Q

Surveillance

A

Newcomer solicits info by making sense of past observed behavior

35
Q

Role taking phase

A

Superior attempts to discover relevant talents and motivations of member through testing sequences

36
Q

Role making phase

A

Member seeking to modify nature of role given by the superior

37
Q

Role-routinization phase

A

Role of subordinate and expected behaviors of supervisor are well-understood by both parties

38
Q

Leader member exchange 3 phases

A

Role taking, role-making, role-routinization

39
Q

Interdependence

A

Need of system components to rely on other components in order to function

40
Q

Equivocality

A

Unpredictability inherent in information environment of an organization

41
Q

Sensemaking

A

Cycles in which organizational members introduce and react to ideas that help to make sense of the equivocal information environment

Org Comm (1 decks)

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