Test 2 Flashcards
Job Orientation
Should provide basic background information and socialize the employee.
Socilization
On going process of instilling in employees the attitudes, standards, values.
Training
Refers to the methods employees use to give new or present employees the skills they need to preform jobs
Steps in creating a training program
Analyzing the training needs Design the overall training program Develop the course Implement training Evaluate the courses effectiveness
On the job training
Coaching or under study method
Informal learning percentage
80% comes from learning on job
Apprenticeship training
Combination of classroom instructions and on the job training
Stimulated training
Saves money
Functional illiteracy
Being able to handle reading, writing and arithmetic
Case study method
Presents trainee with a written description of an organizational problem . Person discusses his findings and solutions in discussion with other trainees
Job rotation
Managers moved around to help with training
Executive coach
Outside consultant comes in
Sensitivity training
Open eyes to feelings in environment
Training outcomes
Reaction
Learning
Behavior
Results
Final step in training process
Results- what results were achieved in terms of training objectives previously set
Paper and Pencil Survey
90% of firms collecting end of class evaluations. Data use paper and pencil surveys
Performance appraisal
Evaluating an employees current and or past performance relative to his preforming standards
When are traditional performance appraisal systems done?
Annually
What is SMART?
Specific Measurable Attainable Relevant Timely
What is the problem with self rating ?
Employees rate themselves higher than supervisor would
Alternation
Indicates the employee who is highest in the trait being measured and the lowest.. alternates between high and low till all employees are addressed
Forced distribution
Manager places predetermined percentages of subordinates in performance categories
