Test 2

Question 1

Job Orientation

Answer 1

Should provide basic background information and socialize the employee.

Question 2

Socilization

Answer 2

On going process of instilling in employees the attitudes, standards, values.

Question 3

Training

Answer 3

Refers to the methods employees use to give new or present employees the skills they need to preform jobs

Question 4

Steps in creating a training program

Answer 4

Analyzing the training needs
Design the overall training program
Develop the course 
Implement training 
Evaluate the courses effectiveness

Question 5

On the job training

Answer 5

Coaching or under study method

Question 6

Informal learning percentage

Answer 6

80% comes from learning on job

Question 7

Apprenticeship training

Answer 7

Combination of classroom instructions and on the job training

Question 8

Stimulated training

Answer 8

Saves money

Question 9

Functional illiteracy

Answer 9

Being able to handle reading, writing and arithmetic

Question 10

Case study method

Answer 10

Presents trainee with a written description of an organizational problem . Person discusses his findings and solutions in discussion with other trainees

Question 11

Job rotation

Answer 11

Managers moved around to help with training

Question 12

Executive coach

Answer 12

Outside consultant comes in

Question 13

Sensitivity training

Answer 13

Open eyes to feelings in environment

Question 14

Training outcomes

Answer 14

Reaction
Learning
Behavior
Results

Question 15

Final step in training process

Answer 15

Results- what results were achieved in terms of training objectives previously set

Question 16

Paper and Pencil Survey

Answer 16

90% of firms collecting end of class evaluations. Data use paper and pencil surveys

Question 17

Performance appraisal

Answer 17

Evaluating an employees current and or past performance relative to his preforming standards

Question 18

When are traditional performance appraisal systems done?

Answer 18

Annually

Question 19

What is SMART?

Answer 19

Specific
Measurable
Attainable 
Relevant
Timely

Question 20

What is the problem with self rating ?

Answer 20

Employees rate themselves higher than supervisor would

Question 21

Alternation

Answer 21

Indicates the employee who is highest in the trait being measured and the lowest.. alternates between high and low till all employees are addressed

Question 22

Forced distribution

Answer 22

Manager places predetermined percentages of subordinates in performance categories