Test 2 Flashcards
Management Vision (Vision vs. Mission)
Brand explanation of why the organization exists and where it’s trying to go in the future.
Management Mission (Vision vs. Mission)
Outline of its fundamental purposes
- Self-concept
- Philosophy
- Long-term survival plan
- Customer needs
An Organization Chart
A visual device to show:
- Relationships among people
- Chain of command
- Who reports to whom?
The “C-Suite”
CEO (Chief Executive Officer) - Introduces change in the organization COO (Chief Operating Officer) - Implements the changes the CEO makes CFO (Chief Financial Officer) - In charge of finances - What they buy - What they spend CIO (Chief Information Officer) - Gets the right information to the right people CMO (Chief Marketing Officer) CSO (Chief Security Officer)
Leadership Styles: Autocratic
Making decisions without consulting others
Leadership Styles: Democratic (participative)
Making decisions by consulting with others.
- Managers and employees work together
Leadership Styles: Free-rein
Managers set objectives and employees are free to do whatever is appropriate to accomplish the objective
Why do companies need to reorganize?
- Adjust to changes in the economy and market
- Global competition
- Pressures to be more environmentally aware
- Declining economy
- To go back to the fundamentals of basic organizational principles
Reorganization
Re-aligning people, assets, and/or divisions
What is “Span of Control?”
The optimal number of subordinates a manager should supervise
Operations Management
A specialized type of manangement that focuses on converting resources into good and services
- ex. manufacturing plant manager
What is “Production?”
The creation of goods using the 5 factors of production (land, labor, capital, entrepreneurship, and knowledge).
What is “job specification?”
A summary of the minimum qualifications needed to do a particular job.
What is “job specialization?”
Dividing the job into tasks.
Intrinsic Rewards (Intrinsic vs. Extrinsic)
Personal satisfaction you feel when you perform well and complete goals.
Extrinsic Rewards (Intrinsic vs. Extrinsic)
Something given to you as a recognition of good work
- pay raises
- promotions
- awards
Hawthorn Effect
People act differentely when they know they are being watched.
Global Compact Principles
Human rights Labor Environment Anti-corruption (10 total)
Fayol’s Principle
Chain of command, strict. You report to this person.
Maslow
He studied motivation and developed the “hierarchy of needs.”
Hierarchy of Needs Pyramid
self-actualization Esteem Social Safety Physiological
Once a need has been met, it no longer motivates.
As needs are met, new needs emerge that motivate.
Herzberg’s 2 Questions
- What factors controlled by managers are most effective in increasing worker motivation?
- How do workers rank their job-related factors in order of importance related to their motivation?
Define and list Herzberg’s Hygiene Job-Factors
Job factors that cause dissatisfaction if missing, but that do not nessessarily motivate employees if they are increased.
Define Herzberg’s Motivation Job-Factors.
Job factors that cause employees to be productive and give satisfaction.
MBO - Management by Objective
Cycle of discussion, review, and evaluation of objectives among top and middle-level managers, supervisors, and employees.
- managers formulate goals in cooperation with everyone
- managers monitor and reward achievement
Expectancy Theory
The amount employees exhert depends on what the expect to get out.
- Can I accomplish it?
- What is the reward?
- Is the reward worth the effort?
Equity Theory
Employees try to maintain equity of inputs and outputs compared to others in simililar positions.
- workers base thier perception of of their own outcome on others or a group
- perceived inequity can lead to reduced quality or productivity.
EEOC
Equal Employment Oppertunity Commision - Gave the EEOC right to issue workplace guidelines for acceptable employer conduct. Vested with the power of enforcement.
Title VII
Prohibits discrimination in hiring, firing, compensation, training, terms, conditions, and privillages based on race, religion, creed, sex, ext.
