Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MONROECC - BUS104 (Sicker) > Test 2 > Flashcards

Test 2 Flashcards

1
Q

Management Vision (Vision vs. Mission)

A

Brand explanation of why the organization exists and where it’s trying to go in the future.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Management Mission (Vision vs. Mission)

A

Outline of its fundamental purposes

  • Self-concept
  • Philosophy
  • Long-term survival plan
  • Customer needs
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

An Organization Chart

A

A visual device to show:

  • Relationships among people
  • Chain of command
  • Who reports to whom?
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

The “C-Suite”

A 
CEO (Chief Executive Officer)
 - Introduces change in the organization
COO (Chief Operating Officer)
 - Implements the changes the CEO makes
CFO (Chief Financial Officer)
 - In charge of finances
 - What they buy
 - What they spend
CIO (Chief Information Officer)
 - Gets the right information to the right people
CMO (Chief Marketing Officer)
CSO (Chief Security Officer)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Leadership Styles: Autocratic

A

Making decisions without consulting others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Leadership Styles: Democratic (participative)

A

Making decisions by consulting with others.

- Managers and employees work together

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Leadership Styles: Free-rein

A

Managers set objectives and employees are free to do whatever is appropriate to accomplish the objective

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Why do companies need to reorganize?

A
  • Adjust to changes in the economy and market
    • Global competition
    • Pressures to be more environmentally aware
    • Declining economy
  • To go back to the fundamentals of basic organizational principles
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Reorganization

A

Re-aligning people, assets, and/or divisions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is “Span of Control?”

A

The optimal number of subordinates a manager should supervise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Operations Management

A

A specialized type of manangement that focuses on converting resources into good and services
- ex. manufacturing plant manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is “Production?”

A

The creation of goods using the 5 factors of production (land, labor, capital, entrepreneurship, and knowledge).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is “job specification?”

A

A summary of the minimum qualifications needed to do a particular job.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is “job specialization?”

A

Dividing the job into tasks.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Intrinsic Rewards (Intrinsic vs. Extrinsic)

A

Personal satisfaction you feel when you perform well and complete goals.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Extrinsic Rewards (Intrinsic vs. Extrinsic)

A

Something given to you as a recognition of good work

  • pay raises
  • promotions
  • awards
17
Q

Hawthorn Effect

A

People act differentely when they know they are being watched.

18
Q

Global Compact Principles

A 
Human rights
Labor
Environment
Anti-corruption
(10 total)
19
Q

Fayol’s Principle

A

Chain of command, strict. You report to this person.

20
Q

Maslow

A

He studied motivation and developed the “hierarchy of needs.”

21
Q

Hierarchy of Needs Pyramid

A 
self-actualization
Esteem 
Social
Safety
Physiological

Once a need has been met, it no longer motivates.
As needs are met, new needs emerge that motivate.

22
Q

Herzberg’s 2 Questions

A
  1. What factors controlled by managers are most effective in increasing worker motivation?
  2. How do workers rank their job-related factors in order of importance related to their motivation?
23
Q

Define and list Herzberg’s Hygiene Job-Factors

A

Job factors that cause dissatisfaction if missing, but that do not nessessarily motivate employees if they are increased.

24
Q

Define Herzberg’s Motivation Job-Factors.

A

Job factors that cause employees to be productive and give satisfaction.

25
Q

MBO - Management by Objective

A

Cycle of discussion, review, and evaluation of objectives among top and middle-level managers, supervisors, and employees.

  • managers formulate goals in cooperation with everyone
  • managers monitor and reward achievement
26
Q

Expectancy Theory

A

The amount employees exhert depends on what the expect to get out.

  • Can I accomplish it?
  • What is the reward?
  • Is the reward worth the effort?
27
Q

Equity Theory

A

Employees try to maintain equity of inputs and outputs compared to others in simililar positions.

  • workers base thier perception of of their own outcome on others or a group
  • perceived inequity can lead to reduced quality or productivity.
28
Q

EEOC

A

Equal Employment Oppertunity Commision - Gave the EEOC right to issue workplace guidelines for acceptable employer conduct. Vested with the power of enforcement.

29
Q

Title VII

A

Prohibits discrimination in hiring, firing, compensation, training, terms, conditions, and privillages based on race, religion, creed, sex, ext.

MONROECC - BUS104 (Sicker) (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions