Test #2

Question 1

What are the 8 parts to the Human Needs Conceptual Model:

Answer 1

-Protection from health risks
-Freedom from fear and stress
-Freedom from pain
-Wholesome facial image
-Skin and ulcus membranes integrity of the head and neck
-Biologically sound and functional dentition
-Conceptualization and proble solving
-Responsibility for oral health

Question 2

Purposes of ministry of Health and Long Term Care in Ontario (5):

Answer 2

-Establish provincial health care priorities
-Develop legislation, regulations, standards, policies and directives
-Monitor the health care system
-Establish funding models
-Ensure that the ministry expectations are fulfilled

Question 3

Who is the Minister of Health in Ontario?

Answer 3

Sylvia Jones

Question 4

What does RHPA stand for?

Answer 4

Regulated Health Professions Act

Question 5

What is the regulated health professions act (RHPA)?

Answer 5

The legislation that governs ontarios health professional regulators
-Is there to protect and serve the public

Question 6

How many regulated health profession in Ontario?

Answer 6

29

Question 7

Key features of the RHPA (3):

Answer 7

-Scope of practice
-List of controlled acts
-List of regulatory colleges

Question 8

When was the DHA (dental hygiene act) published?

Answer 8

1991

Question 9

What will effective communication lead to (6):

Answer 9

-Build trust
-Help client disclose important info
-Enhance client satisfaction
-Allows client to participate in their own care
-Helps client to make informed decisions
-Leads to more realistic expectations

Question 10

Five contextual factors influencing communication:

Answer 10

-Psychophysiological context
-Situation context
-Relation context
-Environmental context
-Cultural context

Question 11

Which contextual factor influencing communication has these examples:
-Physiologic (pain/hunger)
-Emotional status (anxiety/anger)
-Growth and development (age)
-Unmet needs
-Attitudes, values and beliefs
-Perceptions and personality
-Self esteem

Answer 11

Psychophysiological context

Question 12

Which contextual factor influencing communication has these examples:
-Information exchange
-Goal achievement
-Problem resolution
-Expression of feelings

Answer 12

Situation context

Question 13

Which contextual factor influencing communication has these examples:
-Social, helping or working relationship
-Level of trust
-Level of self-disclosure
-Shared history
-Balance of power and control

Answer 13

Relation context

Question 14

Which contextual factor influencing communication has these examples:
-Privacy level
-Noise level
-comfort and safety level
-Distraction level

Answer 14

Environmental context

Question 15

Which contextual factor influencing communication has these examples:
-Education level
-Language and self-expression patterns
-Custos and expectations

Answer 15

Cultural context

Question 16

Examples of communication principles:

Answer 16

-Talk before you touch
-Avoid inappropriate comments
-Avoid external conversations
-Treat each client as an individual
-Never make assumptions
-Reserve judgement
-Speak directly to the client
-Maintain confidentiality
-Create a safe environment

Question 17

What does PACE stand for?

Answer 17

• Partnership
• Acceptance
• Compassion
• Evocation

Question 18

What does the PACE principle do?

Answer 18

Identifies aspects of care important to effective dental hygienist-client helping relationships

Question 19

Explain partnership from the PACE principle:

Answer 19

-Use language that supports rather than persuades
-Collaborate with client
-Doesn’t mean the DH has to agree with everything the client says, but they must come to a mutual understanding

Question 20

Explain acceptance from the PACE principle:

Answer 20

-Accept the client without judgement
-Acceptance of different values or sociocultural backgrounds
-Use empathy

Question 21

Explain compassion from the PACE principle:

Answer 21

-Refers to the DH ability to deal with the welfare of the client
-To be aware of client’s physical and emotional responses during care and to provide support to a client if they are fearful

Question 22

Explain evocation from the PACE principle:

Answer 22

-The ability to respond to a message at the moment it’s sent (respond to what they client verbalized)
-It requires a sensitivity to cues that something more must be said

Question 23

Define treating clients as partners in care:

Answer 23

Basing treatment needs on data collection both objectively and subjectively

Question 24

How to treat clients as partners-in-care (3):

Answer 24

-Involve clients in the planning of care
-Develop a professional helping relationship
-Introduce the client to the initial phases of care

Question 25

Helping vs. dependency relationships:

Answer 25

• Helping: enables the client to accept responsibility for self care
• Dependency: curs then the client sees the DH as the person responsible for their own health

Question 26

Professional closeness vs. excessive familiarity:

Answer 26

• Professional closeness: genuine care for a client with definite boundaries that recognize efficiency and formality
• Excessive familiarity: an inappropriate casual relationship filled with expressions or feelings that are seen as overreactions or superficial.

Question 27

What is a “controlled act”?

Answer 27

Any one of acts that is done with respect to an individual by a health care professional