Test 2 Flashcards
is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge
Quality
Building a Safer Health System was published in 2000 by the IOM and recommended system changes for advocated strategies to reduce the number of errors and improve quality health care
To Err is Human
An error that could have caused harm to a patient, but did not, as a result of chance, prevention, or some intervention that mitigated the impact
Near Miss
Errors that result in moderate to severe harm to a patient. One of the most common adverse events familiar to nurses involves medication administration
Adverse Event
as failure of a planned intervention or action to be completed as intended and includes a variation from the standard of care
Medical Error or Adverse Event
A serious adverse event when a patient dies or has a serious, undesirable, and largely avoidable outcome as a result of error
Sentinel Event
is used when a patient has been seriously harmed or has died as a result of medical error
Root cause Analysis (RCA)
Should ALL errors be reported?
YES
is the practice of nursing in which interventions are based on data from research that demonstrates that they are appropriate and successful.
Evidence Based Practice
What type of evidence?
focused on testing of a hypothesis through objective observation and validation (randomized control trials)
Quantitative
What type of evidence?
answers questions that cannot be answered using a quantitative study (focuses on experiences)
Qualitative
What type of evidence?
Using both quantitative and qualitative is called:
Mixed Method
What type of evidence?
synthesis of evidence
Systemic Reviews
What type of evidence?
summarize research findings and advise in care of patients
Practice Guidelines
○ The process used to identify and resolve performance deficiencies. Includes measuring performance against a set of predetermined standards. In healthcare, these standards are set by the facility and consider accrediting and professional standards.
Quality Improvement
What Leadership style is this statement?
Makes decisions for the group, communication occurs down the chain of command, work output by staff is high, effective for employees with little to no education
Authoritative
What leadership style is this statement?
Includes the group when decisions are made, motivation by supporting staff achievements, communication occurs up and down the chain of command
Democratic
What leadership style is this statement?
Makes very few decisions and does little planning, motivation responsible by each staff member, work output low
Laissez-faire
Oldest theory and is sometimes called “traditional management theory”.
Classical Management Theory
Which Classical Management Theory?
Tend to focus on goals, productivity, the organization is a machine and needs to be run efficiently, production needs to be increased, managers closely supervise, workers have to have the right tools and right equipment to do their jobs, and then focus on training the workers to work more efficiently and performance incentives are used.
Scientific Management Theory
Which Classical Management Theory?
The focus is superior, subordinate communication, transmitted from the top to the bottom, very clear chain of command, very explicit rules and regulations for governing activities, use merit and skill as a basis for promotion or reward. There is a emphasis given on lifetime career service and salaried managers. Lot of the modern corporations are ran like this today. The military is a great example.
Bureaucratic Management Theory
Which Classical Management Theory?
Focus is on the science of management and principles of an organization applicable in any setting. Mainly concerned with the optimal approach for administrators to achieve economic efficiency.
Administrative Management Theory
Focus is on empowering the individual worker. They are their own source of control, motivation, and productivity in the organization. Relationship between managers and workers are the main determinants of efficiency. Emphasizes participatory decision-making increases workers autonomy. Emphasizes training of employees to improve work.
Human Relation Management Theory
What are the 3 keys to effective management?
Information, interpersonal, and decisional
Speak for the organization to the employees and vice versa
Spokesperson
Share information with their patients, staff, and employers
Public Relations
Need to keep in mind how their interactions with staff members and administration affects the care provided to the patients for whom they are responsible
Networking
