test 2 Flashcards
In regards to Contemporary Control:What is the difference Between Effectiveness and Efficiency?
Effectiveness (doing the right thing) refers to the “Informational Control Process” while Efficiency (Doing things right) refers to Behavioral Control
In Organizational Culture what are the 3 Shared things of Organizational Culture?
Values (what’s important)
Beliefs (how things work)
Behavior (how things are done)
What are the 4 Types of Culture from the Culture Chart?
- Global-
- SubGroup Culture- National, Culture, Gender, Ethnic groups, Occupational
- Organizational Culture- Beliefs, Values, Behavior
- Sub- Unit Cultures- Departments Cliques
What are the two types of control? (Governance)
Corporate Governance and External Governance
What parties are involved in Corporate (internal) governance?
Board of Directors, Management, Shareholders
What are the 5 Components of External Governance?
- Market (Possible Takeover)
- Government Agencies
- Auditors
- Banks & Stock Analysts
- Media & Public Activists
What are two reasons why management needs to be controlled?
- Shirking- Not working to max capability
2. On the job consumption (excessive)
What are the 3 Distinct Tools of Behavioral Control?
- Boundaries (rules & regulations)
- Rewards or Incentive- (be fair)
- Culture
What are the 4 Steps of the Traditional Control Process and why isn’t it very effective?
Strategy -> Implementation Strategies -> Control
(goal)
^————Feedback——————-
It’s not very effective because feedback is given only after a strategy has been implemented so it could be too late.
What are the 3 methods of Market entry for an Entrepeneur?
- Pioneering (no one has done it)- young firm with radical new product or innovative service
- Imitative- Firm introduces existing product or service to the market (i.e. Franchises)
- Adaptive- Productive or service that is somewhat new or a new set of consumers
What are some of the Pitfalls of the “Pioneering” method of market Entry?
- The market may not be open to it
- competitors could copy it
- sustaining an idea could be costly
What are the 5 Methods of Global Entry?
(From least cost and risk to most)- Knowing the Order is important!
- Exporting- Maintains its production in home and sells its products abroad
- Global Outsourcing (offshoring)- Produces non-key elements- international division where there is cheapest labor and supply
- Licensing (contract)- Between Licensor and Licensee
- Franchising- Between franchisor and franchisee
- Joint Venture- Strategic Alliance between 2 companies that collaborate to form a 3rd company
- Wholy Owned Affiliates- Built from scratch
What is the Difference between a Licensor and a Licensee
Licensor-sells certain aspects of the business to the licensee - like the trademark and name
Licensee-Keeps their own identity (ex. Budweiser owns Labatt)
What is the difference between a Franchisor and a Franchisee
The Franchisor- Sells the entire business
The Franchisee- Loses Identity
What were some of the Key Cultural observations in the Hexaflexagon Experiment?
- When people talk about different Cultures they talk about the differences not the similarities
- Differences are negatives
- Cultural patterns and protocols are are not universal
- Non Verbal communication is more powerful
- Our (your) language is superior
- Stereotyping in inevitable
- Language helps with understanding cultures
What is CEO Duality?
When someone is both the CEO of a company as well as a Board Member for the Company