test Flashcards
understanding behavior is critical which is not the following
focus on race
what is not a common aid to effective communication
making assumptions
nodding and such are examples of what
non verbal communication
what does a head nod signify
agreement
what does squinting signify
hostility
what does leaning back with mouth open signify
doubt
what does tapping signify
anxiety
dimensions of communication; what describes the how
psychological
culture describes what
decision making styles, etc…
what is something that creates a barrier to effective communication
noise
inside noise
prejudice
least effective strategy for active listening
providing info the speaker already knows
what type of communicator would nod their head while listening
the illustrator
they also nod their head up and down, and use hand gestures when talking
length if you are handcuffing someone
intimate
5-6ft is?
social
what describes time
chromatics
what describes distances
proxemics
true of false
cultural competence begins with ___ with respect —- true
why is it important for officer to use verbal and non verbal communication
all of the above
when you are translating language
encoding
when you are translating a message
decoding
cultural competence
being aware of your own cultural beliefs and values and how these may be different from other cultures
foundation of communication involves the ability of standing ______ and be aware of beliefs and perception
cultural awareness
when communicating to members of the community don’t:
rehearse responses
