test Flashcards

1
Q

understanding behavior is critical which is not the following

A

focus on race

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2
Q

what is not a common aid to effective communication

A

making assumptions

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3
Q

nodding and such are examples of what

A

non verbal communication

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4
Q

what does a head nod signify

A

agreement

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5
Q

what does squinting signify

A

hostility

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5
Q

what does leaning back with mouth open signify

A

doubt

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6
Q

what does tapping signify

A

anxiety

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7
Q

dimensions of communication; what describes the how

A

psychological

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7
Q

culture describes what

A

decision making styles, etc…

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8
Q

what is something that creates a barrier to effective communication

A

noise

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9
Q

inside noise

A

prejudice

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10
Q

least effective strategy for active listening

A

providing info the speaker already knows

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11
Q

what type of communicator would nod their head while listening

A

the illustrator

they also nod their head up and down, and use hand gestures when talking

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12
Q

length if you are handcuffing someone

A

intimate

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13
Q

5-6ft is?

A

social

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14
Q

what describes time

A

chromatics

14
Q

what describes distances

A

proxemics

15
Q

true of false

A

cultural competence begins with ___ with respect —- true

16
Q

why is it important for officer to use verbal and non verbal communication

A

all of the above

17
Q

when you are translating language

A

encoding

18
Q

when you are translating a message

A

decoding

19
Q

cultural competence

A

being aware of your own cultural beliefs and values and how these may be different from other cultures

20
Q

foundation of communication involves the ability of standing ______ and be aware of beliefs and perception

A

cultural awareness

21
Q

when communicating to members of the community don’t:

A

rehearse responses

21
Q

not a common barrier

A

lack of sympathy

22
Q

community oriented policing

A

community bank account

23
Q

unviersal concept that transends

A

the golden rule

24
Q

when 2 people are talking

A

interpersonal