Test Flashcards
Marginal Employee
The employees who are not performing at an acceptable level but possess the potential for saving and facilitating.
What are the 7 habits of successful people?
Be proactive, begin with the end in mind, put first things first, think win-win, seek first to understand and then to be understood, synergize, and sharpen the saw.
The 5 skills of emotional intelligence
self-awareness, self-regulation, self-motivation, social-awareness, and social-skills.
8 attributes of effective leaders.
declare your expectations, know your stuff, get out in front, do not give up, expect positive results, take care of your people, put duty before self, and absolute integrity.
3 prongs to situational leadership
Readiness level - the employees readiness level consists of the persons ability and willingness.
Leadership Style - directive, coaching, supportive, delegating
Matching - you match the style of leadership with the readiness level of the employee and the type they will respond to best.
What is Participative Leadership?
ask for input, suggestions, ideas. implement other ideas. communicate when you cant.
What are the supervisors responsibilities?
Hiring, Training, Coaching/Mentoring, and Directing.
What are the three long term incentives for motivation
Recognition, rewards, reinforcement
What are the four generations in the workforce?
Traditionalist, Baby Boomer, Generation X, and Millennial.
Traditionalist Generation
Grew up during WW2, want to feel needed, and values sacrifice
Baby Boomer Generation
grew up during civil rights, want products and services that show results, largest generation
Generation X
values family time, rejects rules, multi taskers
Millennial Generation
informal, optimistic, clueless, known as the entitled generation
What is effective listening?
actively absorb information, provide feedback, show the speaker you understood them
Coaching
Coaching is unlocking people’s
potential to maximize their
own performance
