TEST 1 PART 1

Question 1

Designed to provide the manger with ongoing information about the events and trends in the technological, economic, political, and legal, demographic, cultural, social, and most critically, competitive arenas.

Answer 1

Business Intelligence Systems

Question 2

Compilation of numerous amounts of data exchanges available for our retrieval

Answer 2

Decision Support Systems

Question 3

specific timed activities that execute a strategy

Answer 3

Tactics

Question 4

The general approach the organization will take to attain their goal….Every organization will have a strategic plan

Answer 4

Strategies

Question 5

What are research tactics by companies?

Answer 5

Transactional
Conversational
Observational

Question 6

Online and in-store purchase, Online, phone, in-store inquires, Warehouse and shipping manifest, Machine performance

Answer 6

Transactional

Question 7

Surveys, online and in-store intercepts, Call center interactions, In-store customer service interactions, Web chat interactions, In-store checkout, Candidate interviews, Performance reviews, Exit interviews, Annual stockholder meetings, Financial performance presentations, Listening tours, Twitter posts, Facebook posts (company site), Blog activity, Other social media posts or discussions

Answer 7

Conversational

Question 8

Online Web visits and in-store shopping trips, Competitor interactions, Click-through paths on web, In-store customer services interactions, Stock price valuations, Biometric measures

Answer 8

Observational

Question 9

What is the top tier of the decision making hierarchy?

Answer 9

Visionaries

Question 10

What is the middle tier of the decision making hierarchy?

Answer 10

Standardized Decision Makers