Test #1- Helpful Hints Flashcards
1
Q
Communication:
- Use the right method. If an item is ? then telephone, or have a face to face conversation.
A
Communication:
- Use the right method. If an item is personal then telephone, or have a face to face conversation.
2
Q
Communication: TEST
- Written records should follow ? conference.
A
Communication: TEST
- Written records should follow EVERY conference.
3
Q
Communication:
- If an item is of ? nature then use a note/letter.
A
Communication:
- If an item is of controversial nature then use a note/letter.
4
Q
Communication:
- Learn your families; communicate using the ? method.
A
Communication:
- Learn your families; communicate using the correct method.
5
Q
Communication:
- Be sure to ? what you mean.
A
Communication:
- Be sure to communicate what you mean.
6
Q
Communication:
- If an item is detailed or could possible be misconstrued, then have a 3rd party read it before sending. ? it.
A
Communication:
- If an item is detailed or could possible be misconstrued, then have a 3rd party read it before sending. Proofread it.
7
Q
Communication:
- Use good ? language- look a person in the eye and be interested.
A
Communication:
- Use good body language- look a person in the eye and be interested.
8
Q
Communication:
- Get feedback (communication should be a ? ?)- listen!
A
Communication:
- Get feedback (communication should be a two-way street)- listen!
9
Q
Crisis Management:
- Stay calm- don’t ? or ?.
A
Crisis Management:
- Stay calm- don’t freak or freeze.
10
Q
Crisis Management:
- Take charge- do ?.
A
Crisis Management:
- Take charge- do something.
11
Q
Crisis Management:
- ? from your crisis- don’t let it repeat the next day.
A
Crisis Management:
- LEARN from your crisis- don’t let it repeat the next day.
12
Q
Crisis Management:
- Don’t operate on the basis of crisis. Don’t just be a ?.
ON TEST!
A
Crisis Management:
- Don’t operate on the basis of crisis. Don’t just be a fireman.
ON TEST!
13
Q
Decision Making:
- You must be able to ? decisions.
A
Decision Making:
- You must be able to make decisions.
You will make 100s of decisions every day and they will all have to be right.
14
Q
Decision Making:
- You must be able to ? with your decisions.
A
Decision Making:
- You must be able to live with your decisions.
15
Q
Decision Making:
- Operate on what is ?.
A
Decision Making:
- Operate on what is right.
16
Q
Decision Making:
- Most of the time, ? decision is better than ? decision. Sometimes it is right to postpone making a decision. (Which is a deliberate ? in itself.)
A
Decision Making:
- Most of the time, any decision is better than no decision. Sometimes it is right to postpone making a decision. (Which is a deliberate decision in itself.)
17
Q
Decision Making:
- Stay under the ? of authority under which the Lord has put you.
A
Decision Making:
- Stay under the umbrella of authority under which the Lord has put you.
18
Q
Decision Making:
- Don’t outsmart your ? ?
A
Decision Making:
- Don’t outsmart your common sense.
TEST
19
Q
Dress:
- Dress is important, but don’t go off on a ?
A
Dress:
- Dress is important, but don’t go off on a tangent.
20
Q
Dress:
- Take care of the ?: hair combed, clothes pressed, shoes shined, don’t chomp on gum.
A
Dress:
- Take care of the basics: hair combed, clothes pressed, shoes shined, don’t chomp on gum.
21
Q
Failure:
- ? is not ? unless you fail to learn from it.
- People fear failure because of their ?
A
Failure:
- Failure is not failure unless you fail to learn from it.
- People fear failure because of their insecurity.
22
Q
Listen:
- If you don’t you will not be ? of what is happening.
- Need to listen with ears, ?, and ?.
- Listening is ?, not passivity. Can listen by asking questions. Don’t accept the statement, “Everything’s fine.”
A
Listen:
- If you don’t you will not be aware of what is happening.
- Need to listen with ears, eyes, and heart.
- Listening is work, not passivity. Can listen by asking questions. Don’t accept the statement, “Everything’s fine.”
23
Q
Little foxes:
- A person ? be faithful in the ? things.
- Catch the small things while they’re still ?.
- There is a time in the life of every problem when it is big enough to ? and still small enough to ?.
A
Little foxes:
- A person must be faithful in the small things.
- Catch the small things while they’re still small.
- There is a time in the life of every problem when it is big enough to see and still small enough to handle. TEST
24
Q
Thank You:
- ? to say it.
- Why do we say it?
A. A lack of ? or perhaps ?
A
Thank You:
- Learn to say it.
- Why do we say it?
A. A lack of gratitude or perhaps carelessness?
25
Q
Communication:
- Communication will ? you or ? you.
A
Communication:
- Communication will help you or hang you.
