Test #1- Helpful Hints Flashcards
1
Q
Communication:
- Use the right method. If an item is ? then telephone, or have a face to face conversation.
A
Communication:
- Use the right method. If an item is personal then telephone, or have a face to face conversation.
2
Q
Communication: TEST
- Written records should follow ? conference.
A
Communication: TEST
- Written records should follow EVERY conference.
3
Q
Communication:
- If an item is of ? nature then use a note/letter.
A
Communication:
- If an item is of controversial nature then use a note/letter.
4
Q
Communication:
- Learn your families; communicate using the ? method.
A
Communication:
- Learn your families; communicate using the correct method.
5
Q
Communication:
- Be sure to ? what you mean.
A
Communication:
- Be sure to communicate what you mean.
6
Q
Communication:
- If an item is detailed or could possible be misconstrued, then have a 3rd party read it before sending. ? it.
A
Communication:
- If an item is detailed or could possible be misconstrued, then have a 3rd party read it before sending. Proofread it.
7
Q
Communication:
- Use good ? language- look a person in the eye and be interested.
A
Communication:
- Use good body language- look a person in the eye and be interested.
8
Q
Communication:
- Get feedback (communication should be a ? ?)- listen!
A
Communication:
- Get feedback (communication should be a two-way street)- listen!
9
Q
Crisis Management:
- Stay calm- don’t ? or ?.
A
Crisis Management:
- Stay calm- don’t freak or freeze.
10
Q
Crisis Management:
- Take charge- do ?.
A
Crisis Management:
- Take charge- do something.
11
Q
Crisis Management:
- ? from your crisis- don’t let it repeat the next day.
A
Crisis Management:
- LEARN from your crisis- don’t let it repeat the next day.
12
Q
Crisis Management:
- Don’t operate on the basis of crisis. Don’t just be a ?.
ON TEST!
A
Crisis Management:
- Don’t operate on the basis of crisis. Don’t just be a fireman.
ON TEST!
13
Q
Decision Making:
- You must be able to ? decisions.
A
Decision Making:
- You must be able to make decisions.
You will make 100s of decisions every day and they will all have to be right.
14
Q
Decision Making:
- You must be able to ? with your decisions.
A
Decision Making:
- You must be able to live with your decisions.
15
Q
Decision Making:
- Operate on what is ?.
A
Decision Making:
- Operate on what is right.