Test 1 (ch 1/2)

Question 1

The concepts of communication

Answer 1

-truncation (missing part of something) (fine, nothing, go ahead)
-elaboration (explain what you mean in detail)

Question 2

Conflict

Answer 2

The expressed struggle between at least 2 independent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals

Question 3

expressed struggle

Answer 3

-communication behavior often creates/reflects a conflict
-communication is the vehicle for the productive or destructive management of conflict
-become activated by a triggering event

Question 4

interdependence

Answer 4

connection, mutual interests

Question 5

perceived incompatible goals

Answer 5

-perception is crucial
-reframe to find agreement

Question 6

perceived scarce resources

Answer 6

sometimes resources are actually scarce and sometimes they aren’t

Question 7

Family relationships

Answer 7

-conflicts at home have a greater impact than divorce
-conflict between parents is a positive predictor of child maladaptive behavior and a negative predictor of the child’s well-being

Question 8

Love relationships

Answer 8

-unmarried couples are less happy than married couples
-conflicting married couples tend to have poorer health than single individuals
-people in same-sex relationships
remain at greater risk for breakups

Question 9

emotional intelligence (EQ)

Answer 9

the capacity for recognizing our own feelings and those of others for motivating ourselves, and for managing emotions well in ourselves and in our relationships

Question 10

Gottman’s 4 horsemen

Answer 10

-criticizing
-defensiveness
-stonewalling
-contempt

Question 11

escalatory spirals (conflict pattern)

Answer 11

conflict gets out of hand (shift from useful to damaging)

Question 12

avoidance spirals (conflict pattern)

Answer 12

attempt to be less dependent or revitalization (expect less and less)

Question 13

attack/withdraw pattern (conflict pattern)

Answer 13

attacker and withdrawer both facilitate a lack of resolution

Question 14

reciprocity of negative emotion (conflict pattern)

Answer 14

reinforcing negative turn-taking

Question 15

retaliation (conflict pattern)

Answer 15

dont get mad get even

Question 16

Impact of World View

Answer 16

-a view of what is real and important in the universe
-a view of how people and objects are supposed to relate to each other
-a view of what part of the universe is more valuable than another
-a view about how you know what you know (epistemology) (adapted from Nudler 1993)
-a view about how people should act (ethical worldview)

Question 17

Negative views of conflict

Answer 17

-harmony is normal and conflict is abnormal
-conflict constitutes a breakdown of communication
-communication and disagreements are the same things
-conflict is a result of personal pathology
-conflict should never be escalated
-conflict interaction should be polite and orderly
-anger is the only emotion in conflict interaction
-a correct method for resolving differences can be perscribed

Question 18

Positive views of conflict

Answer 18

-conflict is inevitable
-conflict serves the function of bringing problems to the table
-conflict often helps people join together and clarify their goal
-conflict can clear out resentments and help people understand each other

Question 19

checking perceptions

Answer 19

-describe the behavior
-offer 2 interpretations
-request clarification

Question 20

attributions

Answer 20

we make sense out of behavior by looking for causes

Question 21

Filters

Answer 21

-personal, gender, and cultural