Test 1 (ch 1/2) Flashcards
The concepts of communication
-truncation (missing part of something) (fine, nothing, go ahead)
-elaboration (explain what you mean in detail)
Conflict
The expressed struggle between at least 2 independent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals
expressed struggle
-communication behavior often creates/reflects a conflict
-communication is the vehicle for the productive or destructive management of conflict
-become activated by a triggering event
interdependence
connection, mutual interests
perceived incompatible goals
-perception is crucial
-reframe to find agreement
perceived scarce resources
sometimes resources are actually scarce and sometimes they aren’t
Family relationships
-conflicts at home have a greater impact than divorce
-conflict between parents is a positive predictor of child maladaptive behavior and a negative predictor of the child’s well-being
Love relationships
-unmarried couples are less happy than married couples
-conflicting married couples tend to have poorer health than single individuals
-people in same-sex relationships
remain at greater risk for breakups
emotional intelligence (EQ)
the capacity for recognizing our own feelings and those of others for motivating ourselves, and for managing emotions well in ourselves and in our relationships
Gottman’s 4 horsemen
-criticizing
-defensiveness
-stonewalling
-contempt
escalatory spirals (conflict pattern)
conflict gets out of hand (shift from useful to damaging)
avoidance spirals (conflict pattern)
attempt to be less dependent or revitalization (expect less and less)
attack/withdraw pattern (conflict pattern)
attacker and withdrawer both facilitate a lack of resolution
reciprocity of negative emotion (conflict pattern)
reinforcing negative turn-taking
retaliation (conflict pattern)
dont get mad get even
Impact of World View
-a view of what is real and important in the universe
-a view of how people and objects are supposed to relate to each other
-a view of what part of the universe is more valuable than another
-a view about how you know what you know (epistemology) (adapted from Nudler 1993)
-a view about how people should act (ethical worldview)
Negative views of conflict
-harmony is normal and conflict is abnormal
-conflict constitutes a breakdown of communication
-communication and disagreements are the same things
-conflict is a result of personal pathology
-conflict should never be escalated
-conflict interaction should be polite and orderly
-anger is the only emotion in conflict interaction
-a correct method for resolving differences can be perscribed
Positive views of conflict
-conflict is inevitable
-conflict serves the function of bringing problems to the table
-conflict often helps people join together and clarify their goal
-conflict can clear out resentments and help people understand each other
checking perceptions
-describe the behavior
-offer 2 interpretations
-request clarification
attributions
we make sense out of behavior by looking for causes
Filters
-personal, gender, and cultural
