Test 1

Question 1

Myth about Communication

Answer 1

• The more you communicate, the better you will be.
• When two people are in a close relationship, neither person should have to communicate needs and wants explicitly; the other person should know what these are.
• Interpersonal or group conflict is a reliable sign that the relationship or group is in trouble.
• Like good communicators, leaders are born, not made.
• Fear of speaking in public is detrimental and must be eliminated.

Question 2

Skills of human communication

Answer 2

• Self-presentation skills
• Relationship skills
• Interviewing skills
• Group interaction and leadership skills
• Presentation or public speaking skills

Question 3

Interpersonal Communication

Answer 3

• Occurs when you interact with a person with whom you have some kind of relationship; it can take place face to face or through electronic channels (e-mail or instant messaging)

Question 4

Intrapersonal Communication

Answer 4

• Communication you have with yourself – when you talk with, learn about and judge yourself.

Question 5

Mass Communication

Answer 5

• Communication from one source to many receivers who may be scattered throughout the world. Newspapers, magazines, radio, television and film are the major mass media.

Question 6

The Importance of Culture

Answer 6

1. Demographic changes
   • United states populated with different cultures
2. Sensitivity to cultural differences
   • Assimilationist perspective
   o Leave native culture and adopt new culture
   • Cultural diversity
   o Retain cultural ways
3. Economical interdependence
   • Economically dependant on one another
4. Communication Technology
   • Social network friends from different culture
5. Cultural – specific nature of communication
   • What proves effective in one culture may be ineffective in another

Question 7

The Dimensions of Culture

Answer 7

1. Uncertainty avoidance
   • High
   o Predictability and order are extremely important
   • Low
   o Risk – taking and ambiguity are tolerated
2. Masculinity – femininity
   • Masculine characteristics (ambition, assertiveness)
   • Feminine characteristics (caring and nurturing others)
3. Power distance
   • High
   o Great power difference between those in authority and others
   • Low
   o Power is distributed evenly
4. Individualism – collectivism
   • Individualist cultures
   o Self – reliance, independence and individual achievement
   • Collectivist culture
   o Social bonds, primacy of the group and conformity to the larger social group
5. High and low context
   • High
   o Information is part of the context and doesn’t have be verbalized explicitly
   • Low
   o Information is made explicit and little is taken for granted
6. Indulgence and restraint
   • Indulgent
   o Gratification on desires, on having fun and enjoying life
   • Restraint
   o Emphasize on curbing these desires

Question 8

Self Concept

Answer 8

• It’s your image of who you are. It’s how you perceive yourself: your feeling and thoughts about your strengths and weaknesses, your ability and limitations.
o Others’ images of you
o Comparisons with others
o Cultural teachings
o Self – interpretations and self – evaluations

Question 9

Self Awareness

Answer 9

1. Johari window
   a. Your Four Selves
   • Open self – information about yourself that you and others know
   •Blind self – knowledge about you that other have but you don’t
   •Unknown self – parts of yourself that neither you nor others know
   •Hidden self – knowledge you have of yourself but keep secret from others

Question 10

Growing in Self Awareness

Answer 10

• Listen to others
  * Increase your open self
  * Seek information about yourself
  * Dialogue with yourself

Question 11

Self Esteem

Answer 11

A measure of how valuable you think you are
•Attack self – destructive beliefs
•Beware of the imposter phenomenon
•Seek out nourishing people
•Work on project that will result in success
•Remind yourself of your successes
•Secure affirmation

Question 12

Self Disclosure

Answer 12

Is the type of communication in which you reveal information about yourself

Question 13

Guidelines for making self-disclosure

Answer 13

• Self – knowledge
• Improved coping abilities
• Communication enhancement
• More meaningful relationships

Question 14

Self Disclosure Dangers

Answer 14

• Personal risks
• Relationship risks
• Professional risks

Question 15

Stages of listening

Answer 15

• Receiving
• Understanding
• Remembering
• Evaluating
• Responding

Question 16

Empathic and Objective listening

Answer 16

• Punctuate from the speaker’s point of view
• Engage in equal, two – way conversation
• Seek to understand both thoughts and feelings
• Avoid “offensive listening”
• Strive to be objective

Question 17

Non-Judgemental and Critical Listening

Answer 17

• Avoid filtering out or oversimplifying difficult or complex messages
• Recognize your own biases
• Combat the tendency to sharpen

Question 18

Surface and Depth Listening

Answer 18

• Focus on verbal and non – verbal messages
• Listen for both content and relational messages
• Make special note of statements that refer back to the speaker
• Don’t disregard the literal meaning of messages

Question 19

Culture and Listening

Answer 19

• Language and speech
• Nonverbal Behaviors
• Feedback

Question 20

Communication circle

Answer 20

• Sources – receivers
        o Encoding decoding
• Messages
        o Feedforward messages
        o Feedback messages
        o Metamessags
        o Workplace messages